Sofitel Hangzhou Westlake

Hotels
•
Sofitel
8.6 (364 reviews)
333 Westlake Avenue, Shangcheng District , Hangzhou , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Convenient amenities
Cons:
Small pool
Outdated decoration
Breakfast variety

Categories

Cleanliness
8.16
While generally clean, some reviews mentioned issues with the cleanliness standards, including a flat pillow and a smoking odor in the air conditioning.
Service
9.13
Staff received praise for being helpful and accommodating, especially in assisting guests, which indicates a strong service culture.
Location
9.17
The hotel’s proximity to West Lake and various amenities received very high acclaim from multiple reviewers.
Room Quality
8.42
Rooms are generally considered comfortable, though there were mentions of some older decorations.
Amenities
8.15
Amenities like the pool were criticized for being small and lacking windows, impacting guest experience negatively.
Value for Money
8.61
Despite some concerns, many guests felt the value was adequate given the prime location and overall experience.
Food and Beverage
8.46
Breakfast was well-received among several guests, though some complaints were noted regarding the variety.
Overall Experience
8.73
Overall, guests felt satisfied with their stay, balancing the positives against some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:19

Property Description

Captivating Views of West Lake
Sofitel Hangzhou Westlake boasts modern guestrooms with floor-to-ceiling windows offering stunning views of the picturesque West Lake.

Luxurious Amenities
Guests can indulge in the indoor pool, spa center, and dine at the two on-site restaurants offering French and Chinese cuisines. The elegant rooms feature flat-screen TVs, marble bathrooms with rainshowers, and complimentary WiFi.

Convenient Location
Situated just a short walk from Longxiangqiao Subway Station, the hotel is also close to major attractions like Zhejiang Art Museum and Wulin Square. With easy access to transportation, exploring Hangzhou is a breeze.

Ready to experience luxury and convenience at Sofitel Hangzhou Westlake? Book your stay now and immerse yourself in the beauty of West Lake.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please kindly note that the Spa is currently unavailable. In the event of the Club Lounge being closed, reservations including club benefits may be enjoyed at the Lobby Bar on the first floor. Thank you for your understanding.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 288 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location