Rodona Hotel

Our junior suite patio only had one chair and no view.

The spaces were a little cramp.

Nothing

Nothing

No terrace. Paid for a "junior suite" (upgrade) for the terrace (outdoor space) and it wasn't there. It's in the listing description, under the facilities and in photos. When I asked about it they just kinda smiled /ignored and no we didn't ask for another room because we could see many of the rooms didn't have a terrace and were concerned about being moved near the stairs where DJ from the rooftop bar and restaurant below was very loud. I asked if there was outdoor space to use and was told I could use the rooftop bar (one of the days only because it was closed) - seems super dishonest and intentional given I see this noted in other reviews.

There was also supposed to be an airport shuttle as part of the booking - they never showed and I need to pay for a taxi at the airport (which is fine but again it was something I expected to get and factored into the cost when I paid for Rodona - which is far more expensive then like hotels in the area).

Lastly, our room was missing many things and while the staff were quick to reply or give us items when we asked they kept saying "this should be in your room already" (eg: coffee pods, bottle opener, body wash, etc) and we asked at one point if they could tell us what we should already have in the room.

The room is very small and there is not a lot of storage

Poca empatía del personal, no facilitaron hacer check in antes, pagar por ese tipo de desayuno que son 4 rebanadas de pan Bimbo y un café americano

Our room was a touch small. We made it work. The closet is a rod with nonremoveable hangers that cannot accommodate a long dress. The bathroom is beautiful with handmade tiles and ingeniously designed but it is a tight space. We had a balcony which we never used because there wasn't much to see and there was only one chair.

I prepaid for two rooms through booking.com, arrived in Mexico on the evening of my stay, and was told that the hotel was very sorry but did not have my rooms. They moved me to a much cheaper short-term apartment rental 1km away and promised to refund the difference in price ($2000usd on the original reservation vs $600usd for the replacement). Now they are refusing to send the refund. Plainly: I would be wary to recommend this hotel based on the fact that they were not able to check me into the rooms I already paid for. I would absolutely warn against this hotel group because they're not sending the promised refund. If it was a mistake, why keep the money? If you DO book this hotel, be sure you don't get charged until you check in.