Senkei Plaza

Hotels
7.8 (759 reviews)
Yumoto 592 , Hakone , jp

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Beautiful onsen
Cons:
Needs renovation
Poor breakfast options
Uncomfortable beds

Categories

Cleanliness
6.8
The property is worn out and difficult to keep decently clean.
Service
8.8
Standard quality for this hotel tier.
Location
8.8
Good location; centrally located in Hakone, close to station.
Room Quality
7.3
Rooms were a good size, but bedding quality was poor and some rooms need renovation.
Amenities
8.3
Onsen facilities are enjoyable and well-received by guests.
Value for Money
7.8
Reasonable pricing, but issues with room comfort and amenities.
Food and Beverage
6.8
Limited breakfast options with poor variety for vegetarians.
Overall Experience
7.8
Enjoyable stay but with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:07

Property Description

Luxurious Hot Spring Experience

Indulge in a relaxing stay at Senkei Plaza, nestled in the heart of Hakone Yumoto Onsen district. Unwind in the rejuvenating hot spring bath available for all guests, offering a truly authentic Japanese experience.

Multilingual Assistance and 24-Hour Service

Feel at ease with our dedicated staff fluent in English, Japanese, Vietnamese, and Chinese, available round the clock at the front desk to cater to all your needs and ensure a seamless stay.

Convenient Amenities and Nearby Attractions

Enjoy modern comforts in our well-equipped rooms featuring air conditioning, TVs, and private bathrooms. With Hakone-Yumoto Station nearby and attractions like Hakone Open-Air Museum within reach, Senkei Plaza offers both convenience and leisure.

Book now for a memorable stay at Senkei Plaza, where comfort and relaxation await you.

Important information:

The property has 4 floors in a building with no elevator.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 759 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 7.8
R
Raquel • family_with_children • br
6
Cons:

Ficamos num prédio no quarto andar , sem elevadores

2026-06-23 • via Nuitee
Y
yoshiyuki • couple • jp
5
2026-06-21 • via Nuitee
T
Tomáš • couple • cz
8
Pros:

We enjoyed both the indoor and the outdoor Onsen, using Yukata

2026-06-20 • via Nuitee
S
Sergio • family_with_children • gb
6
Pros:

Big room

Cons:

Smell of mould that stick to the clothes, lack of elevator

2026-06-17 • via Nuitee
K
keiko • extended_group • jp
7
Pros:

お部屋もきれいにリフォームしてあり、ゆっくり過ごせました。
スタッフの方々もとても親切でよかったです。

Cons:

エレベーターがなく階段でした。
お風呂は建物が別棟にありました。

2026-06-15 • via Nuitee
P
Pakwan • extended_group • th
8
2026-06-15 • via Nuitee
V
Vernice Yuqing • solo_traveller • sg
7
2026-06-13 • via Nuitee
K
Karen • couple • au
8
2026-06-09 • via Nuitee
T
TATEMICJ • solo_traveller • jp
1
Pros:

4階迄の階段は気付かった部屋の設備も悪く落ち着けなかった

Cons:

ソフャーが固くて落ち着けない

2026-06-09 • via Nuitee
S
Saverio • family_with_children • au
9
The staff were very friendly and informative and I would stay again if I come back to Hakone.
Pros:

The location was perfect. The bonus was having the onsite onsen including an outdoor one on the rooftop.

2026-06-07 • via Nuitee
H
HARUKA • extended_group • jp
9
2026-06-07 • via Nuitee
J
Justin 1208 • solo_traveller • au
8
Pros:

Spacious clean and tidy room. Easy walk to restaurants, bus stops, train station and the main street. Well worth considering for a stay in Hakone. Staff are very friendly and helpful.

2026-06-06 • via Nuitee
S
Stephen • solo_traveller • au
9
Takayama sensation
Pros:

The central location, easy going attentive staff, restaurant facility and free breakfast after my second night, shuttle bus service to station, large well lighted room with good amenities incl free Wi-Fi , open bath area, having to remove shoes and use slippers in premises, and overall value for money.

Cons:

Nothing.

2026-05-30 • via Nuitee
S
Stephen • solo_traveller • au
9
Senkei Sensation
Pros:

The cheerful efficient staff, clean, bright spacious room, restaurant, free breakfast on my second day, public indoor and open-air baths, central location less than Ikm to Hakoneyugato station, and shuttle service available in the morning (choice of 9.30, 10.15 or 11.00am).

The hotel staff also confirmed that I was able to book a free pass tour, covering train to Gora, cable car, free rope to Togendai, boat cruise to Hakonemachi or Motohakone-to, bus back to Hakoneyugota and finally local train the following day to Odawara station.

The woman at Information Centre Hakoneyugato had wrongly informed me that the free pass giving the boat cruise was not available. She said the only pass that I could buy was a Owakudan ticket, and that there was no ticket desk at the station meaning I would have to use a vending machine.

Thanks to the hotel staff I was able to book a 2 day free pass from the ticket centre in the station.

Cons:

Nothing at all. Everything was quite exemplary.

2026-05-28 • via Nuitee
T
Tatiana • couple • jp
10
Amazing location
Pros:

Very nice and clean.

Cons:

-

2026-05-25 • via Nuitee
M
Mauricio Guardia • solo_traveller • cr
9
2026-05-25 • via Nuitee
L
Larisa • solo_traveller • ru
9
Pros:

Отель расположен в красивом месте, в ущелье между двух живописных гор. Принимая теплую ванну на крыше отеля можно одновременно любоваться природой.
Отель расположен в шаговой доступности от жд станции, идти минут 15. Автобусы туда не ходят, можно заказать такси.
Комната была хорошего размера, очень уютная, на кроватях лежали кимоно, 2- а вида обуви, ходить дома и на улице.
В номере был чайник, правда куллера с водой нет, стояла только одна бутылка воды 0,5. В номере. Микроволновка есть на этаже, на ресенпшен можно налить горячей воды или кофе (растворимый).
Завтрак я не брала, не могу оценить.
Была приятно удивлена, что мой багаж занесли прямо в номер, который располагался на верхнем этаже, без лифта. Не знаю это мне повезло или всем так делают

Cons:

Нет лифта, ступени высокие, даже спустить багаж вниз было не легко

2026-05-24 • via Nuitee
P
Pasquale • couple • it
9
Ottima struttura
Pros:

Camera ampia e spaziosa, letti comodi.
In stanza erano presenti: haori, yukata e zori per utilizzare l’onsen.

Cons:

Mi è parso che il personale non fosse particolarmente gentile. Anche quando abbiamo chiesto per lasciare i bagagli il giorno dopo (prima della partenza), non hanno fatto salti di gioia. Abbiamo quindi optato per un locker

2026-05-24 • via Nuitee
Y
YU • extended_group • cn
8
温泉很舒服，房间干净，比预想的好
2026-05-19 • via Nuitee
J
Jo • solo_traveller • nz
8
Great location and friendly staff.
Pros:

The location was great - quiet, but close (walking distance) to town and the station. The staff were friendly and helpful, and we got upgraded to a bigger room, which was fantastic. The outside onsen was amazing.

Cons:

There's no lift to the upper floors, but thankfully we had light suitcases.

2026-05-18 • via Nuitee