Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Inconsistent breakfast quality
Limited parking availability

Categories

Cleanliness
9.52
The cleanliness of the room was mentioned positively with high standards.
Service
10
Staff were described as super friendly and helpful, contributing to a great experience.
Location
10
The location was highlighted as perfect and convenient.
Room Quality
9.72
Rooms were spacious, comfortable, and of high quality, as noted in multiple reviews.
Amenities
9.52
Amenities were deemed good, although specific mentions were sparse.
Value for Money
9.52
Overall satisfaction suggests that the value for money was perceived positively.
Food and Beverage
8.52
Breakfast was noted as unsatisfactory in some instances, affecting the overall rating.
Overall Experience
10
Guests expressed strong feelings of satisfaction and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:02

Property Description

Luxurious French Art Nouveau Design
Promenade Boutique Family Hotel 3* in Burgas offers a unique blend of classic Rococo elegance with modern amenities. The hotel's architecture and decor are inspired by the French Art Nouveau movement, creating a luxurious and intimate atmosphere for guests to enjoy.

State-of-the-Art Amenities
Experience the ultimate comfort at Promenade Boutique Family Hotel with top-notch amenities. The hotel is equipped with modern cleaning technologies to ensure a pristine environment, especially for guests with asthma and allergies. Additionally, guests are treated to a complimentary minibar stocked with a selection of beverages.

Personalized Service and Multilingual Staff
Our dedicated 24-hour front desk staff fluent in Bulgarian, German, and English are always ready to assist guests with any inquiries or recommendations about the area. Whether you're on a vacation, business trip, or weekend getaway, the attentive service at Promenade Boutique Family Hotel ensures a memorable stay.

Book your stay at Promenade Boutique Family Hotel 3* for a luxurious and unforgettable experience in the heart of Burgas.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 1209 reviews
Cleanliness: 9.52
Service: 10
Location: 10
Room Quality: 9.72
Amenities: 9.52
Value for Money: 9.52
Food and Beverage: 8.52
Overall Experience: 10
B
Barry • extended_group • gb
10
Faultless, every we needed
Pros:

Clean, big, comfortable, great location, very helpful staff

2026-09-19 • via Nuitee
A
Anne • solo_traveller • de
10
Pros:

The staff was the friendliest I've ever met in a hotel. They really went out of their way to accommodate us. The room was modern, beautifully. furnished, comfortable, pristine, facing the sea and even equipped with a little balcony. Not to forget the sea-facing bathtub and all the extra cosmetics provided in the bathroom. There were even some free items available in the minibar.

Cons:

While the food in the hotel restaurant was amazing and the location is beautiful, the service did lag a little behind the amazing overall performance of the hotel staff. This would be my only point of criticism. But I would still go back there to try more of their amazing food.

2026-09-15 • via Nuitee
K
Kurum • solo_traveller • de
10
2026-09-14 • via Nuitee
K
Krasimir • solo_traveller • bg
10
Pros:

Топ качество

Cons:

Няма такова нещо

2026-09-11 • via Nuitee
G
Gabriel159 • solo_traveller • sk
9
Pros:

Used in past, great location beach is in fron of it just few steps down an You are at sea

2026-09-07 • via Nuitee
Мери Петрова • solo_traveller • bg
10
Pros:

Посещаваме хотела за пореден път. И пак ще отседнем в него!

2026-09-06 • via Nuitee
E
Emil • couple • bg
10
2026-09-05 • via Nuitee
M
Mariana • solo_traveller • bg
10
2026-09-05 • via Nuitee
E
Emil • couple • bg
10
2026-09-05 • via Nuitee
V
Violeta • couple • no
10
2026-09-05 • via Nuitee
N
Noel • couple • gb
10
It was everything we hoped for and more. Thank you.
Pros:

We really liked the friendliness of the staff from the receptionist Miko, to the concierge team, the dining area people and the cleaning teams. The cleanliness of our room and the hotel more generally was superb. We were pleased that our room was so well appointed. Thank you for a wonderful stay.

Cons:

Nothing, everything was excellent

2026-09-01 • via Nuitee
D
Doris • family_with_children • at
8
Pros:

Die Lage ist sehr gut und ruhig. Man ist sofort beim Strand und auch in der Innenstadt. Fussläufig sind ebenso der Hafen oder die Sandskulpturen zu erreichen.

Cons:

Das Hotel benötigt, meiner Meinung, noch Angebote für die Besichtigung von Sehenswürdigkeiten (z.B. St. Anastasia). Bei der Nachfrage dazu hatten sie keine Angebote bzw. gute Tipps. Das Frühstückpersonal von Montag bis Freitag war nicht unfreundlich, aber ein "Morning" wäre schon ansprechend gewesen. Die Damen haben einfach absolut nichts gesagt. Am Samstag war dann dafür eine nette und freundliche Dame für das Frühstück verantwortlich.
Der Strand war in Ordnung, etwas mehr an Duschen und Toiletten wäre von Vorteil. Leider liegen überall Zigarettenstummel herum, das liegt allerdings an den rauchenden Personen selbst. Man bekommt jederzeit einen Aschenbecher und sollte somit in der Verantwortung der Raucher liegen - ihren Dreck auch wegzuräumen.

2026-09-01 • via Nuitee
D
Dobreva • couple • bg
10
Pros:

Everything was great - the location, furniture, cleanliness, and especially the bed, it was one of the most comfortable in my life.

2026-08-31 • via Nuitee
A
Adam • solo_traveller • pl
10
Pros:

Znakomita lokalizacja blisko plaży. Pokoj dwuosobowy duzy. W pokoju duzo udogodnien takich jak czajnik bezprzewodowy, ekpress do kawy z duża ilością rodzajów kaw szlafroki, ręczniki plażowejl. W budynku znajduje sie tez restauracja z dobrym jedzeniem dla gości hotelu przysluguje rabat 10%.

2026-08-30 • via Nuitee
B
Bartosz • extended_group • pl
9
2026-08-28 • via Nuitee
R
Rea • couple • gr
10
Εξαιρετική
Pros:

Η άνεση η καθαριότητα και η τοποθεσία

2026-08-27 • via Nuitee
T
Teoman • solo_traveller • tr
8
Pros:

Plaja yakın
Oda geniş ve rahat

Cons:

Otoparkta yer olmayabiliyor
Personel sıcak ama çok da yardımsever değil

2026-08-26 • via Nuitee
P
PETKO • solo_traveller • us
10
2026-08-25 • via Nuitee
E
ENRIQUE • couple • es
9
Muy atentos y buen servicio.
Pros:

Bonito edificio bonita, habitación un detalle las atenciones del minibar. Y el descuento en el restaurante pegado al Hotel,

Cons:

La vista al mar era muy limitada, porque los árboles eran muy frondosos. estaría bien una opción de desayuno sencillo, incluida en la habitación.

2026-08-24 • via Nuitee
L
Lyuba • solo_traveller • de
10
Pros:

Die Lage ist einfach genial, unser Studio war geräumig und sehr gut gut ausgestattet. Die Getränke, Kaffee, Wasser und vom Minibar waren ein Kompliment vom Hotel. Das beste ist das Personal - freundlich, diskret und trotzdem präsent, wenn man was braucht.

Cons:

Kurzfristig ist unsere Klimaanlage ausgefallen, die wurde aber innerhalb zwei Stunden in Stand gesetzt.

2026-08-22 • via Nuitee