Hotel Eleven

Hotels
Calle 20, 30 Avenida Norte y Gonzalo Guerrero Hotel Eleven , Playa del Carmen , mx

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Car hire
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
6.8
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.8
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:32

Property Description

Prime Location in Playa del Carmen

Luxurious Amenities

Hotel Eleven by BFH boasts air-conditioned rooms, an inviting outdoor pool, and a charming terrace, perfect for unwinding after a day of exploration. The rooms are equipped with modern comforts like a flat-screen TV, private bathroom, and a balcony offering stunning city views.

Convenience at Your Fingertips

Guests can enjoy complimentary WiFi, luggage storage, and convenient airport transfers. Additionally, the hotel offers a car rental service for further exploration. With Playa del Carmen Beach and Playacar Beach nearby, Hotel Eleven by BFH is the ideal choice for your next getaway.

Book now and experience the perfect blend of comfort and convenience at Hotel Eleven by BFH in Playa del Carmen.

Important information:

Please inform Hotel Eleven in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location