Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Packed lunches
Non-smoking throughout
Shuttle service (additional charge)
Grocery deliveries
See all facilities

Review Highlights

Pros:
Clean and new facilities
Friendly and helpful staff
Great location
Cons:
Slow meal service
Limited food options
Small or dark rooms

Categories

Cleanliness
9.44
Overall sentiment about cleanliness was positive, with mentions of the hotel being new and very clean.
Service
9.91
Staff were consistently noted as friendly and helpful, enhancing the service experience.
Location
9.45
The location is well-rated for convenience, close to the center and attractions.
Room Quality
8.9
Rooms are described as new, clean, and comfortable, though some mention small size or darkness in some rooms.
Amenities
8.93
Amenities such as the jacuzzi and well-maintained property were appreciated, although some complained about limited food options.
Value for Money
9.39
Guests feel that the price aligns well with the quality of their stay and offerings.
Food and Beverage
7.94
Several guests noted slow meal service and lack of food options in the hotel.
Overall Experience
9.61
The overall experience was frequently described as excellent, with the possibility of returning mentioned by several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:19

Property Description

Charming Boutique Hotel in Bernal
Stylish Accommodation: Enjoy a garden, free parking, and a terrace
Convenient Amenities: 24-hour front desk, airport transfers, and room service
Stay Connected: Free WiFi throughout the property

Experience comfort and convenience at Hotel Boutique Sacramento - book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 118 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 7.94
Overall Experience: 9.61
D
Dulce Maribel • couple • mx
10
2026-03-17 • via Nuitee
I
Irving • solo_traveller • mx
10
2026-02-23 • via Nuitee
M
Morel • couple • mx
8
Pros:

Las instalaciones estan muy bien cuidadas y limpias, quizás una mesa para trabajar una computadora seria ideal

Cons:

Por la madrugada se escucha ruido con eco por e pasillo

2026-01-26 • via Nuitee
J
Jane • solo_traveller • ca
7
Pros:

The terrazza.

Cons:

January is a cold month in Bernal, making the rooms uncomfortable.

2026-01-25 • via Nuitee
B
Blanca Azucena • couple • mx
10
2026-01-19 • via Nuitee
L
Lucia • couple • mx
2
Mala experiencia mucho ruido poco descanso.
Pros:

Ubicación

Cons:

Cuarto oscuro, con humedad, poca luz con las mismas lámparas. No se descansó, se escucha todo el ruido de los locales. Pésima noche. Moscas por todos lados.

2026-01-19 • via Nuitee
A
Alvarez • family_with_children • mx
10
Cumpleaños Sra. Limón
Pros:

Que nos facilitaron todo para nuestra reunión. Inolvidable experiencia. Seguro volveremos acá

2026-01-02 • via Nuitee
I
Isaac Fernando • extended_group • mx
10
2025-12-27 • via Nuitee
T
Tiziano • couple • mx
10
2025-12-23 • via Nuitee
G
Gabriela • couple • mx
9
Buen lugar
Pros:

La tina de hidromasaje

Cons:

Que no tiene calefacción

2025-12-17 • via Nuitee
J
Juan Manuel • couple • cr
10
2025-12-04 • via Nuitee
L
Leticia • extended_group • us
8
2025-12-04 • via Nuitee
B
Brisa Sarai • couple • us
10
Pros:

El hotel es nuevo, muy limpio y lindo tiene todo lo que necesitas y está muy bien ubicado.

Cons:

Nada

2025-11-30 • via Nuitee
T
Tena • couple • mx
10
Pros:

La limpieza, la amabilidad del personal y la ubicación

Cons:

Que no hay venta de alimentos, tienen un área muy grande con mesas que podrían aprovechar para venta de alimentos . 9

2025-11-11 • via Nuitee
A
ARIADNA • couple • mx
10
2025-11-04 • via Nuitee
B
Beatriz • extended_group • mx
8
Pros:

La ubicación es muy buena
El establecimiento es cómodo y agradable

Cons:

Que no salía agua caliente en la regadera supongo todos los huéspedes del hotel nos bañamos al mismo tiempo pues empezó a salir caliente y después ya no.

2025-11-03 • via Nuitee
K
Kristin • couple • us
10
Luxury at a great price point and stellar views from our room
Pros:

We stayed just one night, but from the moment we arrived, we were saying, "We should have stayed two nights!" We loved this hotel. We got a room with a view and WOW the view of the Pena did not disappoint. The room was big, bathroom was big.

We got the room with the jacuzzi and balcony, and it was the perfect way to unwind after climbing the giant rock and walking all over the place.

Location is great. It's less than a 2-minute walk from where the bus drops you from Queretaro, and a 5- to 7-minute walk into the centro/Pena. Right next to a well-appointed convenience store that is open til 11p.m.

The wine in the room was such a nice touch.

Jacuzzi was so relaxing, wi-fi functioned well enough in the room and on the patio. Room was sparkling clean, and the property is beautiful and well maintained.

Front desk staff were friendly and helpful. They were also kind enough to let us stash our bags on our final day after checkout and before the bus left.

Cons:

Such a small issue, but the TV didn't get great reception and kept buffering. But between exploring Bernal and drinking wine on the balcony, and enjoying the peacefulness, we didn't care. If you came to Bernal to watch TV, that's on you lol

2025-10-21 • via Nuitee
J
Jose Angel • family_with_children • mx
9
2025-10-21 • via Nuitee
F
Federico Guillermo • couple • mx
10
2025-10-15 • via Nuitee
A
Arturo
10
Pros:

Comodo

2025-10-12 • via Nuitee