HOTEL REFRAIN

Hotels
8.7 (166 reviews)
Toshima-ku Ikebukuro 2-16-5 , Tokyo , jp

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Soundproof rooms
Hot tub/Jacuzzi
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Clean and well-equipped rooms
Friendly staff
Cons:
WiFi issues
Some staff communication problems
No breakfast option

Categories

Cleanliness
8.84
Room was clean and had everything that you needed.
Service
8.61
Friendly staff at reception, but some reviews noted issues with staff communication.
Location
9.15
Excellent location near major transport links and amenities.
Room Quality
8.6
Rooms were spacious though some mentioned they were slightly small.
Amenities
8.63
Good amenities overall, though WiFi needs improvement.
Value for Money
8.79
Great value for the price, especially given the location.
Food and Beverage
8.14
No breakfast option available.
Overall Experience
8.81
Overall positive experiences, with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 15:30

Property Description

Central Location
- Explore Tokyo conveniently with key parks nearby.

Comfortable Rooms
- Relax in air-conditioned rooms with modern amenities.

Convenient Facilities
- Enjoy a hot tub and 24-hour front desk service.

Experience comfort and convenience at HOTEL REFRAIN in Tokyo. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 166 reviews
Cleanliness: 8.84
Service: 8.61
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.79
Food and Beverage: 8.14
Overall Experience: 8.81
S
SIK YAT couple hk
8
2026-04-23 via Nuitee
G
Grigory solo_traveller ru
9
2026-04-21 via Nuitee
F
François solo_traveller fr
9
Parfait accueil proprete calme etc
Pros:

Tout (sauf le tarif plus eleve ?)

Cons:

Tarif special touristes ?
Chambre libre seulement à 18 h

2026-04-18 via Nuitee
M
Marie couple jp
8
2026-04-18 via Nuitee
S
Shon solo_traveller il
10
2026-04-17 via Nuitee
B
Burak solo_traveller tr
9
In general successful. Great spot to stay.
Pros:

Room design is awesome. Big bathroom.

Cons:

Receptionist should know little bit of english. Other than that she helped so fast and let me to put my luggages till check out. Thanks

Living room is little bit tiny, nearly no space to put and open the luggage.

2026-04-17 via Nuitee
Y
YUYA solo_traveller jp
9
2026-04-13 via Nuitee
C
CHING HSI family_with_children tw
10
Pros:

附近餐廳選擇多,房間隱私規劃合理,價格很理想。

2026-04-06 via Nuitee
Y
Yutong solo_traveller cn
10
2026-04-04 via Nuitee
Y
Yutong solo_traveller cn
10
2026-04-04 via Nuitee
B
Brandon solo_traveller us
4
Pros:

It was fine. Besides the bed being hard as fuck.

Cons:

It was fine, but I didn’t realize it was a love hotel. Bed was hard as sheet rock. Meant for fucking, not for sleeping.

2026-04-02 via Nuitee
野尻 couple jp
8
2026-04-02 via Nuitee
M
Masaharu solo_traveller jp
6
ラブホテルの宿泊もありだと思ったが、宅配便の扱いが、受け側か出し側か忘れたが、片方だけなのがネック。
Pros:

広いし、そこそこ綺麗だった。

Cons:

空調の効きが悪いし、最初冷房が入っていた。

2026-03-30 via Nuitee
Y
YUIKA couple jp
5
2026-03-27 via Nuitee
F
Francesca couple it
9
Hidden gem!
Pros:

This hotel is a hidden gem! Clearly is a love hotel, but who cares? The room was spacious and spotless clean. They provide bathrobes, several towels, bath salts, toothbrush, face cleanser and lotion, etc. They clean the room and change the towels if you ask at the reception. And the best part is the amazing whirlpool bath for a relaxing moment after a day of sightseeing! About the location: Ikebukuro is a great and vibrant neighborhood. The hotel is super close to the C1 exit of the metro station - only be aware that the station is HUGE and it takes time to reach the tracks (at least 10 minutes) and to get familiar with the path. Overall, for us it was the best experience for a reasonable price - but consider that we’re adventurer travelers with a medium/low budget.

Cons:

The ladies at the reception, although super nice and helpful, do not speak English at all. The translator partially helps, but to be honest, communication is not smooth.

2026-03-18 via Nuitee
N
Ngan couple jp
7
2026-02-28 via Nuitee
R
raquel couple es
7
Habitación amplia y cómoda
Pros:

La habitación es muy amplia al igual que el baño . Tiene bañera y ducha y un montón de complementos , un mueble bar con café y agua . En recepción son muy amables y te dan agua y te preguntan cada día si quieres limpiar o no.

Cons:

Al ser un hotel del amor no se puede entrar hasta las 6 y no hay opcion de desayuno. Es caro para el precio que tiene por horas. Me perdieron el pijama tener cuidado de no dejarlo en la cama ,si no en la butaca o colgado.

2026-02-27 via Nuitee
M
Mark couple ca
10
Excellent
Pros:

Close to lots of eating places

Cons:

Mattress was too firm

2026-02-24 via Nuitee
E
Emmanouil solo_traveller gr
9
2026-02-14 via Nuitee
J
Jennings couple us
10
2026-02-13 via Nuitee