Steens Hotel Alster City

Hotels
6.4 (923 reviews)
Holzdamm 43 , Hamburg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Room service
Heating
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room cleanliness issues
Poor amenities

Categories

Cleanliness
5.18
Multiple mentions of dirtiness in rooms.
Service
8.15
Staff friendly and helpful, but issues with check-in process.
Location
8.69
Consistently praised for its excellent location.
Room Quality
5.64
Mentioned bad condition of rooms and lack of amenities.
Amenities
5.17
Lack of 24-hour reception and no breakfast options.
Value for Money
6.63
Price reasonable for the area, but expect less.
Food and Beverage
5.18
No breakfast available; lacks food options.
Overall Experience
6.55
Mixed feelings; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:00

Property Description

Convenient Location at Hamburg Main Station

Modern and Comfortable Rooms
The bright rooms at Steens Hotel are designed for your comfort and convenience. Each room is equipped with a minibar, a TV, and an en-suite bathroom with a hairdryer, ensuring a pleasant stay during your visit to Hamburg.

Vibrant Surroundings and Attractions
Experience the vibrant atmosphere surrounding Steens Hotel, with numerous shops, cafes, bars, and restaurants just a stone's throw away. Explore the Old Town and take a leisurely stroll to the picturesque Alster Lake. Don't forget to visit the nearby house where Hans Albers, a famous personality, was born.

Book your stay at Steens Hotel now to enjoy a perfect blend of comfort, convenience, and local attractions.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

6.4
Based on 923 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.69
Room Quality: 5.64
Amenities: 5.17
Value for Money: 6.63
Food and Beverage: 5.18
Overall Experience: 6.55
J
Jue • solo_traveller • de
2
2026-07-18 • via Nuitee
O
ovidiu adrian • solo_traveller • nl
7
2026-07-16 • via Nuitee
K
Knoll • solo_traveller • no
6
2026-07-15 • via Nuitee
马 • solo_traveller • cn
9
Pros:

单人间，独立卫浴

Cons:

花洒是坏的

2026-07-15 • via Nuitee
A
Astrid • extended_group • mx
10
Amazing location and incredible staff.
2026-07-14 • via Nuitee
R
Ramkrishna • extended_group • de
10
2026-07-13 • via Nuitee
H
Haack • solo_traveller • de
6
2026-07-12 • via Nuitee
L
Luebcke • solo_traveller • de
5
Pros:

Sehr nettes Personal,tolle Anbindung an den ÖPNV

Cons:

Das Bad war sehr kaputt (z.Bsp die Fliesen, Steckdosen,...
Der Teppich im Zimmer war nicht gereinigt...

2026-07-04 • via Nuitee
C
Chifa • family_with_children • dz
6
2026-07-04 • via Nuitee
S
Solf • solo_traveller • de
7
Pros:

Gute, schnelle Abwicklung

Cons:

Bettrahmen war kaputt

2026-07-03 • via Nuitee
H
Helge • extended_group • de
7
Für einen Tag passte die Unterkunft.
Pros:

Lage ist ok.

Cons:

Obwohl wir es wussten, Zimmer ohne Toilette und Dusche (im Erdgeschoss) geht nicht.
Und das Zimmer war direkt neben der Rezeption…

2026-07-02 • via Nuitee
A
Anelise Simone • solo_traveller • pt
10
2026-06-29 • via Nuitee
A
Angie • extended_group • de
5
2026-06-18 • via Nuitee
M
Monged • solo_traveller • at
1
Pros:

Die haben mich versprochen dass würde storniert ob ich habe nicht diese Hotel oder die Zimmer genommen wegen der Tür es war kaputt und ich habe ihr Bestätigung von dem Hotelbesitzer das würde storniert aber bis jetzt nicht und das finde ich ein Betrug ich habe ihn nicht in dem Hotel geschlafen

Cons:

Die haben mich versprochen dass würde storniert ob ich habe nicht diese Hotel oder die Zimmer genommen wegen der Tür es war kaputt und ich habe ihr Bestätigung von dem Hotelbesitzer das würde storniert aber bis jetzt nicht und das finde ich ein Betrug ich habe ihn nicht in dem Hotel geschlafen und ich habe versucht ab beim mailen zum schreiben ob der Hotel Mitarbeiter sie haben mir Nachrichten gelassen dass der booking macht das

2026-06-15 • via Nuitee
F
F.M.M. • solo_traveller • de
7
Pros:

Καθαρό δωμάτιο.

Cons:

Δεν υπήρχε κανείς στην ρεσεψιόν.

2026-06-13 • via Nuitee
M
Mücahit • family_with_children • tr
8
Pros:

Konumu tren garını kullananların için çok güzel. Yine gezilecek yerlere de yürüme mesafesinde. Bende konumu ideal. Çalışanlar da gayet anlayışlı yardım severler valizlerimizi 2 saat kadar muhafaza ettiler sorun olmadı bu önemli bir şey. Sadece kod ile giriliyor ama kod önceden gönderilmemişti. Buna dikkat edip kodunuzu isteyin.

2026-06-13 • via Nuitee
A
Angelina • solo_traveller • de
7
2026-06-11 • via Nuitee
A
Arthur • solo_traveller • de
4
Dreckig und klein.
Pros:

Die Lage

2026-06-11 • via Nuitee
A
Artur • solo_traveller • de
7
Cons:

Schwaches Licht im Badezimmer

2026-06-08 • via Nuitee
H
Heike Ilona • couple • de
4
Würde ich meinen Arbeitskollegen nicht weiterempfehlen
Pros:

Zentrale Lage

Cons:

Kaputtes Bett.

2026-06-07 • via Nuitee