Riviera Hotel Menorca

Hotels
8.3 (859 reviews)
Madrid, 60 , Ciutadella , es

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean
Good pool
Cons:
No air conditioning
Uncomfortable beds
Limited food options

Categories

Cleanliness
8.31
Many reviews mentioned clean rooms, but cleanliness could be better considering some areas of the hotel appeared aged.
Service
9.08
Numerous reviews praised the helpful and friendly staff, contributing positively to the overall experience.
Location
9.32
Consistently highlighted as ideal, with close proximity to the beach and city center.
Room Quality
7.77
Several reviews mentioned uncomfortable beds and small rooms, which negatively impacted the overall perception.
Amenities
7.8
Limited amenities mentioned, with notable issues like lack of air conditioning and inconsistent access to refreshments.
Value for Money
8.26
Considering the location and service, guests felt that value was decent, though some rated it as somewhat high for the offered conditions.
Food and Beverage
7.31
Lack of on-site breakfast options and minimal dining facilities noted, affecting satisfaction.
Overall Experience
8.58
Overall satisfaction balanced by location and service, despite room quality and amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:52

Property Description

Charming Family-Run Hotel in Ciutadella

Seasonal Outdoor Pool and Poolside Café: Enjoy a refreshing dip in the outdoor pool or relax on the poolside terrace with a drink from the café.

Comfortable Rooms with Balconies: Each room at Hotel Madrid features a balcony with street views, providing a cozy and functional space for your stay.

Convenient Location: Situated in a quiet area near the seafront promenade, the hotel is within walking distance of Ciutadella Cathedral, the historic town centre, and Platja Gran Beach.

Ready to experience a delightful stay at Hotel Madrid? Book now and make unforgettable memories in Ciutadella!

Important information:

The Riviera establishment is currently undergoing a complete renovation, and the images published correspond to the new hotel project.
The previous comments refer to a stage prior to this renovation.
We look forward to welcoming you in this new phase and sharing with you the new image and renovated concept of Riviera.
Best regards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 859 reviews
Cleanliness: 8.31
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 8.58
M
Matias • couple • es
9
Amazing staff in a very well done hotel
Pros:

The design is very well done

2026-07-25 • via Nuitee
V
Veerle • couple • be
10
Verwennerij in prachtig kader.
Pros:

Prachtig qua esthetiek. Consequent oranje -witte kleuren, Hollywood thirties vibe. Splinternieuw, je kon de verf nog ruiken. Heerlijk ontbijt met originele gerechten, super vriendelijk personeel.

Cons:

Niets eigenlijk, alleen weinig plaats om twee valiezen open te leggen.

2026-07-25 • via Nuitee
J
James • couple • gb
10
Brand-new, lovely staff, great breakfast, large comfortable rooms
Pros:

.

2026-07-23 • via Nuitee
D
Duarte • couple • pt
10
Local experience 🙏🏻
Pros:

Staff ! The best of the experience . Super nice and educated

2026-07-22 • via Nuitee
S
Sonia • couple • es
10
Hotel de 10 i estada immillorable.
Pros:

Ens ha sorprès positivament el servei, l’esmorzar i totes les instal•lacions. El tracte en tot moment ha sigut de 10, hem estat súper contents amb la experiencia en aquest hotel!!!!!

2026-07-22 • via Nuitee
F
Francesca • couple • gb
10
Great stay!
Pros:

We loved staying at Riviera Hotel. The location was perfect for us, and everything was kept to a high standard. Big thanks to the staff who were very friendly and knowledgeable, they helped us with recommendations on beaches, restaurants and activities. Great place 🥰

2026-07-22 • via Nuitee
R
Rachel • solo_traveller • gb
10
2026-07-18 • via Nuitee
C
corinne • couple • fr
10
Magnifique expérience
Pros:

Nous avons tout aimé dans cet hôtel :
Tout d’abord la gentillesse la bonne humeur et l’efficacité du personnel !!!
La décoration qui est à la fois dans un style très original et très élégant jusque dans les moindres détails
La piscine, très agréable, les transats sont parfaits
Les serviettes à disposition autant pour la plage que pour la piscine, ainsi que des parasols pour la plage
Les incroyables milk-shake à la vanille !
La qualité du petit déjeuner avec là encore, un personnel très professionnel et très serviable

2026-07-16 • via Nuitee
G
Gabriela • solo_traveller • it
10
Great place to stay in Menorca, the drinks and food were amazing. We had a lovely time reading by the pool, it was just
Pros:

The place it’s stunning, the staff were extremely gentle and welcoming. The breakfast was delicious.

Cons:

I hope they have dinner service soon!

2026-07-16 • via Nuitee
M
miuzpel • couple • es
9
Estancia muy recomendable en Ciutadella
Pros:

El personal es muy atento.
Si alquilas coche en la isla, es muy fácil aparcar cerca del hotel, además el centro de Ciutadella se encuentra a 10 min andando, por lo que la ubicación es muy buena.
Las habitaciones y la piscina estaban muy bien. Tienen servicio de agua gratuito, lo cual se agradece en épocas de calor.

Cons:

Como puntos negativos:
En la habitación ponen una pequeña bolsa de gominolas Haribo junto a la botella de agua. Nos los comimos pensando que eran de cortesía, pero no fue así. Como recomendación, les diría que los pusieran en la nevera para evitar malentendidos, porque el precio es exagerado.

Por otra parte, el desayuno está muy bien, tienen un plato principal a elegir y a parte puedes coger cosas del buffet, sin embargo, es al aire libre y hacía mucho calor, por lo que todos los días había alguna avispa rondando la mesa y resultaba un poco incómodo.

2026-07-16 • via Nuitee
R
Rene • extended_group • de
10
Sehr schön
2026-07-15 • via Nuitee
K
Kamila • couple • fr
10
Parfait
Pros:

Séjour parfait mention spécial au petit déjeuner, emplacement, literie confortable.

2026-07-15 • via Nuitee
S
Sandra • solo_traveller • fr
10
Meilleur hôtel !
Pros:

TOUT !! Accueil, design, propre, petit déjeuner, matelas confortable, calme, localisation ! TOP

Cons:

Rien

2026-07-13 • via Nuitee
N
Nicholas • solo_traveller • gb
10
Wonderful Riviera
Pros:

Everything,absolutely immaculately clean,the attention to detail was second to none!
Breakfast superb,staff could not help you enough.

Cons:

Nothing ⁷

2026-07-11 • via Nuitee
T
Tobias • solo_traveller • hu
10
Pros:

A személyzet nagyon segítőkész volt, bármiben segítettek. Csak ajánlani tudom a hotelt.

2026-07-11 • via Nuitee
E
Eugenio • couple • br
10
Pros:

Staff prestativo

2026-07-09 • via Nuitee
H
HELEN • extended_group • ie
10
Elegance all the way!
Pros:

Everything was fabulous! Lovely vibe with the decor and background music, very warm hosts, fresh high quality food, relaxing pool with beautiful tropical vegetation. Everything spotlessly clean. Provided umbrellas and fresh towels to bring to the beach. Would love to go back ❤️

2026-07-08 • via Nuitee
A
alain • couple • fr
10
2026-07-05 • via Nuitee
D
diego • couple • ar
10
Pros:

Todo personal fue estupendo!
Siempre con buena onda y una sonrisa.
El lugar es muy lindo cumplió con todo

2026-07-04 • via Nuitee
S
salvatore • solo_traveller • be
10
Pros:

La gentillesse et la sympathie du personnel, le style de l'hôtel et la localisation.

Cons:

Petit manque de variété au niveau du petit déjeuner, et qlq petits détails au niveau de l'équipement mais on s'y est senti tellement bien que ces détails ont totalement été effacés 😊

2026-06-30 • via Nuitee