Basma Suites

Hotels
Airport Road , Al Madinah , sa

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Facilities

Non-smoking rooms
Air conditioning
Room service
Front desk (limited hours)

Review Highlights

Pros:
Friendly staff (specifically mentioned in a few reviews)
Cons:
Limited parking
Expensive breakfast
No spa services
Dirty rooms
Lack of hot water
Poor service due to staff shortages
Old facilities in rooms
Lack of amenities like towels and cutlery
Value for money concerns due to extra costs and booking issues

Categories

Cleanliness
3.2
Guests expressed significant concerns about cleanliness, citing dirty rooms and lack of hot water in several reviews.
Service
4.1
Mixed feedback on service with some guests reporting long wait times and lack of staff presence leading to negative experiences.
Location
6.5
The hotel's location received positive feedback for being close to key landmarks, although inconvenience due to ongoing construction affected some guests.
Room Quality
4.7
Guests expressed concerns about the quality of rooms, mentioning old facilities and lack of key amenities like working TVs and towels.
Amenities
4
Limited amenities and services like internet access, towels, and cutlery were reported as lacking by multiple guests, impacting their stay negatively.
Value for Money
3.7
Several guests felt dissatisfied with the value for money, citing misleading information, inconvenience, and extra costs incurred due to booking issues.
Food and Beverage
5.5
Mixed reviews on food and beverage services, with some guests appreciating breakfast options, while others mentioned a lack of variety and availability.
Overall Experience
4.5
Overall guest experiences varied significantly, with issues like booking cancellations, lack of communication, poor customer service, and inconvenience impacting satisfaction levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 23:05

Property Description

Convenient Location
Al-Basmah Suites is strategically located within close proximity to major attractions such as Mount Uhud, Al-Masjid an-Nabawi, and Quba Mosque, making it an ideal choice for travelers seeking convenience and accessibility during their stay.

Modern Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring amenities such as air conditioning, a flat-screen TV, and a kettle for your convenience. Whether you are here for business or leisure, we ensure a relaxing experience for all our guests.

Exceptional Service
Our 24-hour front desk staff fluent in Arabic and English are dedicated to providing top-notch service to make your stay memorable. From assistance with local recommendations to ensuring your needs are met promptly, we strive to exceed your expectations at Al-Basmah Suites.

Book your stay now at Al-Basmah Suites for a delightful and hassle-free experience in Al Madinah.

Important information:

A damage deposit of SAR 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:

Location