CHILCHILL Hotel Riverside

Hotels
6.8 (158 reviews)
Preah Sisowath Quay , Phnom Penh , kh
ota@chilchill.com

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Non-smoking throughout
Outdoor furniture
Smoke alarms
CCTV outside property
See all facilities

Review Highlights

Pros:
Good location
Close to attractions
Cons:
Dirty rooms
Rude staff
Bad service

Categories

Cleanliness
4.58
Multiple reviews highlight severe cleanliness issues, with mentions of dirt and foul odors.
Service
7.55
Staff are consistently described as rude and inattentive.
Location
10
Good location close to local attractions, as noted positively by multiple reviewers.
Room Quality
5.54
Issues with room conditions such as odors, broken amenities, and cleanliness.
Amenities
6.57
Basic amenities reported to be lacking or not functioning properly.
Value for Money
5.03
Guests feel the experience does not match the cost charged.
Food and Beverage
9.58
No specific feedback on food provided, assumed average for this review.
Overall Experience
5.57
Overall dissatisfaction with multiple negative aspects highlighted across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:04

Property Description

Prime Location
Located in the heart of Phnom Penh's Daun Penh district, CHILCHILL Hotel Riverside is just a stone's throw away from popular attractions such as Vattanac Capital and Riverside Park.

Modern Amenities
Experience comfort and convenience in our well-equipped rooms featuring air conditioning, flat-screen TVs, and private balconies with stunning city or garden views.

Exceptional Service
Our 24-hour front desk staff is dedicated to ensuring a seamless stay for all guests, with complimentary WiFi and impeccable hospitality throughout your visit.

Secure your stay at CHILCHILL Hotel Riverside today and indulge in the perfect blend of luxury and convenience.

Important information:

This property will not accommodate hen, stag or similar parties.
A damage deposit of USD 30 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:

Location

Guest Reviews

6.8
Based on 158 reviews
Cleanliness: 4.58
Service: 7.55
Location: 10
Room Quality: 5.54
Amenities: 6.57
Value for Money: 5.03
Food and Beverage: 9.58
Overall Experience: 5.57
M
Marjorie • family_with_children • kh
3
I WILL NOT COMING BACK AGAIN
Pros:

I DONT LIKE ANYTHING TOO DIRTY

Cons:

TOO DIRTY

2025-08-20 • via Nuitee
• family_with_children • ca
1
Stay away not worth your time or money. More like a 1 star hotel
Pros:

Nothing

Cons:

They will show you the best room they have but still smells like urine
Staff are checked out
No cold water just hot and hot shower
Smells like urine
Mold and dirty
Changed room several times
Sliding door doesn't lock
Can hear everything outside cars roosters people.
Bed sheets are dirty request to have sheets change and they still smell bad
Few of the rooms bed springs were broken in the middle or at the end.
Order the largest rooms and give us the smaller room.
AC is weak. Set it to 18 but temperature stays at 24 all day in the room.
The breaker keeps tripping 4 times a day.
Wifi is super slow.
Tons of other hotels around the area.

2025-08-13 • via Nuitee
• family_with_children • ca
1
Don't stay here. Won't refund or make it right.
Pros:

Nothing

Cons:

Elevator doors didn't close
Sliding door didn't close or sound proof and can hear everything
Ask to change rooms but most smell like moth balls other smell like urine
Bed sheets and cover smells like used mop water
Ac didn't work well
Power keeps turning off
Wifi is super slow
Bed is unclean and develop a rash
No cold water it's either hot or super boiling hot
Staff are checked out on their phones
Refuse to give extra towels
King size Bed has 2 pillows and they are uncomfortable

2025-08-12 • via Nuitee
H
Halim Bin • solo_traveller • my
3
Property was good.. just the staff is super rude
Pros:

The location is excellent not too far from central and not too near with all the busy night life at the riverside

Cons:

The staff is very rude and it was like we disturb their life.. and dare to say you can complaint to my boss if not happy.. i am a regular but after this stay i won’t be back here and give the business to other more appropriative hotel

2025-08-12 • via Nuitee
T
Tadej • couple • si
1
Real experiance from Chilchi hotel deluxe room
Pros:

Its Hard to find anything, cause of my bad experiance But will do my best to write you an honest review. Location is quite close to walking street, only a dollar with tuktuk in one direction.

Cons:

I can't give you an honest review cause of their rules but I never been in a hotel like this, if I would grade them from 1 to 10 it will be 0. They charged Me 20 usd in the end cause of a smal dirt. Be avoid. It is verry bad, more than words can describe

2025-08-11 • via Nuitee
C
Charity • family with young children • kh
10
Exceptional
Pros:

Loved the place big time. Very clean rooms, and beds are so comfortable. Definitely coming back again.

2025-07-28 • via Nuitee
G
Giuliano • family with young children • kh
5
Passable
2025-07-21 • via Nuitee
C
Calvin • young couple • us
5
Good location, too small
Pros:

Location

Cons:

Too small

2025-07-06 • via Nuitee
H
Hamish • young couple • nz
1
Bad
Pros:

Nothing really

Cons:

Rooms had a smell of sewage

2025-06-28 • via Nuitee
F
Faruque • group • bd
10
Exceptional
2025-06-22 • via Nuitee
B
Benjamin • solo traveller • gb
10
Exceptional
2025-06-20 • via Nuitee
H
Halim • review category business travellers • my
5
Passable
2025-06-08 • via Nuitee
J
Jaquez • solo traveller • sx
7
Good
2025-06-04 • via Nuitee
S
Sanit • family with young children • kh
7
Decent
Pros:

Spacious room

Cons:

Ac not cold

2025-06-01 • via Nuitee
N
Nour • young couple • my
6
Pleasant
Pros:

The location is good because it its close to everything and to the night market and to the river

Cons:

The bed is in a horrible conditions that I had to request to change the room, just to discover that the other bed in the new room as well wasn't the best. It is clean but not too clean, I would say check the room the moment you check-in in case of anything.

2025-05-29 • via Nuitee
N
Nicola • young couple • kh
8
Very good
2025-05-24 • via Nuitee
R
Roxanne • with friends • ph
7
Good
2025-05-21 • via Nuitee
M
Marelise • young couple • gb
6
Ok
Pros:

Spacious rooms

Cons:

Overall tired looking.

2025-05-18 • via Nuitee
L
Lorenzo • young couple • it
8
Very good
2025-05-10 • via Nuitee
R
Ra • solo traveller • za
7
Good
2025-04-28 • via Nuitee