Swiss Holiday Park Resort

The customer service was poor at the restaurant reception area. The lady who worked there the evening of the 29th December 2025 blatantly ignored me when I approached the desk to ask about the takeaway system - she assisted the people who came after me, who seemed to be speaking the language she spoke and was familiar with the restaurant. Later when she returned she only assisted me. The Manager on duty too gave me my takeaway and rudely only after giving my food, shouted from across the room giving my cutlery. The service at the bowling area too was disgusting the two guys on duty disrespected and talked back rudely when I asked about booking and they told me it’s fully booked - they could not speak English very well and when I tried to make them understand me they were rude and told me to rather leave the desk - this is unacceptable and no customer should be treated like this! If English is a problem then try and understand your customer but don’t be rude. I have travelled the world and even when someone does not understand your language they usually try to politely not like the staff at the entertainment area did and ruined our visit for myself and my son. These were not Swiss staff, but it was a terrible experience dealing with rude staff.

The reviews here put me off somewhat but our experience was that, yes, Switzerland is expensive but you know that when you book and this is a beautiful location and a great property for families (think Center Parcs but smaller scale and with amazing views from the pool). Our apartment was spotless, the pool including changing rooms, was always clean and the local area was really interesting to explore - we went on a boat trip from Brunnen and up in a cable car at Sattel-Hochstuckli. On site, the pizza takeaway was lovely and the Thai tasted good (but was expensive from a UK perspective). We weren’t charged more than we expected for anything and found all prices transparent. Reception was really friendly and welcoming and provided helpful information when we checked in. The apartments are a bit packed in - we could hear our neighbours on the balcony - but for a family holiday I would recommend. The immediate local area is great to explore on foot with some water based play equipment at one end and a walk with beautiful views of the lake at the other.

Room was tiny with no air conditioning but the property is wonderful and the views are amazing!!

Up all night from kids and people running around. Originally thought we booked a hotel room, turns out we had to share a bathroom.

I really wanted to leave a better review, but unfortunately the last half an hour of our trip really soured our experience. The rooms worked well for our family and the pool was great, but the check in/check out process really needs improvement. In all my years of travelling this has been amongst the worst. I had fully paid upfront when I booked, when we arrived we were given the key wrist bands, told briefly the layout of the resort and then sent on our way to our room, no issues there. When we got to our room there were towel packs on our bed, I recalled when I booked seeing a note about an extra CHF10 per person for towels, I had neither requested nor paid for the towels so I thought it was strange that they were there. Initially I thought I must have misunderstood something and that the charge was for additional towels or for pool towels and that we were free to use them. Fortunately as we had bought our own towels with us we didn’t use them and just placed the towel packs to the side. So you can imagine my surprise when we went to check out and they said I owed 120 CHF. I almost just paid thinking it was the tourist tax but then I checked my invoice and could see I had already paid the tax, so I asked what the charge was for and the said for linen and towels. I told them that we never requested towels and that in any event we didn’t use them. I also showed them in the booking confirmation that linen was included. They asked if the beds were made up when we went into the room, I said yes, after going round in circles for several minutes it seemed that the charge was not for the linen itself but the making up of the beds. They said I requested the towels and bed making, I most certainly did not request them and showed my booking receipt that made no mention of this. They insisted that I had. It was quite an upsetting discussion they were really accusatory and quite impolite. They told me I would have to speak to the manager and to have a seat until the manager was available. After waiting at least 20 minute the manager never appeared, they waved me over and said they had checked and I didn’t need to pay, but there was no apology. Whilst the correct outcome was reached, it was a really unpleasant experience being treated in such an accusatory manner, when the error was on their side. A hotel of this size should have check in procedures that prevent anything like this occurring.

the hotel room is v dated and dark and not non smoking . when i check in my room , its full of heavy and disputing smells fr smoking and also on the balcony full of other guests smoking . the carpets is v dirty too. i didn't enjoy the stay

The resort has good breakfast choices. The mountain views are beautiful.

Todo A1

Just in size small

I wasn't able to go because of a medical emergency and they refused to change the date so lost my money and mussed opportunity to go.

Amazing holiday village with so much to do

Beautiful quiet location with amazing hikes on your doorstep.

Great accomodation (2 bed apartment) with everything we needed, spacious. Amazing out & indoor pool areas with lazy river, jacuzzi, slides perfect for all ages. Town of Brunnen and swimming in the lake 30 mins steep walk down but manageable and worth the walk (bus also available).
Helpful staff.

Outdoor pool was open until 9pm which was great. Beautiful views wherever you look, even from the outdoor pool.

We ate in Thai restaurant it was delicious

Friendly service, beautiful location.

So much to do for all ages. The pools are free but other activities are chargeable which is to be expected for any holiday.

We loved it.

I read the reviews and scores on this website before I went and it made me not look forward to my break. It was an excellent place and should be much higher than 3.8 out of 5.0 average score! Booking.com customers rating is 8.3.

Can't wait to return. Thank you

Ich würde es weiter Empfehlen.

IRVE accessibles facilement mais de faible puissance

Everything was wonderful. It is a beautiful place with scenic surroundings.Only suggestion is if you want to book go on their hotel website as they said expedia does hide few things about them and if you are making reservation through expedia then you are only hotel guest not resort guest ( means not all the activities are included and you have to pay for them seperately).

Great place to stay, especially with kids!

Not recommended for Solo travelers which makes sense as the facility host many children activities. Very busy restaurants in high season.

We hiked Stoos and this was a great location. All the trail signs in the nearby hills were so lovely. Pricey to eat here, but that is all of Switzerland. A great stop!

Ein toller Ort für vielfältige Erholung

I was expecting to sleep in an hotel not in a hostel!!
When l have booked there was no informations about the tipe of accommodation. and the price l payed is not comparable with an hostel with no privat bathroom

The pool area, kids room, and children’s buffet were great for our 3 year old, but the room at the hotel lacked AC so we could not sleep well as it was very hot.