Palace Hotel Cipanas

Hotels
5.9 (63 reviews)
Jl. Raya Cipanas - Puncak , Puncak , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.99
The overall cleanliness of the hotel was criticized, rooms were reported as very unclean.
Service
7.96
Staff members were described as nice, suggesting generally good service.
Location
8.5
The hotel's location and views were positively noted by several guests.
Room Quality
3.95
Critiques on the room quality indicate that improvements are necessary, especially regarding floor conditions.
Amenities
5.98
Basic amenities mentioned but not elaborated upon; thus rated just above average.
Value for Money
4.94
Value perceived as low since many aspects fell short of expectations.
Food and Beverage
5.99
Food options not mentioned in reviews, rated standard for hotel tier.
Overall Experience
5.86
General sentiment reflected a mixed overall experience with positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 14:39

Property Description

Scenic Views and Convenient Location

Overlooking Mount Gede, Palace Hotel in Cipanas offers a picturesque setting for your stay. Situated just minutes away from Istana Cipanas and Cibodas Botanical Garden, the hotel provides easy access to popular attractions.

Comfortable Rooms and Dining Options

The cozy rooms at Palace Hotel are designed with modern décor and feature private balconies. Indulge in a variety of Indonesian, Western, and European dishes at Flamboyan Café, Sky Dining, and Cempaka Club.

Relaxation and Recreation

Unwind by the outdoor swimming pool, enjoy a body massage, or explore the area by renting a car. With amenities like free WiFi, parking, and 24-hour concierge services, your stay at Palace Hotel promises both relaxation and convenience.

Book your stay at Palace Hotel now to experience a blend of comfort and luxury amidst the natural beauty of Cipanas.

Important information:

Please note that for breakfast:
- Children aged 0-5 years old can enjoy it free of charge
- Children aged 6-12 years old will be charged 50% of the adults' rate
- Children over 12 years old will be charged fully
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.9
Based on 63 reviews
Cleanliness: 3.99
Service: 7.96
Location: 8.5
Room Quality: 3.95
Amenities: 5.98
Value for Money: 4.94
Food and Beverage: 5.99
Overall Experience: 5.86
J
JAMEEL • couple • sa
1
كيف يمون فندق ولا توجد خزانه امتعه
Pros:

لا شي

Cons:

كل شي

2026-07-24 • via Nuitee
S
Saif • couple • om
1
2026-07-16 • via Nuitee
A
Ahil Khalifa Ali • couple • om
8
good and nice
Pros:

Thank you all for the nice welcome

Cons:

more best price and facilities

2026-06-29 • via Nuitee
I
Islam • couple • eg
9
2026-06-12 • via Nuitee
Y
Yaser • extended_group • id
7
Pros:

الموقع

2026-06-09 • via Nuitee
البركاتي • couple • sa
10
2026-05-20 • via Nuitee
D
Dr. Ali • couple • sa
9
ممتاز
Pros:

Saya menyukai segala hal tentang hotel ini.

Cons:

No thing

2026-05-17 • via Nuitee
D
Dr. Ali • couple • sa
9
مناسب جداً
Pros:

كل شي

Cons:

لا يوجد شي

2026-05-07 • via Nuitee
M
mohammad • solo_traveller • sa
5
Pros:

تعامل. موظفي. الفندق. سوا ء الأمن. والامن. الاستقبال وتسجيل الدخول

Cons:

الحالة. المترديه. لفرش السرير. وفوط الحمام. متهالكة.

2026-05-05 • via Nuitee
S
salem • couple • sa
5
لا انصح به
Pros:

نوعاً المرافق

Cons:

الغرفة النظافة سيئة وقديمة ولم يتم نظافتها بشكل جيد ولايوجد فطور عربي كسياح عرب

2026-01-22 • via Nuitee
M
Mohammed • couple • om
8
الاقامة جيده ولكن توجد نقاط واتمني لهم التعديل بها
Pros:

الفندق جيد ولكن الفراش شوي قديم ويحتاج له تغيير وايضاً دورة المياه لا توجد تصريف جديد ليذهب الماء اليه بسرعه ويحتاج الوقت ليذهب الماء من الارضيه

Cons:

الطعام ليس عربي وليس افطار خليجي وعربي لهذا السبب لن اطلب مره اخرى

2026-01-08 • via Nuitee
S
Said • solo_traveller • om
6
2025-12-31 • via Nuitee
S
Saad • couple • sa
8
كانت رائعه تعامل العاملين فيها وموقع الفندق والنظافه والخدمات متوفره
Pros:

موقع الأوتيل ومعاملة العاملين فيه

Cons:

مرافق الفندق نظيفه

2025-12-26 • via Nuitee
A
Abdulaziz Salim • solo_traveller • om
3
2025-12-15 • via Nuitee
K
Khalid Nasser • couple • om
7
Good
Pros:

Location is good outside views are fantastic

Cons:

Rooms not isolated from the outside noises, furniture is very

2025-11-21 • via Nuitee
H
Hamed • couple • om
1
2025-10-17 • via Nuitee
A
Atzuari • couple • id
9
Pros:

Nicely staff and hotel

Cons:

The room floor to be renew by new ceramic is better

2025-10-04 • via Nuitee
A
ABDULELAH HYMAIDAN O • couple • sa
7
2025-09-17 • via Nuitee
M
Mohammed • solo_traveller • sa
6
2025-08-15 • via Nuitee
S
Saad • couple • sa
5
2025-08-02 • via Nuitee