Villas Tulum

Hotels
•
Independent
4 (1 reviews)
Calle 2 Ote A 10 calle 3 sur, entre calle 4 pte y calle 2 ote, Tulum, QROO, 77764 , Tulum , MX
52-9981792138

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Facilities

Wheelchair accessible
Free self parking
Accessible shuttle
No accessible shuttle

Review Highlights

Cons:
Dirty floors
Uncomfortable bedding
Lack of towels and toiletries
No hot water
Inadequate amenities

Categories

Cleanliness
2.64
Floors were dirty and the overall cleanliness was below standard.
Service
6.11
Service was slow, with a lack of amenities like towels and toiletries requiring messages.
Location
4.65
Standard quality for this hotel tier.
Room Quality
3.6
Bed and sofa bed were very uncomfortable and lacked adequate supplies.
Amenities
2.63
Minimal amenities provided; no hot water for the first 24 hours and inadequate kitchen supplies.
Value for Money
3.59
Given the lack of comfort and amenities, the value for money was poor.
Food and Beverage
4.64
Standard quality for this hotel tier.
Overall Experience
4.11
Overall experience was disappointing due to cleanliness issues and lack of basic amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 09:59

Property Description

Convenient Parking

Comfortable Guestrooms

Nearby Attractions

Book your stay at Villas Tulum now for a memorable experience in Tulum!

Important information:

Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Private host property

Location

Guest Reviews

4
Based on 1 reviews
Cleanliness: 2.64
Service: 6.11
Location: 4.65
Room Quality: 3.6
Amenities: 2.63
Value for Money: 3.59
Food and Beverage: 4.64
Overall Experience: 4.11
C
Caitlyn • family
4
Pros:

Looks nicer in the photos than it actually is. Floors were dirty, bed/sofa bed very uncomfortable and hard. We were only provided two towels for 3 people and no pillows or sheets or a blanket for the sofa bed. We went the first 24 hours without hot water and our toilet stopped working at one point. We were let into another unit to use their hot water (there wasn’t any) and found that our unit did not have a toaster or coffee maker like that one did. If you wanted a towel changed out or more toilet paper you had to message for it. No wash rags or any of the toiletries (shampoo, body wash, etc) you get at a typical hotel. This was absolutely bare minimum.

2026-01-03 • via Nuitee