Natales trip

Hotels
7.9 (61 reviews)
Manuel Balmaceda 575 , Puerto Natales , cl

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Shuttle service (additional charge)
Shared kitchen
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Booking cancellation issues
Noise disturbances

Categories

Cleanliness
7.35
Guests reported issues with noise levels and missing towels.
Service
7.85
Communication about booking cancellations was seen negatively, impacting perceived service.
Location
8.85
Location was mentioned positively due to its convenience.
Room Quality
7.35
Reports of noise disturbance and lack of basic items like towels.
Amenities
7.35
Lack of shampoo and insufficient charging options noted.
Value for Money
8.85
Value perceived positively despite some dissatisfaction, likely due to location advantages.
Food and Beverage
7.35
Lack of breakfast offerings mentioned, impacting overall assessment.
Overall Experience
8.25
Mixed feelings due to booking issues and service concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-22 07:49

Property Description

Central Location
Situated near Puerto Natales Bus Station and the Main Square, Natales trip offers a convenient stay for exploring the city's attractions.

Comfortable Accommodation
With spacious family rooms, a garden, and a patio, guests can unwind and relax after a day of sightseeing.

Convenient Amenities
Enjoy the convenience of free WiFi, private parking, and a fully equipped kitchen in each unit for a comfortable and memorable stay.

To experience a relaxing and convenient stay in Puerto Natales, book your accommodation at Natales trip now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 61 reviews
Cleanliness: 7.35
Service: 7.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 8.85
Food and Beverage: 7.35
Overall Experience: 8.25
F
Francisca • solo_traveller • cl
10
Pros:

La dueña fue súper amable conmigo y también vi en varias oportunidades cómo limpiaba las habitaciones, lo cual se agradece. La ropa de la cama estaba muy limpia y eso es lo más importante más aún cuando es un lugar bastante económico.

Cons:

La habitación era un poco fría, pero nada terrible. Más aún considerando la relación de precio.

2026-04-22 • via Nuitee
E
Estelle • couple • fr
1
Cons:

Je ne sais pas comment était cet établissement établissement puisque ils a annulé ma réservation le jour même.. ils étaient partis en voyage 🙃

2026-04-20 • via Nuitee
H
Halaštová • solo_traveller • cz
1
Pros:

It was clean and well prepared.

Cons:

I had very bad experience. The owner wanted me to cancel the reservation so that she wouldn't have to pay Booking fees, which I didn't do because it was absolutely not in my interest. She canceled the reservation on the day of the accommodation, so there was a threat that Booking would charge half of the price from my bank card. Then she wanted me to pay for the accommodation plus fees, so it would have been ten euros more than the price I booked the accommodation for and she was very aggressive in the negotiations. I refused, but it still ruined my entire stay, and I couldn't even write to the app's support because this reservation no longer existed.

2026-04-06 • via Nuitee
C
Carolina • couple • cl
9
2026-04-03 • via Nuitee
S
Samuel • solo_traveller • cl
1
2026-03-31 • via Nuitee
R
Ricardo Enrique • couple • cl
3
Pros:

.

Cons:

No estaban para recibir

2026-03-31 • via Nuitee
V
Vanelle • couple • fr
5
Pros:

Hôtesse très sympathique , salle de bain pratique et fonctionnelle avec eau chaude et chauffage

Cons:

Notre chambre avait pour toiture de la taule transparente, donc impossible d’empêcher la lumière d’entrer, beaucoup de bruit la nuit , et surtout une mauvaise isolation donc chambre à la même température que l’extérieur on a eu très froid et le toit fuit lorsqu’il pleut. Ces problèmes matériels sont plutôt désagréable vu le prix supérieur à d’autres chambres d’hostels bien plus confortables que nous avons testé

2026-03-31 • via Nuitee
J
Jasmine • solo_traveller • gb
4
Disappointing, rude host
Pros:

Kitchen facilities were good - refrigerator, oven, microwave, and location was okay. Extra blankets provided in room. Host gave a few days to get cash out for payment. Plenty of street parking.

Cons:

Unfortunately the host spoke very little English which isn't a problem until she misunderstood me asking for help finding a cash machine as the place is cash only. She then spoke very aggressively through translator saying if I don't want to pay I can go stay elsewhere they've a bed and breakfast not a hotel so why would they take card. Very hostile and rude for no reason leaving a very bad taste after a long day of travelling to get there. I got cash out that same night but then couldn't find the host to make payment for another 2 days. If there were other places available I would have left. It was very cold in the room most nights. Shared bathroom was awful as toilet roll ran out almost daily. There was a hand towel with bugs of and floor mats which were dirty. The shower was full of limescale so sprayed everywhere and only warm some days. Very disappointing stay that I would not recommend.

2026-03-27 • via Nuitee
C
Cristian • extended_group • ro
1
2026-03-25 • via Nuitee
J
JOHN • solo_traveller • co
10
Excelente
Pros:

La ubication a lugares de la ciudad, la persona que se encuentra es muy amable y siempre dispuesta a ayudar.

Cons:

Todo fue muy bueno en la estadía.

2026-03-25 • via Nuitee
R
Renzo • solo_traveller • pe
7
2026-03-21 • via Nuitee
N
nicole • solo_traveller • fr
1
Pros:

Je n' ai pas pu contacter le propriétaire, tout était fermé et personne ne répondait. Un mot donnait un code wifi pour appeler mais la connexion ne fonctionnait pas.
J'ai dû chercher en catastrophe une autre chambre d'hôtel qui m'a coûté cher.
En plus, le propriétaire m'écrit en me disant qu'il m'a attendu et que le wifi fonctionne... bref, une catastrophe...

Cons:

Tout, je n' ai pas pu accéder au logement, j' ai dû chercher un autre logement en catastrophe....

2026-03-18 • via Nuitee
C
Caitlin • couple • nz
9
2026-03-16 • via Nuitee
M
Michel • couple • ca
3
Don't stay upstairs!
Pros:

Location is ok,
she refunded us the rest of stay after we left early (see below)

Cons:

Insanely cold room upstairs, no way that room should be rented; bad attitude when we complained about the cold room and whole upper floor, she said, "it's Patagonia" and "you're getting it for very cheap". The the place just a dark, gloomy feel including the owner

2026-03-09 • via Nuitee
M
Maëlle • couple • fr
7
2026-03-04 • via Nuitee
G
Gisele • couple • us
1
Cons:

It’s up for sale and it’s closed

2026-03-03 • via Nuitee
M
Mike • solo_traveller • gb
7
Pros:

Handy for the bus station. Friendly host.

Cons:

Kitchen was not well equipped. The stove was very old fashioned so not convenient for cooking.

2026-03-02 • via Nuitee
T
Thijs • couple • nl
1
Unacceptable
Pros:

We haven’t been there. Host cancelled the morning of our arrival. Had to make a last-minute booking elsewhere. This is unacceptable behaviour of a host. Should be banned from Booking.

Cons:

See above

2026-02-25 • via Nuitee
V
Vicente • couple • es
2
Poco profesional
Pros:

-

Cons:

La calefacción no funcionaba y la ducha no desaguaba, además no aceptan tarjeta y tras nuestra salida cancelaron la reserva.

2026-02-24 • via Nuitee
B
Buholzer • couple • cl
10
2026-02-14 • via Nuitee