Secret Suites

Hotels
9.4 (81 reviews)
35 Sun Street , Lancaster , gb

Facilities

Non-smoking rooms
Luggage storage
Express check-in/check-out
Hot tub/Jacuzzi
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Fire extinguishers
See all facilities

Review Highlights

Pros:
Beautiful amenities
Friendly staff
Cons:
Cleanliness issues
Price concerns

Categories

Cleanliness
8.5
Several mentions of cleanliness, but concerns about dirty floors and condom found in sheets impacted the score.
Service
10
Consistently positive comments about helpful staff and excellent communication.
Location
9.5
Location is described as amazing and excellent across multiple reviews.
Room Quality
9.3
Generally positive feelings about room quality, though some reviews mentioned it could be improved.
Amenities
9.7
Hot tub, stocked fridge, and thoughtful special touches received high praise.
Value for Money
8.8
Some reviews indicated it might not be worth the price, leading to a lower score.
Food and Beverage
9.5
Complimentary drinks and beverages received positive remarks.
Overall Experience
9.9
Most reviews portray a highly satisfying overall experience with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:19

Property Description

Luxurious Accommodation
Indulge in recently renovated units with modern amenities such as hot tubs and private entrances, providing the ultimate comfort during your stay.

Modern Conveniences
Enjoy the convenience of free WiFi, flat-screen TVs, and stylish private bathrooms with walk-in showers and plush bathrobes in every unit at the aparthotel.

Convenient Location
Located just 400 meters from Trough of Bowland, Secret Suites offers easy access to nearby attractions like North Pier and Winter Gardens Conference Centre, making it the ideal choice for your Lancaster getaway.

To experience luxury and convenience at Secret Suites, book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Location

Guest Reviews

9.4
Based on 81 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 9.3
Amenities: 9.7
Value for Money: 8.8
Food and Beverage: 9.5
Overall Experience: 9.9
A
Adam couple gb
10
2026-03-08 via Nuitee
O
Olde couple gb
10
2026-02-13 via Nuitee
R
Rosa solo_traveller gb
9
LOVED it
Pros:

Everything. Such a treat

Cons:

Loud during the night so woke up a few times
Can hear outside of street a lot. Only con
Otherwise amazing

2026-02-11 via Nuitee
J
Jordan couple gb
10
Would definitely go back to this location
Pros:

Property was situated off the street, very quiet patio area was lovely! Very private.

Staff kept in contact via Whatapp which was great, no unnecessary room cleaning, requested only what we needed and was left in the room for when we returned after a day out.

2026-02-08 via Nuitee
I
Irmak solo_traveller gb
10
Amazing loves the place and has easy access
Pros:

This is the best spot I’ve been to in a long time loved it!

Cons:

Nothing

2026-01-25 via Nuitee
J
Juan couple gb
10
Just a random night away. Comms was really good got an email and txt very soon after booking the room itself was amazing
Pros:

Location. Cleanliness, facilities, decor

Cons:

Nothin

2026-01-24 via Nuitee
O
Owen couple gb
9
Pros:

It was very easy to find nice and peaceful place to stay the staff was very friendly and helpful and the room was very cosy

2026-01-21 via Nuitee
M
Mark couple gb
10
2026-01-20 via Nuitee
K
Katie couple gb
10
Absolutely stunning. 100% booking again
Pros:

Absolutely everything. Booked this as a surprise weekend for my partners birthday and we already can’t wait to come back. Everywhere spotless, comfiest bed ever, hot tub easy to use, amazing location and the best and easiest communication I’ve had. The fridge was fully stocked with drinks including beer and prosecco which is such a lovely touch, they also decorated for my partners birthday free of charge. They clearly really care about what they do and definitely go above and beyond. If you’re considering booking to stay here just do it!!!

Cons:

That we couldn’t live there!

2026-01-20 via Nuitee
S
Sky couple gb
3
Pros:

Condom found between bed sheet. Dirty floor in bathroom along with a hair on the sink

2026-01-19 via Nuitee
C
Chelsea couple gb
10
2026-01-19 via Nuitee
V
Vanessa couple gb
3
Definitely not worth the money!
Pros:

It was very clean

Cons:

I asked for a hot tub it was a bath jacuzzi. I paid a lot of money for something you can get in a normal hotel it is wrong- feel I was taken advantage of

2026-01-18 via Nuitee
C
Courtney couple gb
10
The most perfect relaxing stay
Pros:

Stunning room, complementary Prosecco & beers and other beverages. Very clean & good location

Cons:

Nothing

2026-01-09 via Nuitee
D
Daniel couple gb
9
2026-01-04 via Nuitee
F
Fiona couple gb
10
I came for my partners birthday and I was perfect
Pros:

Clean modern and spacious

Cons:

Nothing I didn’t like

2025-12-18 via Nuitee
S
Shah couple gb
10
Will definitely come again
Pros:

I loved the idea of the hot tub

Cons:

The instructions for the hot tub was nice and clear but it said the temperature was already set to the right temp, but it was really hot and didn’t cool down so that could’ve been turned down a bit as it was my first time using a private hot tub so that was a little let down

2025-12-14 via Nuitee
E
Emily couple gb
10
2025-12-06 via Nuitee
K
kershaw couple gb
8
Pros:

Everything was very nice

Cons:

Only the price of the property it self, if it was a little bit cheaper would of been perfect

2025-11-11 via Nuitee
S
Santhosh couple gb
8
2025-11-01 via Nuitee
R
Rio couple gb
10
2025-10-27 via Nuitee