Palace Hotel

Hotels
5.9 (54 reviews)
Jl. Raya Cipanas - Puncak , Puncak , id

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Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.99
The overall cleanliness of the hotel was criticized, rooms were reported as very unclean.
Service
7.96
Staff members were described as nice, suggesting generally good service.
Location
8.5
The hotel's location and views were positively noted by several guests.
Room Quality
3.95
Critiques on the room quality indicate that improvements are necessary, especially regarding floor conditions.
Amenities
5.98
Basic amenities mentioned but not elaborated upon; thus rated just above average.
Value for Money
4.94
Value perceived as low since many aspects fell short of expectations.
Food and Beverage
5.99
Food options not mentioned in reviews, rated standard for hotel tier.
Overall Experience
5.86
General sentiment reflected a mixed overall experience with positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 14:39

Property Description

Scenic Views and Convenient Location

Overlooking Mount Gede, Palace Hotel in Cipanas offers a picturesque setting for your stay. Situated just minutes away from Istana Cipanas and Cibodas Botanical Garden, the hotel provides easy access to popular attractions.

Comfortable Rooms and Dining Options

The cozy rooms at Palace Hotel are designed with modern décor and feature private balconies. Indulge in a variety of Indonesian, Western, and European dishes at Flamboyan Café, Sky Dining, and Cempaka Club.

Relaxation and Recreation

Unwind by the outdoor swimming pool, enjoy a body massage, or explore the area by renting a car. With amenities like free WiFi, parking, and 24-hour concierge services, your stay at Palace Hotel promises both relaxation and convenience.

Book your stay at Palace Hotel now to experience a blend of comfort and luxury amidst the natural beauty of Cipanas.

Important information:

Please note that for breakfast:
- Children aged 0-5 years old can enjoy it free of charge
- Children aged 6-12 years old will be charged 50% of the adults' rate
- Children over 12 years old will be charged fully

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.9
Based on 54 reviews
Cleanliness: 3.99
Service: 7.96
Location: 8.5
Room Quality: 3.95
Amenities: 5.98
Value for Money: 4.94
Food and Beverage: 5.99
Overall Experience: 5.86
S
salem • couple • sa
5
لا انصح به
Pros:

نوعاً المرافق

Cons:

الغرفة النظافة سيئة وقديمة ولم يتم نظافتها بشكل جيد ولايوجد فطور عربي كسياح عرب

2026-01-22 • via Nuitee
M
Mohammed • couple • om
8
الاقامة جيده ولكن توجد نقاط واتمني لهم التعديل بها
Pros:

الفندق جيد ولكن الفراش شوي قديم ويحتاج له تغيير وايضاً دورة المياه لا توجد تصريف جديد ليذهب الماء اليه بسرعه ويحتاج الوقت ليذهب الماء من الارضيه

Cons:

الطعام ليس عربي وليس افطار خليجي وعربي لهذا السبب لن اطلب مره اخرى

2026-01-08 • via Nuitee
S
Said • solo_traveller • om
6
2025-12-31 • via Nuitee
S
Saad • couple • sa
8
كانت رائعه تعامل العاملين فيها وموقع الفندق والنظافه والخدمات متوفره
Pros:

موقع الأوتيل ومعاملة العاملين فيه

Cons:

مرافق الفندق نظيفه

2025-12-26 • via Nuitee
A
Abdulaziz Salim • solo_traveller • om
3
2025-12-15 • via Nuitee
K
Khalid Nasser • couple • om
7
Good
Pros:

Location is good outside views are fantastic

Cons:

Rooms not isolated from the outside noises, furniture is very

2025-11-21 • via Nuitee
H
Hamed • couple • om
1
2025-10-17 • via Nuitee
A
Atzuari • couple • id
9
Pros:

Nicely staff and hotel

Cons:

The room floor to be renew by new ceramic is better

2025-10-04 • via Nuitee
A
ABDULELAH HYMAIDAN O • couple • sa
7
2025-09-17 • via Nuitee
M
Mohammed • solo_traveller • sa
6
2025-08-15 • via Nuitee
S
Saad • couple • sa
5
2025-08-02 • via Nuitee
M
mona • couple • sa
2
لايستحق اي نجمة
Pros:

الموقع والاطلالة

Cons:

كل شى في الغرفة ولايستحق اي نجمة فقط اقل من عادي فقط موقعه جدا جميل

2025-07-18 • via Nuitee
L
LUJAIN • extended_group • sa
1
ارجو منك الاهتمام في المرافق
Pros:

لام يعجبني شي للاسف انصح بعدم السكن غير نظيف

Cons:

الغرف سي جدا جدا ولم تكن نظيف الأثاث قديم ومتهالك

2025-07-16 • via Nuitee
M
Maher • extended_group • sa
5
2025-07-03 • via Nuitee
A
Abdullah • solo traveller • sa
8
Very good
2024-10-13 • via Nuitee
A
Abdulmajeed • young couple • sa
5
Passable
2024-09-15 • via Nuitee
A
Abdulmajeed • young couple • sa
5
Passable
2024-09-15 • via Nuitee
A
Abdulmajeed • young couple • sa
1
Bad
2024-09-10 • via Nuitee
P
Peter • young couple • gb
4
Disappointing
Pros:

Location and staff

Cons:

Very noisy, uncomfortable beds, tatty room furniture, mediocre food in restaurant.

2024-08-28 • via Nuitee
R
Riyadh • family with young children • om
1
Bad
Pros:

The worst experience I’ve ever experienced in my entire life

Cons:

All

2024-07-09 • via Nuitee