Hotel Monaco

Hotels
7.8 (153 reviews)
Charles De Gaulle St 1 , Astana , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
Lack of amenities

Categories

Cleanliness
6.44
Multiple mentions of dirty towels, stained bedding, and overall poor maintenance indicating low cleanliness.
Service
9.41
Positive mentions of helpful staff and good customer service aspects.
Location
9.45
Good location with close proximity to cafés and tourist attractions.
Room Quality
7.4
Reports of old rooms, noise issues, and lack of basic amenities.
Amenities
6.93
Missing amenities like kettle and refrigerator, along with complaints about breakfast options.
Value for Money
7.89
A mixed perception of value for money considering the quality and pricing.
Food and Beverage
6.44
Negative feedback related to breakfast quality and limited options.
Overall Experience
8.41
A general mixed experience with highlights in location and service, but major drawbacks in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:24

Property Description

Luxurious Accommodation
Hotel Monaco, situated on the picturesque left bank of Ishim River in Astana, offers air-conditioned rooms with modern decor, flat-screen TVs, and private bathrooms. Enjoy the convenience of free WiFi and private parking during your stay.

Culinary Delights
Indulge in Mediterranean and national dishes at the on-site restaurant, and don't miss the buffet breakfast. Quench your thirst with a variety of drinks at the vibrant pub.

Convenience and Location
Benefit from conference room facilities and explore the nearby business center and iconic Bayterek Monument, just a 5-minute drive away. With Astana International Airport in close proximity, Hotel Monaco is the perfect choice for your stay in Astana.

Book your stay at Hotel Monaco now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for KZT 5,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 153 reviews
Cleanliness: 6.44
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.89
Food and Beverage: 6.44
Overall Experience: 8.41
I
Ihor • family_with_children • ru
10
План А для Астаны
Pros:

По всем вопросам идут навстречу. Выдали вечером хороший "пакет" для завтрака из-за раннего выезда. Появилась бутилированная вода в номерах.

Cons:

Хотелось бы двери поплотнее, чтобы не было слышно как соседи выходят из номера.

2026-02-13 • via Nuitee
A
Amir • family_with_children • kz
4
2026-02-09 • via Nuitee
D
DamirTDT • family_with_children • kz
6
Monaco 🇲🇨
Pros:

Цена+ расположение

Cons:

Такого не было

2026-01-27 • via Nuitee
Гульнур • solo_traveller • kz
1
2026-01-25 • via Nuitee
M
Maverick • couple • be
6
Pros:

Location, check-in staff friendly

Cons:

Obvious smoke smell in the room

2026-01-21 • via Nuitee
S
Sergej • family_with_children • kz
4
Pros:

Zentrale Lage, freundliche Mitarbeiter, schneller Check-in

2026-01-19 • via Nuitee
A
ADILBEK • solo_traveller • kz
7
Меня устраивает
Pros:

Завтрак соответствует. Расположение в центре

Cons:

Все норм

2026-01-19 • via Nuitee
Тахмина • couple • kz
10
2026-01-19 • via Nuitee
N
Nurbol • family_with_children • kz
9
2026-01-18 • via Nuitee
M
Madi • solo_traveller • kz
8
2026-01-18 • via Nuitee
M
Madi • solo_traveller • kz
8
2026-01-18 • via Nuitee
M
Madi • solo_traveller • kz
8
2026-01-18 • via Nuitee
Салтанат • solo_traveller • kz
7
Норм, могло быть лучше, в следующий раз у вас не остановлюсь.
Pros:

Ванная комната, кровать, зеркало, шкаф. Ресепшен, завтраки. Местоположение.

Cons:

Занавески были грязными и они были не до конца повешены, что портило общую картину номера и то, как вы встречаете своих гостей. Вот такими номерами. Диваны грязные.

2026-01-15 • via Nuitee
Айрикян • family_with_children • kz
10
2026-01-05 • via Nuitee
A
Alexandra • couple • kz
10
2025-12-28 • via Nuitee
Ергулан • couple • kz
10
2025-12-28 • via Nuitee
Динара • family_with_children • kz
8
2025-12-26 • via Nuitee
Жанжан • extended_group • kz
9
2025-12-23 • via Nuitee
I
igor • family_with_children • kz
7
2025-12-23 • via Nuitee
Башенова • solo_traveller • kz
5
Пятна на диване, на ковролине, в душе ржавая кабинка. Местами пыль на мебели. Постель была чистая.
Pros:

Завтрак бедный, не понравился.

Cons:

Пятна на диване, на ковролине, в душе ржавая кабинка. Местами пыль на мебели. Постель была чистая. Отель не соответствует заявленным фотографиям. Больше там останавливаться не буду.

2025-12-21 • via Nuitee