Queens Hotel

Hotels
7 (194 reviews)
24 Commercial Street , Lerwick , gb

Facilities

Non-smoking rooms
Free wired internet
Internet access
Beach toys

Review Highlights

Pros:
Great location
Helpful staff
Comfortable bed
Cons:
Limited amenities
Dated decor
No breakfast available

Categories

Cleanliness
6.14
The decor is dated and there were mentions of stains on bedding and run-down conditions.
Service
8.11
Staff described as professional, kind, and committed to providing great service.
Location
9.15
Hotel location praised for its amazing views and closeness to key attractions.
Room Quality
7.1
Rooms were comfortable but had some dated decor; the bed was very comfortable.
Amenities
6.13
Limited amenities mentioned; no restaurant or bar services available.
Value for Money
7.09
Price paid for stay was reasonable during a busy period; some found it a bit high.
Food and Beverage
5.14
No breakfast service available, and nearby options were closed on weekends.
Overall Experience
7.11
Overall positive experience despite some drawbacks; many guests expressed satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:19

Property Description

Luxurious Accommodation
Queens Hotel, located in Lerwick, offers luxurious accommodation with modern amenities to ensure a comfortable stay for all guests. The rooms are elegantly furnished, providing a peaceful retreat after a long day of exploring the beautiful surroundings.

Convenient Location
Situated just a few steps away from Bain's Beach, Queens Hotel offers easy access to the stunning coastline and vibrant local attractions. Whether you're looking to relax on the beach or immerse yourself in the culture of Lerwick, this hotel's location is perfect for both leisure and business travelers.

Free WiFi and Easy Access to Airport
With complimentary WiFi available throughout the property, Queens Hotel ensures that guests can stay connected during their stay. Additionally, the hotel's proximity to Sumburgh Airport, only 42 km away, makes it a convenient choice for travelers arriving by air.

Experience luxury and convenience at Queens Hotel - book your stay now for an unforgettable Lerwick getaway!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 194 reviews
Cleanliness: 6.14
Service: 8.11
Location: 9.15
Room Quality: 7.1
Amenities: 6.13
Value for Money: 7.09
Food and Beverage: 5.14
Overall Experience: 7.11
S
Shirley solo_traveller za
8
A practical choice for visiting the islands.
Pros:

Taking renovations into consideration, my stay was good. The young man cleaning the room was friendly and helpful. The location is great.

Cons:

No one at reception to advise about buses, taxis etc.

2026-02-10 via Nuitee
S
Susan family_with_children ca
10
Pros:

Location- walking distance of everything including island buses. Wonderful owners & staff - welcoming and helpful. A comfortable quiet room with ocean and beach views. Very unique. Some renovations underway that did not disturb. Looking forward to returning some day..

2026-01-19 via Nuitee
B
Brian solo_traveller gb
1
There was nowhere else to go! Run-down,shabby establishment! Avoid itifyoucan!
Pros:

There was no breakfast!

Cons:

Shabby dump, a complete waste of £200

2026-01-19 via Nuitee
M
Michael solo_traveller gb
10
A perfect end to my vacation
Pros:

View from the room of Lerwick harbour was incredible, so close that you could see to the bottom of the sea. Decoration some would call dated, but I loved the gilt carving and the room was quirky and unique. Staff incredibly polite and helpful. Left with a great impression.

Cons:

Bed was a bit hard but I've slept in a lot worse

2026-01-19 via Nuitee
N
Natalia solo_traveller gb
7
2025-12-17 via Nuitee
G
Gary solo_traveller gb
10
Go there you’ll never regret it.
Pros:

Such a magical location

Cons:

Leaving.

2025-12-09 via Nuitee
A
alisonsA7648YP Family
8
We felt truly welcome in this creaky, old but very comfortable hotel
Pros:

Let's get the negatives out of the way first: yes, it's an old building in need of refurbishment, there's no restaurant and yes, there's a shortage of staff so check-in is a bit complicated.

That said, the hotel is in a terrific location, right on the harbour with amazing views across the sound to Bressay. If you have a room with a view, you can watch ships come and go, see the Bressay ferry plying backwards and forwards and marvel at the view as it changes with light and weather.

The Queen's is an old building but very comfortable and full of character. There is plenty of hot water and a properly-sized bath, just the ticket after a walk in a stiff, Shetland breeze.

The decor is dated but the room was clean and had everything I needed: tea/coffee; tv; hairdryer etc. The bed was very comfortable and the room was made up everyday.

The owners are true hoteliers who do their absolute best to make sure your stay is as good as it can be.

Have they bitten off a bit more than they can chew? Maybe. Two very complicated (from a buildings perspective) hotels to run as well as a bar in town during a period where there seems to be an extreme shortage of staff. Yet they are never anything but professional, kind and smiling. Nothing is too much trouble for Lisa who has more puff than the Duracell bunny - she never stops!

All of the staff we met were equally committed to providing guests with the best possible service.

We stayed during Shetland Wool Week and were happy with our stay and the price we paid.

2025-11-29 via Tripadvisor
R
Richard solo_traveller gb
9
Good staff, helpful, and a nice quiet location with good views and local facilities
Pros:

Great location looking out over to Bressay. Harvey is very accommodating and helpful.

2025-10-26 via Nuitee
F
firth solo_traveller gb
1
2025-10-19 via Nuitee
G
Grace dot com solo_traveller us
8
2025-10-10 via Nuitee
E
Ellen solo_traveller fr
6
Pour Shetland Wool Week, c'est parfait!
Pros:

Location, location, location! L'hotel est bien situé. On est immédiatement dans la rue principale, centre ville. Ma chambre, au bout du couloir, donnait sur l'eau. La vue était magnifique.

Cons:

Le restaurant est fermé. Il n'y pas de petit déjeuner sur place. Les endroits où on pouvait trouvait un petit déjeuner étaient fermés le weekend.

2025-10-09 via Nuitee
R
Reeja solo_traveller gb
6
Pros:

Great

Cons:

Great view

2025-10-06 via Nuitee
B
Belinda solo_traveller au
8
Convenient and comfortable
Pros:

Conveniently location and very spacious room

Cons:

The floors are a bit creaky and there was someone walking up and down the hallway all night

2025-10-03 via Nuitee
C
Charlie solo_traveller gb
10
Nice place
Pros:

Nice room, nice staff, nice breakfast

2025-09-18 via Nuitee
N
N19EEY Business Chester, Cheshire, England
2
Dismal !!!!!! Dire !!! Dreadful #dontstayhere
Pros:

1970’s hotel - needs major refurb from top to bottom.

1970’s bedding!!!! Stains on pillows and mattress.
1970’s furniture in bedroom
TV is the size of a postage stamp !!!!
No Bar
No Food
Down stairs toilets out of order
No Car Parking

But a nice view !!!!!

Shame about absolutely everything else !!!!!!!

2025-09-17 via Tripadvisor
N
nina family_with_children gb
10
perfect stay
Pros:

owner went above and beyond to make us welcomed

2025-09-14 via Nuitee
L
Laurynas solo_traveller gb
8
2025-09-06 via Nuitee
K
Kia couple gb
9
Booked up last minute. Really cozy and quiet . Lovely towels, beds and shower. Teas and coffee in room. Great staff- rea
Pros:

Cozy and quiet.

Cons:

Nothing.

2025-09-04 via Nuitee
M
Martin solo_traveller gb
10
2025-08-30 via Nuitee
E
Elisabetta solo_traveller it
9
Pros:

Posizione e panorama

2025-08-28 via Nuitee