Riviera Hotel Menorca

Hotels
8.3 (833 reviews)
Madrid, 60 , Ciutadella , es

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Luggage storage
Safety deposit box
Tour desk
Car hire
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean
Good pool
Cons:
No air conditioning
Uncomfortable beds
Limited food options

Categories

Cleanliness
8.31
Many reviews mentioned clean rooms, but cleanliness could be better considering some areas of the hotel appeared aged.
Service
9.08
Numerous reviews praised the helpful and friendly staff, contributing positively to the overall experience.
Location
9.32
Consistently highlighted as ideal, with close proximity to the beach and city center.
Room Quality
7.77
Several reviews mentioned uncomfortable beds and small rooms, which negatively impacted the overall perception.
Amenities
7.8
Limited amenities mentioned, with notable issues like lack of air conditioning and inconsistent access to refreshments.
Value for Money
8.26
Considering the location and service, guests felt that value was decent, though some rated it as somewhat high for the offered conditions.
Food and Beverage
7.31
Lack of on-site breakfast options and minimal dining facilities noted, affecting satisfaction.
Overall Experience
8.58
Overall satisfaction balanced by location and service, despite room quality and amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:52

Property Description

Charming Family-Run Hotel in Ciutadella

Seasonal Outdoor Pool and Poolside Café: Enjoy a refreshing dip in the outdoor pool or relax on the poolside terrace with a drink from the café.

Comfortable Rooms with Balconies: Each room at Hotel Madrid features a balcony with street views, providing a cozy and functional space for your stay.

Convenient Location: Situated in a quiet area near the seafront promenade, the hotel is within walking distance of Ciutadella Cathedral, the historic town centre, and Platja Gran Beach.

Ready to experience a delightful stay at Hotel Madrid? Book now and make unforgettable memories in Ciutadella!

Important information:

The Riviera establishment is currently undergoing a complete renovation, and the images published correspond to the new hotel project.
The previous comments refer to a stage prior to this renovation.
We look forward to welcoming you in this new phase and sharing with you the new image and renovated concept of Riviera.
Best regards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 833 reviews
Cleanliness: 8.31
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 8.58
M
Marie-Lou extended_group fr
9
2026-01-19 via Nuitee
C
Chiara couple it
8
2026-01-19 via Nuitee
C
coralie family_with_children fr
7
Minorque est une belle destination
Pros:

Ce que nous avons apprécié : l emplacement,le personnel,le petit déjeuner.

Cons:

Il n y avait pas de frigo ni de climatisation dans la chambre.

2026-01-19 via Nuitee
G
Gabriele solo_traveller at
8
Pros:

Ruhige Lage nahe zum Meer, Pool im Hof, sehr gutes Frühstück, das man auch im Freien genießen kann.

Cons:

sehr kleines Zimmer, allerdings mit Balkon

2026-01-19 via Nuitee
S
Sylviane couple fr
8
2026-01-19 via Nuitee
A
Ana couple es
1
No es lo que venden.
Pros:

Ubicación y piscina.

Cons:

Nuestra experiencia en este hotel fue muy mala. Lo elegimos por las fotos y la información que mostraban en su web, pero la realidad no se parece en nada.

Reservamos una habitación con cama de matrimonio, y nos confirmaron la solicitud. Sin embargo, al llegar nos dijeron que solo tenían dos habitaciones con cama de matrimonio y que ya estaban ocupadas. Entonces, ¿por qué aceptaron la reserva si no tenían disponibilidad? Nos asignaron una habitación con dos camas individuales, algo que no pedimos ni queríamos. Muy poca seriedad.

No esperéis un aire acondicionado por el precio, solo había un ventilador de techo viejo que no servía para nada. Pasamos mucho calor, la habitación era agobiante y mas en verano con las temperaturas tan altas en resumen no se podía dormir.

Y lo peor: había bichos en la habitación. Esto demuestra la falta de limpieza y de mantenimiento (todo lleno de hormigas). Todo se veía sucio, viejo y dejado. Las fotos que muestran online no reflejan para nada la realidad. Nos sentimos completamente engañados.
Y que no se hable de las vigas de hierro que se ven al mirar al techo que en fotos disimulan no mostrando el techo.

No lo recomendaríamos en absoluto. No ofrecen lo que prometen. Una gran decepción.

2026-01-19 via Nuitee
L
Laura extended_group es
9
Cons:

Q no hubiera nevera pequeña en la habitación

2026-01-19 via Nuitee
J
Julien couple fr
8
Belle emplacement pour découvrir la ville
Pros:

Belle vue sur la mer (chambre 301)
Grande terrasse
Belle piscine
Stationnement dans la rue
Le sourire du personnel
Petit déjeuner

2026-01-19 via Nuitee
C
Christophe couple fr
10
2026-01-19 via Nuitee
F
Flavia couple it
10
2026-01-19 via Nuitee
J
Juan Manuel couple es
6
2026-01-19 via Nuitee
M
Mariarita couple it
7
2026-01-15 via Nuitee
L
Laia family_with_children es
10
Pros:

La ubicación

2025-10-12 via Nuitee
H
Hugo couple fr
6
Logement pratique et relativement agréable mais à des possibilités d’amélioration pour conserver son statut
Pros:

Emplacement, personnel agréable, piscine même si nous ne l’avons pas utilisé

Cons:

Nécessité des travaux de rafraîchissement dans la salle de bains
Pas de petit déjeuner en septembre

2025-10-05 via Nuitee
J
Jérôme family_with_children fr
7
2025-10-01 via Nuitee
Y
yolanda family_with_children es
8
Un lugar amable
Pros:

El chico de recepción es encantador. Te recomienda sitios, calas, etc. Siempre te atiende con una sonrisa y amabilidad.
La ubicación es perfecta, cerca del mar y cerca del centro.
La cama muy cómoda y las vistas al mar geniales.

2025-09-13 via Nuitee
G
Gerald family_with_children at
6
Pros:

Das ein Pool vorhanden war war gut. Auch war gut geputzt

Cons:

Es ist ab Nachmittag niemand da. Rezeption geschlossen. Es gibt keine Möglichkeit ein Getränk zu kühlen. Weder gibt es einen Kühlschrank im Zimmer noch kann man unten im Speisesaal oder der Anmeldung etwas einkühlen. Das nächste Geschäft ist aber zu weit weg um sich dort ab und an Nachschub zu holen. Und im Restaurant 50m weiter runter ist alles viel zu teuer.

2025-09-11 via Nuitee
B
BEATRICE couple fr
8
Pros:

Emplacement idéal à l'extérieur de la ville mais accessible par la promenade en bord de mer

Cons:

Literie à mon goût inconfortable, dommage pas de petit déjeuner sur place

2025-09-11 via Nuitee
C
Capucine extended_group fr
8
2025-09-11 via Nuitee
L
Larralde solo_traveller it
10
2025-09-10 via Nuitee