Sansui Resorts Yamanakako

Hotels
8.6 (247 reviews)
1-31-1 Naka-ku, 506-296, Hirano, Minamitsuru-gun , Yamanakako , jp

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
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Review Highlights

Pros:
Exceptional staff
Beautiful surroundings
Cons:
Inconsistent breakfast temperature
Heavy taxi fares

Categories

Cleanliness
8.36
Rooms were clean, but some shared areas felt worn.
Service
9.13
Exceptional service from staff, who were very professional and friendly.
Location
8.67
Quiet location close to Yamanakako lake with great views.
Room Quality
8.62
Rooms were spotless and comfortable, providing a true sense of relaxation.
Amenities
8.85
Private onsen and play area for toddlers were highly appreciated.
Value for Money
8.01
Pricing did not match the expectations due to condition of some areas.
Food and Beverage
8.46
Breakfast was tasty but some items were lukewarm.
Overall Experience
8.73
A memorable stay overall with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:40

Property Description

Luxurious Accommodation
Enjoy air-conditioned rooms with modern amenities including a flat-screen TV, coffee machine, and private bathroom at Sansui Resorts Yamanakako.

Recreation and Relaxation
Experience a range of activities such as table tennis, tennis, skiing, and cycling, or unwind in the sauna and hot spring bath at the hotel's spa centre.

Convenient Location
Conveniently located near popular attractions including Lake Kawaguchi and Mount Fuji, Sansui Resorts Yamanakako offers a tranquil escape with easy access to nature's wonders.

To book your stay at Sansui Resorts Yamanakako, please visit our website or call us directly.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 247 reviews
Cleanliness: 8.36
Service: 9.13
Location: 8.67
Room Quality: 8.62
Amenities: 8.85
Value for Money: 8.01
Food and Beverage: 8.46
Overall Experience: 8.73
R
Robin • couple • nl
9
2026-06-28 • via Nuitee
V
VIBHAKAR • family_with_children • in
10
2026-06-12 • via Nuitee
M
Marc • couple • de
9
Pros:

Authentic onsen and ryokan

Cons:

Little off the track

2026-06-12 • via Nuitee
M
Marc • couple • de
9
Great stay thank you for hosting
Pros:

Great time at mt fuji.

Cons:

Little bit away from restaurants and stuff. Need car or bus for every step you take

2026-06-11 • via Nuitee
H
Herr Uhlig • couple • de
8
2026-06-10 • via Nuitee
F
Fabiana • solo_traveller • jp
8
2026-06-08 • via Nuitee
G
Gudrun • solo_traveller • is
9
Notalegt sveitahótel
Pros:

Fallegur staður og yndislegt starfsfólk

Cons:

Það má flikka upp á eitt og annað sem er komið til ára sinna

2026-06-05 • via Nuitee
L
Leo • family_with_children • tw
10
Pros:

Friendly staff

Cons:

cleaniss

2026-06-03 • via Nuitee
P
preethi • couple • in
7
2026-06-01 • via Nuitee
A
Anne-Sophie • solo_traveller • fr
9
Pros:

Le onsen privé et gratuit est super. La chambre est très belle. Fauteuil massant gratuit. Le café est gratuit

Cons:

Très déçu pour notre fille car j'avais pris cet hôtel car il y avait une salle de jeu ui n'existe pas.
Le petit déjeuner est moyen. La soupe miso est fade. Les frites sont froides.
La personne qui nous a accueilli est gentille mais un peu bizarre. Cet homme chinois était tout le temps après nous en train de vouloir discuter ( derrière notre porte dès qu'on sortait de notre chambre ou de l'onsen, en train de se faire masser ou manger) un peu lourd, on voulait un peu plus d'intimité. Et pas très efficace. Mes ses deux autres collègues sont super. Présent mais discret.

2026-05-31 • via Nuitee
M
Maya • couple • us
10
Amazing, incredible, and one of the best things we did in Japan! Book it.
Pros:

Breakfast was delicious! The staff was great, helpful, and kind. The onsen (with sauna) was incredibly hot and beautiful and the booking system for it was very clear and made it wonderful and private. We really felt at peace. The area was beyond gorgeous. We biked around the lake, ate amazing food, and it was definitely one of the best things we did in Japan. Also, we loved the robes given, which really made you feel like you weren't at a normal hotel. Alongside the traditional elements, it was just such a treat to stay in such an amazing authentic-feeling place.

Cons:

Honestly, nothing comes to mind. There were some negative reviews about age but that was part of the charm- to stay in a room with tatami mats and traditional walls and decor. Also, you have a Western-style bed, breakfast, TV, and very modern bathroom and shower, so I'm not sure what people were looking for that wasn't already there. We loved every bit of this and had absolutely nothing to complain about.

2026-05-29 • via Nuitee
T
T.N.G. • couple • nl
10
Great place to stay near Mt Fuji!!
Pros:

It is a bit far from the living world but there is a bus stop nearby and you can get to Kawaguchiko in a hour. But I loved that you were surrounded by nature. We saw wild deers and a badger just outside the hotel. Very nice and helpful staff speaking Japanese, English, Filipino, Chinese. All speak English and the owner is a kind person interested in your experiences.

Cons:

It’s a bit far from the living world. But that is really the only downside. If you like seclusion like myself perfect spot.

2026-05-27 • via Nuitee
R
RL • couple • au
7
Lovely quiet location with a unique charm - missing the views promised though
Pros:

• Location: Lovely - it was very quiet and peaceful but still close to everything especially Lake Yamanaka.
• Overall feel: The hotel is small and quiet, and has a nice classic unique charm.
• Room and comfort: The bed and pillows were quite firm but ok. The room was very spacious with the main sleeping area, and a sitting area able to be screened off. The bathroom (shower, toilet, basin) were all separate.
• Facilities: Having access to the private bath/sauna was great - we only wish it was available in the mornings as well. We also enjoyed the convenience of parking and the breakfast (which was included in our booking).
• Staff: The staff, especially the one that greeted us (sorry I cannot recall his name) was so helpful and eager to recommend options to make our stay enjoyable.

Cons:

• No views: We booked a Deluxe Double Room which states on the website "panoramic view over the mountain or Lake Yamanaka" and on Booking.com states to have 'Mountain Views'. This was not the case at all, our view was of the carpark and close-by trees which was a bit disappointing.
• Photo representation: Unfortunately I would say the photos and description on the website give a bit of a different impression than reality. The photos suggest bright and fresh rooms, while our rooms were actually a bit dingy and old-feeling. It's not a problem overall, but first impressions didn't quite match expectations.
• Onsen availability: There are 2 private onsen - one of them is much nicer and natural looking, which we accessed the first night. Unfortunately, on the second night only the other one was available and the sauna was out of order so the experience was a bit less enjoyable. It was also a shame that the onsen were only available in the evening - we would have appreciated to access it in the morning before breakfast as well.
•Accessibility: Lastly, there is no elevator so rooms on the second floor are only accessible by a winding staircase. Not a major issue for us, but was challenging with luggage and wearing slippers (no shoes worn in the hotel). So if there are accessibility requirements, this should be kept in mind. Saying that, the staff offered to assist with taking our bags up to our room when we arrived.

2026-05-27 • via Nuitee
M
Mark • couple • gb
8
Good location and friendly staff.
Pros:

Great location and really friendly staff.

Cons:

No washing machines, and slightly pricey compared to other hotels we have stayed in.

2026-05-26 • via Nuitee
D
DaveMalteser • solo_traveller • mt
9
Amazing location if you like nature, nice staff and good breakfast
Pros:

It has a private Onsen that can be booked and it is surrounded by nature, we even got to see deers right there in the parking lot.

Cons:

We stayed in the Japanese style room, bed was not comfortable, and the indoor shoes provided come in one size, I'm a size 45Eu, this was not comfortable for me at all.

2026-05-26 • via Nuitee
E
Emmanuel • couple • re
6
Une chance que nous n’avions prévu qu’une nuit car pas du tout au niveau de nos attentes
Pros:

La gentillesse du personnel

Cons:

Pas de restauration le soir
Décoration désuète
Onsen vétuste et limite en terme de propreté… bain trop chaud
Mérite une rénovation
Aucune vue lac
Hôtel qui a du avoir son heure de gloire mais qui maintenant plus au niveau

2026-05-24 • via Nuitee
L
Laura • solo_traveller • gb
10
A wonderful stay
Pros:

We absolutely loved our stay at Sansui Resorts Yamanakako. The hotel has an old-fashioned charm that made it feel really cosy and relaxing, and it suited the beautiful area perfectly.

The staff were all lovely, but a special mention has to go to Hou, who was incredibly friendly and gave us so many great recommendations for places to visit and things to do nearby. He really made our stay extra special.

Breakfast each morning was very good with plenty of choice, and the private onsen was honestly incredible — such a peaceful and memorable experience.

If you’re visiting the Yamanakako area and want somewhere charming, welcoming, and relaxing to stay, we would definitely recommend this hotel.

2026-05-21 • via Nuitee
T
Tauqir • solo_traveller • de
9
Peaceful Stay with Spacious Rooms & Great Onsen
Pros:

Friendly and very helpful staff who answered all our questions with kindness. The rooms were spacious, comfortable, and very relaxing. A big plus was the onsen, which made the stay even better. The resort is a little outside but that also makes it very peaceful and quiet. Overall, a great place to stay!

2026-05-19 • via Nuitee
E
Erden • extended_group • kz
10
2026-05-17 • via Nuitee
U
Ulrike • couple • de
9
Toller Aufenthalt in einem sehr schönen und ruhigen Hotel mitten im Wald.
Pros:

Das Hotel liegt etwas außerhalb und ist somit absolut ruhig. Unser Zimmer war groß und sehr schön eingerichtet. Es gab ein hervorragendes Frühstück und die Möglichkeit den hoteleigenen Onsen privat zu nutzen hat uns besonders gut gefallen.

2026-05-13 • via Nuitee