Virunga Hotel

Hotels
8.1 (42 reviews)
RN4 , Ruhengeri , rw

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Inconsistent bed comfort
Ongoing construction noise

Categories

Cleanliness
7.65
Clean hotel according to reviews, but some areas had lighting issues.
Service
8.65
Excellent service from staff, friendly and helpful.
Location
8.65
Great location in the center, making it convenient.
Room Quality
7.65
Beds may have been uncomfortable; hotel feels past its prime.
Amenities
8.15
Good amenities, including pool for kids, but construction ongoing.
Value for Money
8.15
Best hotel for the price in Muanze, highly recommended.
Food and Beverage
8.15
Breakfast had many options but was not up to some expectations.
Overall Experience
7.75
Overall a positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:14

Property Description

Luxurious Amenities
Indulge in the indoor pool and take advantage of the entertainment staff at your service.

Delightful Dining
Savor delicious meals at the on-site restaurant or have a cozy meal in with room service available.

Convenient Facilities
Benefit from free WiFi, a shared kitchen, and a 24-hour front desk for all your needs.

Book your stay at Virunga Hotel today for a memorable getaway with top-notch service and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 42 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 7.75
J
Jean-Luc • couple • be
9
Très satisfait.
Pros:

Accueil et excellent service du personnel.

2026-01-19 • via Nuitee
L
louis • family_with_children • fr
9
2025-12-11 • via Nuitee
M
Mal • extended_group • us
9
worth of staying there
Pros:

location and price

2025-11-02 • via Nuitee
J
Jessica • solo_traveller • rw
9
2025-10-10 • via Nuitee
A
Alan C • solo_traveller • ca
8
Pros:

Staff were excellent, clean hotel. Great location.

Cons:

Breakfast was not as good as I expected with regards to choice.

2025-10-04 • via Nuitee
P
Paul • solo_traveller • rw
6
Good
Pros:

The staff were friendly

Cons:

The bed was uncomfortable

2025-10-02 • via Nuitee
J
jonathannouichi • solo_traveller • be
7
Pros:

Le petit déjeuner
Le wifi
Le matelas

Cons:

Le chantier en cours, la salle de bain d'un autre temps,

2025-09-06 • via Nuitee
M
Maxime • solo_traveller • gb
10
2025-08-16 • via Nuitee
T
Timothy • couple • us
8
Pleasant stay, great staff adn location,
2025-07-25 • via Nuitee
O
Oscar • solo_traveller • cr
7
Okaish
Pros:

Located just at the center of Musanze, makes convenient to walk around town.

Cons:

The hotel feels is past its prime. The current construction happening inside the hotel can become noisy.

2025-07-23 • via Nuitee
H
Hunziker • family_with_children • ch
8
Pros:

Zentrale Lage zum Busbahnhof in Gehdistanz. Grosse Zimmer mit Balkon, ruhig. Freundliches und hilfsbereites Personal. Pool für die Kids war praktisch.

2025-07-21 • via Nuitee
C
Clara Castillo García • solo_traveller • es
9
Genial ..
Pros:

El trato del personal y la atención . Las instalaciones . La situación . Fui andando desde la estación de autobuses y justo en frente hay un restaurante que está genial .

Cons:

Que no hubiera una buena terraza para poder ver la puesta de sol con los Virunga de fondo . No hay un buen sitio en todo el pueblo .

2025-07-15 • via Nuitee
D
Devesh • solo traveller • us
10
The best hotel in Musanze for the price you pay!
Pros:

The best hotel I stayed in Rwanda for the price I paid. The staff is helpful, bed was comfortable, hot shower had enough water pressure, WiFi was good, and the best part is breakfast.. so many options and so delicious! A very highly recommended!

2025-07-05 • via Nuitee
F
Franced • review category business travellers • us
10
Exceptional
Pros:

The food was delicious.
All workers were tremendously friendly and helpful

Cons:

Some areas going to your rooms were dark or lights were not working

2025-06-28 • via Nuitee
P
Petrus • young couple • za
7
Good
2025-05-15 • via Nuitee
Y
Yuri • solo traveller • us
7
Good
2025-05-05 • via Nuitee
H
Hamid • young couple • rw
7
Good
2025-04-21 • via Nuitee
D
Damien • young couple • de
9
Very nice
Pros:

The breakfast was great! Probably the best pancakes I’ve ever eaten - honestly. The beds were comfy and we slept very well. Staff was very accommodating of our checkin and checkout time when going gorilla trekking

Cons:

We struggled a bit to find it - a note on the booking on where to find the entrance would have saved us 15 minutes

2025-01-05 • via Nuitee
A
Aura • review category business travellers • nl
8
Very good
2024-11-24 • via Nuitee
N
Neil • family with young children • ke
7
Good
Pros:

Room ok

Cons:

Breakfast limited

2024-07-25 • via Nuitee