Khemara Sovannphum Hotel

Hotels
8.1 (84 reviews)
Phum Svay Dangkum, Sangkat Svay Dangkum, Krong Siem Reap, Cambodia. , Siem Reap , kh
info@khemarasovannphumhotel.com

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Spacious and clean rooms
Exceptional customer service
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
6
Mixed reviews on cleanliness with some guests mentioning clean rooms and others noting bad smells and ants in the bathroom.
Service
8.3
Service was consistently praised by guests for being friendly, helpful, and attentive.
Location
8
The hotel's location was well-received, being close to key landmarks and facilities while providing a secluded and quiet environment.
Room Quality
8.3
Rooms were spacious, clean, and decorated with a Cambodian twist, offering comfort and tranquility to guests.
Amenities
7
Guests appreciated the amenities, such as the swimming pool and fitness center, although some mentioned the lack of variety in offerings like spa services.
Value for Money
7.6
Opinions varied on the value for money, with some guests feeling the price was reasonable given the location and services, while others thought it was overpriced.
Food and Beverage
7.1
Food and beverage services received positive feedback, with good breakfast options and friendly staff, though some guests wished for more variety.
Overall Experience
7.8
Most guests had a positive overall experience, praising the exceptional customer service, clean rooms, and comfortable accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 07:01

Property Description

Luxurious Accommodation
Khemara Sovannphum Hotel in Siem Reap offers 5-star accommodation with air-conditioned rooms featuring modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast balconies with pool views, ensuring a comfortable and enjoyable stay.

Relaxation and Recreation
Guests can unwind at the outdoor swimming pool, work out at the fitness centre, or enjoy a leisurely stroll in the garden. The hotel also features a terrace with city views, providing a perfect spot to relax and rejuvenate during your stay.

Dining and Entertainment
Indulge in delicious meals at the on-site restaurant offering a variety of dining options, or grab a drink at the bar for a refreshing experience. With free WiFi, 24-hour room service, and a children's playground available, Khemara Sovannphum Hotel ensures a memorable and enjoyable stay for all guests.

Book your stay at Khemara Sovannphum Hotel now and experience luxury and comfort in Siem Reap!

Important information:

Please inform Khemara Sovannphum Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 12 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 84 reviews
Cleanliness: 6
Service: 8.3
Location: 8
Room Quality: 8.3
Amenities: 7
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 7.8
A
Andrew • solo_traveller • us
10
2025-07-12 • via Nuitee
A
Andrew • solo_traveller • us
10
2025-07-12 • via Nuitee
A
Andrew • solo_traveller • us
10
2025-07-12 • via Nuitee
D
Danika • young couple • kh
4
Disappointing
2025-05-21 • via Nuitee
G
Girish • young couple • ca
9
Superb
2025-05-15 • via Nuitee
G
Girish • young couple • ca
9
Superb
2025-04-26 • via Nuitee
A
Aleksandra • solo traveller • fr
4
Too expensive for what it is
Pros:

Well, it is not a 5 stars hotel, more like 3 stars.
Strange location, taxi drivers didn’t know where is it.

Generally was clean, but very bad smell in the bathroom.

Breakfast was very poor! Lots of ants running on the bread… disgusting.

It is very overpriced for what it is.

2025-04-18 • via Nuitee
J
James • young couple • kh
7
Good
2025-04-18 • via Nuitee
N
Nguyen • young couple • vn
4
I can’t understand how come a kind of 3* hotel like this could be rated as 5*. Wonder who makes the rating or it’s self
Pros:

It’s considerably clean

Cons:

The deceiving 5* rating, ugly look, poor breakfast,

2025-04-15 • via Nuitee
B
Brock • young couple • us
10
clean, quiet rooms, great food, friendly & helpful staff
Pros:

staff incredible. 5 star treatment !! good breakfast. new fitness center next door. comfy big beds. nice deck. arrange taxis. location 5 minutes to pub street. 3rd time back.

Cons:

100% satisfied.

2025-03-25 • via Nuitee
C
Craig • with friends • us
10
Exceptional
2025-03-16 • via Nuitee
M
Mihajlo • solo traveller • rs
9
Superb
2025-03-11 • via Nuitee
S
Shruthi • group • in
9
It was too good stay, staff were too good
Pros:

Swimming pool

2025-03-10 • via Nuitee
A
Andrew • solo traveller • gb
8
Very pleasant stay - very friendly and helpful staff
Pros:

Very nice secluded hotel - lovely swimming pool

2025-02-19 • via Nuitee
A
Alan • young couple • gb
8
Very good
2025-02-01 • via Nuitee
N
Nam • solo traveller • au
10
Very friendly male staff members. Always clean and safe.
Pros:

I really enjoyed my stay here. As a solo traveler, I felt safe, and welcome. My room was always clean, and stocked with drinking water.

2025-01-25 • via Nuitee
A
Aurora • review category business travellers • gb
10
Exceptional
Pros:

We booked this hotel for New Year and for our honeymoon in Cambodia. We chose this hotel due to its location a little out of town so away from the hustle and bustle of tourists and noise of the city but with just a short walk to the shops restaurants and Facilities. Even before we arrived the communication was fantastic welcoming and friendly. Sadly we arrived later than expected due to a delay with the bus but even arriving late we were still greeted with happy smiling faces that could not do enough for us. This level of customer service continue throughout our stay, every single staff member was helpful, a tentative and service minded. A special mention too;
Laiseang (Absolutely Outstanding!)
Sivinh
Sophea
Daro (Housekeeping manager)
All the staff

The hotel is exceptionally clean, with the rooms decorated to a high standard but still with a Cambodian twist. We initially stayed in 108 which was a huge room with a bath and own vanity area. It had a view over the Royal sports club, under balcony where you could watch the Sunset.
Considering how close to hotel is to the main road the rooms are very quiet, you can enjoy a little piece of nature in the tranquility of the gardens.
Located just a 5-minute walk to the closest local supermarket, with a cultural fresh fruit and vegetable place next door. 15 minute walk into Siem Reap City Center and Pub Street.

Unfortunately one of us had an accident on a jungle offroad motorbike trip resulting in a broken arm and 6 stitches; I didn't want to be anywhere else other than the comfort and safety of this hotel. The staff were extremely accommodating, sympathetic and couldn't do enough to make our stay even better and more comfortable. Even as I lay here underneath the shade of the palm trees in the pool area I think how lucky I am to have experienced the hospitality and genuine empathy from these wonderful people.

We were also lucky enough to meet the owner of the hotel, who was lovely.

Cons:

Absolutely nothing

2025-01-17 • via Nuitee
D
Dalis • family with young children • us
10
Exceptional
Pros:

Great Hotel In Siem Reap

- The staff supper friendly
- Good Breakfast
- Big Room and cleaning
- Reasonable Price
I'm highly recommend this hotel for you to visit in Siem Reap.

2025-01-15 • via Nuitee
K
Katie • young couple • gb
7
It’s good for a short stay
Pros:

Big pool & big room.

Seang was absolutely amazing through out the whole stay! He’s English is excellent he’s so polite and helpful! Thankyou so much for your service!

Cons:

Breakfast was very small and have to select of a menu it’s not a buffet. I’m allergic to egg but everything had egg in it so wasn’t great.
It was very hard to talk to staff members about the food.
Unfortunately when we left we left very upset and angry due to miss communication. We booked a cab to the airport with a member of staff she said 14 dollars ( we asked multiple times to double check the price) and she asked what we wanted for breakfast so it could be ready when we leave. It got to the morning we now have no breakfast and paying 40 dollars for a cab!!!!!!

2025-01-14 • via Nuitee
E
Ema • family with young children • kh
10
Exceptional
Pros:

Excellent Breakfast and Friendly Staff
The front office staff were incredibly welcoming and always asking about our staying. Breakfast including with room was excellent. The room was clean and Cousy. The swimming pool was big and cleaning. I am really loving my stay. I will come back again. Thank you for all staff always helping us during our stay.

2025-01-13 • via Nuitee