Hotel Residencia Polanco

Hotels
6.7 (110 reviews)
Newton 272 Col. Chapultepec Morales , Mexico City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Ironing service
Non-smoking throughout
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dirty room
Amenities not functioning
Maintenance issues

Categories

Cleanliness
5.1
Some reviews mentioned the room was dirty and poorly maintained.
Service
8.06
Staff was described as friendly and helpful.
Location
8.1
Guests appreciated the great location with nearby amenities.
Room Quality
6.06
Rooms were spacious but had some maintenance issues.
Amenities
5.59
Some facilities were not functioning properly.
Value for Money
7.05
Good value for the price with respect to location.
Food and Beverage
7.1
Dining options were positively noted but not heavily discussed.
Overall Experience
6.57
Overall good experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Luxurious Suites with Prime Location
Residencia Polanco boasts stylish suites with amenities like cable TV and free WiFi. Each suite features a spacious layout with a king-size bed, living area, and a well-equipped bathroom.

Convenient Facilities
Enjoy the convenience of an on-site restaurant and complimentary private parking during your stay. With Polanco Metro Station just 700 meters away, exploring the city is a breeze.

Explore the Neighborhood
Situated in the upscale Polanco district, the hotel is surrounded by upscale shops, dining options, and embassies. Don't miss the nearby Chapultepec Park and the renowned National Anthropology Museum, both just a short walk away.

Book your stay at Residencia Polanco now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.7
Based on 110 reviews
Cleanliness: 5.1
Service: 8.06
Location: 8.1
Room Quality: 6.06
Amenities: 5.59
Value for Money: 7.05
Food and Beverage: 7.1
Overall Experience: 6.57
M
Margarita • family_with_children • mx
1
Pros:

Nada,

2026-04-03 • via Nuitee
V
Vestalia • solo_traveller • us
9
Pros:

Limpio y aseado !!

Cons:

Todo bien

2026-03-15 • via Nuitee
J
Jorge L Urbano H • family_with_children • mx
8
Pros:

Excelente Ubicación.

Cons:

La falta de Aires Acondicionado, cuando hay temperatura alta hace falta.

2026-02-23 • via Nuitee
T
Torres • couple • mx
8
Satisfecho
Pros:

La ubicación quedaba súper bien, y el personal muy atento a todo lo que requerimos

Cons:

Que no había un microondas para calentar algunas comidas, y el elevador no estaba en funcionamiento.
Cómo fui por una operación de ojos, pues tuve que subir escaleras

2026-01-25 • via Nuitee
G
Guiomar • solo_traveller • us
7
2026-01-24 • via Nuitee
P
Pan • extended_group • cn
7
2026-01-19 • via Nuitee
G
Gopal • couple • in
6
2026-01-14 • via Nuitee
J
Jorgee_sg • family_with_children • mx
9
Pros:

Habitación amplia y muy limpia

Cons:

Salida de agua de la regadera un poco tapada y el agua no sale caliente pero tampoco fría.

2025-12-17 • via Nuitee
A
arlindo • family_with_children • us
9
2025-12-05 • via Nuitee
B
Bodil • family_with_children • se
9
Pros:

Trevlig och hjälpsam personal. Utmärkt läge

Cons:

Hissen fungerade inte

2025-11-04 • via Nuitee
L
Luis Felipe • family_with_children • mx
9
Un muy buen lugar en relación calidad-precio, con excelente ubicación.
Pros:

La ubicación que aunque está ya casi en los límites de Polanco, es una zona agradable con muchos restaurantes cafés y servicios cercanos, también la amabilidad del personal me agradó.

Cons:

Sería excelente que las suites tuvieran refrigerador y que reparen el elevador y que mejoren la bañera y regadera que son un poco incomodos.

2025-10-28 • via Nuitee
H
Hugo R. Cardenas Diaz G. • couple • mx
6
Pros:

La ubicación

Cons:

No servía la televisión, tampoco servía el elevador, no había agua caliente

2025-10-27 • via Nuitee
H
Heriberto Jose • couple • us
8
Muy comodo para precio y ubicacion
Pros:

Si muy bien localizado

2025-10-26 • via Nuitee
R
Rosendo José • family_with_children • mx
1
2025-10-18 • via Nuitee
M
Maldonado Velázquez • solo_traveller • mx
8
Pros:

La ubicación es muy buena, también me gusta que es espacioso y el personal es amable

Cons:

TV con mala señal y a pesar que la habitacion es muy espaciosa no esta bien equipada

2025-10-13 • via Nuitee
L
León • family_with_children • mx
8
Pros:

El personal fue muy amable y el trato fue increíble

Cons:

Las instalaciones estan muy descuidadas, estaba sucia la habitación y las almohadas estaba muy duras

2025-10-09 • via Nuitee
M
Maldonado Velázquez • family_with_children • mx
9
2025-10-04 • via Nuitee
C
Chen • solo_traveller • mx
1
2025-09-16 • via Nuitee
S
Stephens • family_with_children • mx
10
Pros:

Clean , friendly, ideal location

2025-09-06 • via Nuitee
C
Cynthia Azucena • extended_group • bz
9
2025-08-21 • via Nuitee