Riviera Hotel Menorca

Hotels
8.3 (893 reviews)
Madrid, 60 , Ciutadella , ES

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean
Good pool
Cons:
No air conditioning
Uncomfortable beds
Limited food options

Categories

Cleanliness
8.31
Many reviews mentioned clean rooms, but cleanliness could be better considering some areas of the hotel appeared aged.
Service
9.08
Numerous reviews praised the helpful and friendly staff, contributing positively to the overall experience.
Location
9.32
Consistently highlighted as ideal, with close proximity to the beach and city center.
Room Quality
7.77
Several reviews mentioned uncomfortable beds and small rooms, which negatively impacted the overall perception.
Amenities
7.8
Limited amenities mentioned, with notable issues like lack of air conditioning and inconsistent access to refreshments.
Value for Money
8.26
Considering the location and service, guests felt that value was decent, though some rated it as somewhat high for the offered conditions.
Food and Beverage
7.31
Lack of on-site breakfast options and minimal dining facilities noted, affecting satisfaction.
Overall Experience
8.58
Overall satisfaction balanced by location and service, despite room quality and amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:52

Property Description

Charming Family-Run Hotel in Ciutadella

Seasonal Outdoor Pool and Poolside Café: Enjoy a refreshing dip in the outdoor pool or relax on the poolside terrace with a drink from the café.

Comfortable Rooms with Balconies: Each room at Hotel Madrid features a balcony with street views, providing a cozy and functional space for your stay.

Convenient Location: Situated in a quiet area near the seafront promenade, the hotel is within walking distance of Ciutadella Cathedral, the historic town centre, and Platja Gran Beach.

Ready to experience a delightful stay at Hotel Madrid? Book now and make unforgettable memories in Ciutadella!

Important information:

The Riviera establishment is currently undergoing a complete renovation, and the images published correspond to the new hotel project.
The previous comments refer to a stage prior to this renovation.
We look forward to welcoming you in this new phase and sharing with you the new image and renovated concept of Riviera.
Best regards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 893 reviews
Cleanliness: 8.31
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 8.58
V
VALERIE • couple • fr
10
Séjour parfait dans un lieu magnifique! Tout était parfait .
Pros:

La propreté , le calme , la gentillesse du personnel, le petit déjeuner

Cons:

Rien

2026-10-31 • via Nuitee
M
Marc • couple • es
9
Pros:

Tracte del personal i les instal.lacions

Cons:

Tot de 10

2026-10-31 • via Nuitee
A
Anne • couple • nl
10
Pros:

Het Thema is een opluchting tussen alle andere hotel opties. Prachtig uitgevoerd, oog voor details perfect!

Cons:

Ontbijt was fantastisch, beste ooit

2026-10-30 • via Nuitee
F
frederic • couple • fr
10
Un super hôtel !!
Pros:

Absolument TOUT !! L’accueil et la gentillesse de tous. La déco originale et réussie dans tous les détails. Le petit déjeuner fantastique ! L’emplacement de la promenade pour marcher jusqu’à Ciutadella

2026-10-30 • via Nuitee
G
Gabriel • couple • gb
10
The most amazing stay.
Pros:

Probably the best hotel I ever stayed in. The attention to detail was second to none. The room was immaculate, bed was huge, everything clean and pristine, nice touches such as Dyson hair dryer and Marshall speaker. Breakfast was amazing and besides the buffet you could order a meal off the menu and they were all great. Staff were so friendly and always smiling and relaxed. I will definitely return here.

2026-10-30 • via Nuitee
N
Norman • couple • gb
10
Pros:

We are frequent travellers and for the past 10 years have averaged 4 holidays a year, in different European countries. We have not stayed in a better hotel!
The service from all the staff was of a very high quality.
The style and decoration of the building, rooms, pool and outside areas was immaculate. The cleanliness, the top of the range furnishings and tech stuff, like Marshall Speakers and Dyson hairdryer's in every room was consistent with the high quality of this small boutique hotel.
Finally, the breakfast was very bespoke. There is a menu to choose from and also a buffet, with fresh produce every day to choose from. Great fruit juices, coffee and high brand English T-bags of different flavours.
We highly recommend this hotel and will definitely return.

Cons:

Nothing.

2026-10-28 • via Nuitee
N
Natacha • couple • lk
10
Pros:

Top ! La déco, le petit déjeuner, l'accueil, parfait !!!

2026-10-24 • via Nuitee
A
Anisa • couple • gb
10
Exceptional
Pros:

The decor is amazing and so well thought out, attention to detail is brilliant. The pool is to die for. They have great amenities and water available.

2026-10-21 • via Nuitee
A
Arnaud • couple • fr
10
Superbe expérience
Pros:

L'accueil, la propreté, la qualité du petit déjeuner, la situation et le calme

2026-10-19 • via Nuitee
A
ALEXANDRA • couple • fr
10
Je recommande à 100%
Pros:

Super décoration, petit déjeuner varié et préparation maison. Literie confortable.
Le stationnement est très facile dans la rue où c’est gratuit et le centre-ville avec les restaurants et magasins à 10 minutes maximum à pied . Super accueil .

Cons:

Son emplacement et la qualité de l’hôtel .

2026-10-17 • via Nuitee
L
Lukasz • couple • gb
10
Polecam. Kiedyś tu wrócę
Pros:

Stylowy hotel.
Bardzo miła obsługa.
Dobre jedzenie.
Bardzo czysto
Wrażenia 10/10

2026-10-17 • via Nuitee
C
Clara • couple • fr
10
Amazing stay !
Pros:

Excellent breakfast
Super welcoming staff
Very nice decoration and equipment (hair dryer and speaker)
Close to to the city centre and easy parking in the street (free)

2026-10-13 • via Nuitee
A
Augustin LD • solo_traveller • fr
10
Pros:

Hôtel récent, magnifiquement décoré. Expérience très agréable en couple

2026-10-12 • via Nuitee
K
Klaudia • couple • hu
10
2026-10-08 • via Nuitee
K
Kurt • couple • de
8
2026-10-07 • via Nuitee
B
Bourzama • couple • fr
10
Le meilleur hôtel qu’on ait testé 🏝️
Pros:

Un sans-faute du début à la fin !
Nous avons passé 3 nuits au Riviera Hotel et avons absolument tout aimé. Déjà, l’hôtel est magnifique : la décoration rétro est incroyable, chaque espace est soigné et on s’y sent immédiatement bien.
Mais ce qui nous a surtout marqués, c’est la qualité des services proposés et tous les petits détails qui font vraiment la différence. Le petit-déjeuner est excellent, avec un buffet mais également une carte, et les boissons sont préparées à la demande : matcha latte, chai latte, iced coffee… avec des options de laits végétaux. Il y a également une fontaine à eau plate et pétillante à disposition, des cours de Pilates, les serviettes pour la piscine et même un kit de plage avec serviettes et parasol !
La localisation est également parfaite : le centre historique de Ciutadella est accessible en seulement 15 minutes et, dans l’autre direction, il suffit de marcher une dizaine de minutes pour découvrir de magnifiques petites criques où se baigner.
Enfin, un immense merci à toute l’équipe pour l’accueil. Plusieurs membres du personnel ont pris le temps de nous parler en français et, le jour de notre départ, ils ont accepté de garder nos bagages pour que nous puissions profiter de la piscine encore quelques heures avant de partir. Une attention que nous avons vraiment appréciée.
Difficile de trouver quoi que ce soit à redire : c’était un véritable sans-faute et l’une de nos plus belles découvertes à Minorque. Nous reviendrons avec grand plaisir ! ☀️

2026-09-19 • via Nuitee
D
David Deschepper • couple • be
10
2026-09-18 • via Nuitee
S
Stefano • couple • ch
10
Wooww... Ottima struttura in tutto!
Pros:

Tutto ottimo!!!

2026-09-17 • via Nuitee
J
Juan M • solo_traveller • ar
10
Superb stay in Menorca
Pros:

The hotel is extremely beautiful, very nice set.
Staff super nice!

Cons:

Room small, lacked space to put your clothes for a medium to long stay.

2026-09-16 • via Nuitee
M
Manuel • solo_traveller • fr
10
2026-09-15 • via Nuitee