Hotel Casa Quetzaltenango

Hotels
8.4 (87 reviews)
10 avenida 10 avenida 4-15 zona 1 , Quetzaltenango , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Tour desk
Facilities for disabled guests
Non-smoking throughout
Concierge service
Outdoor furniture
Pet bowls
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Spacious rooms
Cons:
Cleanliness issues
Lack of amenities like towels and soap

Categories

Cleanliness
6.98
Reported issues with cleanliness, including spider webs and inadequate room maintenance.
Service
9.15
General praise for friendly service and helpful staff.
Location
9.39
Multiple mentions of ideal location close to central attractions.
Room Quality
7.44
Some rooms reported as small and uncomfortable; others liked the spaciousness.
Amenities
7.97
Mixed feedback on amenities; some were good, but there were complaints about soap and towels.
Value for Money
8.93
Good value mentioned; affordable for the location and services provided.
Food and Beverage
8.48
Limited feedback; breakfast was not tried, but high expectations suggested.
Overall Experience
8.85
Overall positive experiences; guests enjoyed their stays despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:42

Property Description

Convenient Location and Amenities
Located just 300 meters from Quetzaltenango Central Park, Hotel Casa Quetzaltenango offers a tranquil retreat with a garden and free private parking. Enjoy the convenience of a concierge service, tour desk, and complimentary WiFi during your stay.

Comfortable Accommodation
Relax in one of the hotel's well-appointed rooms, equipped with a cozy seating area, flat-screen TV, and a modern bathroom with free toiletries. Rest easy knowing that bed linen and towels are provided for your comfort.

Multilingual Staff and Exceptional Service
With a multilingual reception team fluent in English, Spanish, French, and Italian, assistance is available 24/7 to ensure a seamless stay at Hotel Casa Quetzaltenango.

Book your stay now at Hotel Casa Quetzaltenango for a memorable experience in Quetzaltenango!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 8 years old stay for GTQ 28 per person per night when using an existing bed.
    Children from 9 years old to 11 years old stay for GTQ 55 per person per night when using an existing bed.
    People no matter the age stay for GTQ 80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 87 reviews
Cleanliness: 6.98
Service: 9.15
Location: 9.39
Room Quality: 7.44
Amenities: 7.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 8.85
F
FILOU40 • family_with_children • fr
9
2026-02-12 • via Nuitee
Y
Yassine • family_with_children • fr
8
Cons:

Il faisait froid la porte donne sur l'extérieur et laisse passer énormément d'air

2026-01-30 • via Nuitee
V
Vicente • family_with_children • nl
7
2026-01-30 • via Nuitee
P
Patricia • extended_group • gt
10
Siempre regreso
Pros:

Todo muy bien, muy céntrico, la gente muy amable.

Cons:

Creo que podrían tener un mejor cuidado de las plantas, ya que todas están muriéndose y súper secas sin regar. Las plantas se ven preciosas en cualquier parte, pero da mucha tristeza que las tengan tan descuidada en este lugar.

2026-01-28 • via Nuitee
J
Javier • family_with_children • gt
8
Pros:

La atención de la recepción

2026-01-27 • via Nuitee
K
karen • family_with_children • gt
10
Pros:

Excelente ubicación, servicio, habitación y tiene estacionamiento.

2026-01-26 • via Nuitee
A
Ac • family_with_children • gt
8
2026-01-21 • via Nuitee
L
Ligia • solo_traveller • gt
9
Mi linda estancia en Xela
Pros:

Excelente

Cons:

Las almohadas, creo que deben ser cambiadas ya

2026-01-20 • via Nuitee
C
Christian • family_with_children • gt
10
2026-01-19 • via Nuitee
M
Miriam • extended_group • gt
8
Agradable
Pros:

La ubicacion y el parqueo

Cons:

El sanitario demasiado pequeño e incomodo

2026-01-15 • via Nuitee
O
Ottoniel • couple • pa
6
2026-01-12 • via Nuitee
A
andrea • family_with_children • gt
10
2026-01-10 • via Nuitee
J
Jorge Ivan • solo_traveller • gt
7
2026-01-08 • via Nuitee
A
Alexander • solo_traveller • ca
4
Pros:

very good location, nice employees

Cons:

The shower had absolutely no hot water.

2026-01-07 • via Nuitee
N
Nico • solo_traveller • de
8
Pros:

Super Lage, große Zimmer mit hoher Deckenhöhe, bequeme Betten, sehr freundliches Personal

Cons:

kleines Badezimmer mit lauwarmer Dusche

2026-01-06 • via Nuitee
J
Jennifer • couple • gt
8
2026-01-03 • via Nuitee
F
Franco • family_with_children • gt
5
2025-12-30 • via Nuitee
C
Chew • couple • gt
7
Céntrico y un lugar muy colonial. Relación entre precio y lugar es excelente.
Pros:

Cuartos amplios y camas buenas

Cons:

El acceso a parqueo muy angosto.

2025-12-21 • via Nuitee
S
Sonia Lissette • family_with_children • gt
8
Pros:

Es céntrico y el toque colonial del lugar

Cons:

No habías jabón de manos.

2025-12-20 • via Nuitee
L
Lopez • family_with_children • gt
8
Pros:

Queda muy cerca del parque central

Cons:

El baño era algo pequeño, pero se ahí todo bien

2025-12-18 • via Nuitee