Steens Hotel Alster City

Hotels
6.4 (823 reviews)
Holzdamm 43 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Coffee Shop on site
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room cleanliness issues
Poor amenities

Categories

Cleanliness
5.18
Multiple mentions of dirtiness in rooms.
Service
8.15
Staff friendly and helpful, but issues with check-in process.
Location
8.69
Consistently praised for its excellent location.
Room Quality
5.64
Mentioned bad condition of rooms and lack of amenities.
Amenities
5.17
Lack of 24-hour reception and no breakfast options.
Value for Money
6.63
Price reasonable for the area, but expect less.
Food and Beverage
5.18
No breakfast available; lacks food options.
Overall Experience
6.55
Mixed feelings; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:00

Property Description

Convenient Location at Hamburg Main Station

Modern and Comfortable Rooms
The bright rooms at Steens Hotel are designed for your comfort and convenience. Each room is equipped with a minibar, a TV, and an en-suite bathroom with a hairdryer, ensuring a pleasant stay during your visit to Hamburg.

Vibrant Surroundings and Attractions
Experience the vibrant atmosphere surrounding Steens Hotel, with numerous shops, cafes, bars, and restaurants just a stone's throw away. Explore the Old Town and take a leisurely stroll to the picturesque Alster Lake. Don't forget to visit the nearby house where Hans Albers, a famous personality, was born.

Book your stay at Steens Hotel now to enjoy a perfect blend of comfort, convenience, and local attractions.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

6.4
Based on 823 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.69
Room Quality: 5.64
Amenities: 5.17
Value for Money: 6.63
Food and Beverage: 5.18
Overall Experience: 6.55
M
Melanie • family_with_children • de
8
Pros:

Beste Lage, sehr ruhig, Nähe zur Innenstadt, Alster und Hauptbahnhof

2026-02-14 • via Nuitee
M
Martin • family_with_children • de
8
2026-02-13 • via Nuitee
H
Henri • couple • de
8
Cons:

Kein Frühstück und kein Parkplatz

2026-02-12 • via Nuitee
C
Charlotte • couple • de
8
2026-02-11 • via Nuitee
G
Giacomo • extended_group • us
10
Big room, big bathroom. Great staff - they were all so nice. Highly recommended. I would stay again in this hotel.
Pros:

Big room, big bathroom. Great staff - they were all so nice.

2026-02-09 • via Nuitee
D
daniela • family_with_children • de
4
2026-02-09 • via Nuitee
D
Donato • extended_group • it
2
Sconsigliato
Cons:

La camera era molto fredda perché i riscaldamenti non andavano

2026-01-31 • via Nuitee
S
Soydan • extended_group • tr
2
sadece konumu iyi
Pros:

konumu iyi

Cons:

girmek aşırı zor -7 derece havada kimseye ulaşamadık. Almanya telefon hattına sahip değilim benden alman telefonu aramamı istiyorlar

2026-01-31 • via Nuitee
S
Stephan • solo_traveller • de
4
Cons:

Zimmer nicht geheizt - Heizkörper verborgen und unzugänglich hinter dem Bett versteckt .. Habe mich nachts erkältet

2026-01-30 • via Nuitee
C
Caballero Fresneda • couple • es
10
2026-01-29 • via Nuitee
N
Nyhuis • solo_traveller • de
2
Ich werde dort nicht wieder buchen.
Pros:

Die Unterkunft liegt dicht am Hauptbahnhof.

Cons:

Die Unterkunft war nicht sauber. Im Bad waren sehr viele Löcher in den Wänden. Stark Renovierungsbedürftig.

2026-01-28 • via Nuitee
L
Laura • family_with_children • nl
8
2026-01-28 • via Nuitee
R
Roland Zehentmaier • family_with_children • de
8
Pros:

Zentrale Lage, gleich neben Udo's Hotel Atlantik! :))

2026-01-25 • via Nuitee
M
Marina • solo_traveller • de
10
Sehr zufrieden, für 3 Nächte war das genau richtiges Hotel
Pros:

Sehr zentrale Lage, ganz nah am Hbf, gute Verbindung, das Hotel und Zimmer sind sehr sauber.
Sehr ruhige Lage.
Checkin und checkout gehen sehr schnell und unproblematisch.
Das Personal ist sehr nett und freundlich.

Cons:

Es gibt leider keinen Aufzug.
Das Frühstück gibt's zwar nicht im Hotel, dafür aber viel Angebot in der Nähe.

2026-01-25 • via Nuitee
O
OĞUZ BERK • couple • tr
3
Burada maalesef ki konaklanmaz..
Pros:

Sadece konumu iyi, diğer yönleri fazlasıyla kötü

Cons:

Kaloriferler yanmıyor. 2 gün soğuk yedim odada. Yandığı zaman sabahın köründe kapatılıyor. Bir mini buzdolabı bile yoktu odada. Odalar çok küçüktü. Aynı odada 2 kişi hareket edilmesi bile güçtü.

2026-01-24 • via Nuitee
L
Layla • couple • de
10
2026-01-24 • via Nuitee
M
Melanie • family_with_children • de
8
Pros:

Gut gelegen, sehr ruhig trotz Nähe zum Hauptbahnhof, Innenstadt und Hauptbahnhof innerhalb weniger Minuten fußläufig zu erreichen,
Einchecken online möglich

2026-01-23 • via Nuitee
M
Melanie • family_with_children • de
8
Pros:

Gute Lage, sehr ruhig trotz Nähe zum Hauptbahnhof, Innenstadt und Hauptbahnhof innerhalb weniger Minuten erreichbar, Einchecken online möglich

2026-01-23 • via Nuitee
J
Jawad • family_with_children • dk
1
Pros:

Det vare okay

Cons:

Vi boede på hotellet for nylig, men desværre oplevede vi flere ting, som ikke levede op til forventningerne. Fjernsynet virkede ikke, sengen var meget hård og ubehagelig, og radiatoren fungerede dårligt, så der løb vand hele natten. Det gjorde det svært at sove ordentligt. Derudover fik vi ikke den ønskede babyseng.

Personalet var venlige, men vi håber, at hotellet kan forbedre disse ting, så oplevelsen bliver bedre for fremtidige gæster.

2026-01-20 • via Nuitee
R
Ruth • extended_group • ch
6
Okay
Cons:

Zimmer war nicht bereit wie versprochen!

2026-01-19 • via Nuitee