Steens Hotel Alster City

Hotels
6.4 (844 reviews)
Holzdamm 43 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Coffee Shop on site
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room cleanliness issues
Poor amenities

Categories

Cleanliness
5.18
Multiple mentions of dirtiness in rooms.
Service
8.15
Staff friendly and helpful, but issues with check-in process.
Location
8.69
Consistently praised for its excellent location.
Room Quality
5.64
Mentioned bad condition of rooms and lack of amenities.
Amenities
5.17
Lack of 24-hour reception and no breakfast options.
Value for Money
6.63
Price reasonable for the area, but expect less.
Food and Beverage
5.18
No breakfast available; lacks food options.
Overall Experience
6.55
Mixed feelings; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:00

Property Description

Convenient Location at Hamburg Main Station

Modern and Comfortable Rooms
The bright rooms at Steens Hotel are designed for your comfort and convenience. Each room is equipped with a minibar, a TV, and an en-suite bathroom with a hairdryer, ensuring a pleasant stay during your visit to Hamburg.

Vibrant Surroundings and Attractions
Experience the vibrant atmosphere surrounding Steens Hotel, with numerous shops, cafes, bars, and restaurants just a stone's throw away. Explore the Old Town and take a leisurely stroll to the picturesque Alster Lake. Don't forget to visit the nearby house where Hans Albers, a famous personality, was born.

Book your stay at Steens Hotel now to enjoy a perfect blend of comfort, convenience, and local attractions.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

6.4
Based on 844 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.69
Room Quality: 5.64
Amenities: 5.17
Value for Money: 6.63
Food and Beverage: 5.18
Overall Experience: 6.55
K
Kunz • family_with_children • de
2
Nicht zu empfehlen
Pros:

Die gute Lage

Cons:

Betten waren kaputt, die Dusche war auch kaputt.

2026-04-10 • via Nuitee
D
Dinora • family_with_children • gt
10
Pros:

Ubicación, aseo e instalaciones

Cons:

Ninguno

2026-04-10 • via Nuitee
S
Sabrina • solo_traveller • de
9
2026-04-10 • via Nuitee
D
Diana • couple • dk
10
2026-04-09 • via Nuitee
D
Daniela • solo_traveller • de
4
Ich würde nicht nochmal buchen
Pros:

Lage ist super. Sehr zentral

Cons:

Das Hotel hat null Flair. Die Zimmer sind super klein. Dusche war dunkel

2026-04-09 • via Nuitee
E
Elisenda • extended_group • es
8
2026-04-06 • via Nuitee
B
Bernadette • family_with_children • dk
6
Fire
Pros:

Close to the center.

Cons:

Not sound proof, can hear people talking, walking and so much noise even the alarm from other room

2026-04-04 • via Nuitee
K
Karin • solo_traveller • de
7
2026-04-02 • via Nuitee
W
Waltraud • family_with_children • de
5
2026-04-01 • via Nuitee
L
Liana • family_with_children • am
2
Pros:

Nothing exept location in central and also if you have train ticket as its some minutes of walk

Cons:

It can be chosen only for location and for short stay. We haven't seen any reception or hotel representative. Reception was closed all the time. Even the main door is closed, so you should wait for someone to go out suddenly in order to go in. Communication only via phone or Whatsapp. The photos do not correspond the reality. Room extremely small. Bathroom smells, cannot say it was dirty but old and cracked doors. No water in room. When I asked for a kettle and additional cover as it was cold, my message remained unanswered.

2026-03-31 • via Nuitee
K
Kucaj • family_with_children • lt
10
2026-03-31 • via Nuitee
D
Dilara Ece • family_with_children • tr
7
Cons:

There was no lift in the hotel.

2026-03-26 • via Nuitee
A
aowrangzeb • couple • de
10
2026-03-22 • via Nuitee
E
Etjen • family_with_children • al
8
2026-03-20 • via Nuitee
M
MORDECHAI • extended_group • il
3
Pros:

קרוב יחסית למרכז ולא נהנתי מהשירות ממש הכל בלי שירות אנושי רק מרחוק אין קבלה 24 וממש מלחיצים לצאת על הדקה ללא יחס הוגן בכלל חבל מאוד הם מפסידים ככה לקוחות!!

Cons:

חדר קטנטן מסריח לא אהבתי את היחס של הצוות על הבוקר מלחיצים לצאת על השניה נכנסים לנקות את החדר בלי לשאול אין קבלה 24 הכל מרחוק מתאים רק לשהיה קצרה ולברוח.....

2026-03-10 • via Nuitee
O
Oliver • family_with_children • de
10
Pros:

Personal extrem freundlich, sauber top Lage top Preis. Keine Ahnung was man für das Geld mehr haben sollte

Cons:

2 schlüssel wären klasse

2026-03-09 • via Nuitee
J
Joyce • extended_group • es
5
Pros:

The location

Cons:

Beds were really uncomfortable and we did not see staff at all.

2026-03-09 • via Nuitee
F
Fabio Filipe • family_with_children • pt
4
Pros:

Es war günstig und die Lage in der Nähe vom HbF war Gut

Cons:

Es hat muffig gehorchen und die Betten bräuchten eine neue Matratze

2026-03-07 • via Nuitee
G
Gareth • extended_group • gb
1
The worst night of my life
Pros:

Please avoid this place at all cost. Absolutley disgusting and vile place to stay it will ruin your whole night. Staff are rude and vile, I wouldn't stop here again if you paid me!

Cons:

Please avoid this place at all cost. Absolutley disgusting and vile place to stay it will ruin your whole night. Staff are rude and vile, I wouldn't stop here again if you paid me!

2026-03-07 • via Nuitee
M
Martin • family_with_children • nl
8
2026-03-06 • via Nuitee