HOTEL REFRAIN

Hotels
8.7 (150 reviews)
Toshima-ku Ikebukuro 2-16-5 , Tokyo , jp

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Soundproof rooms
Hot tub/Jacuzzi
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Clean and well-equipped rooms
Friendly staff
Cons:
WiFi issues
Some staff communication problems
No breakfast option

Categories

Cleanliness
8.84
Room was clean and had everything that you needed.
Service
8.61
Friendly staff at reception, but some reviews noted issues with staff communication.
Location
9.15
Excellent location near major transport links and amenities.
Room Quality
8.6
Rooms were spacious though some mentioned they were slightly small.
Amenities
8.63
Good amenities overall, though WiFi needs improvement.
Value for Money
8.79
Great value for the price, especially given the location.
Food and Beverage
8.14
No breakfast option available.
Overall Experience
8.81
Overall positive experiences, with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 15:30

Property Description

Central Location
- Explore Tokyo conveniently with key parks nearby.

Comfortable Rooms
- Relax in air-conditioned rooms with modern amenities.

Convenient Facilities
- Enjoy a hot tub and 24-hour front desk service.

Experience comfort and convenience at HOTEL REFRAIN in Tokyo. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 150 reviews
Cleanliness: 8.84
Service: 8.61
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.79
Food and Beverage: 8.14
Overall Experience: 8.81
N
Ngan • couple • jp
7
2026-02-28 • via Nuitee
R
raquel • couple • es
7
Habitación amplia y cómoda
Pros:

La habitación es muy amplia al igual que el baño . Tiene bañera y ducha y un montón de complementos , un mueble bar con café y agua . En recepción son muy amables y te dan agua y te preguntan cada día si quieres limpiar o no.

Cons:

Al ser un hotel del amor no se puede entrar hasta las 6 y no hay opcion de desayuno. Es caro para el precio que tiene por horas. Me perdieron el pijama tener cuidado de no dejarlo en la cama ,si no en la butaca o colgado.

2026-02-27 • via Nuitee
M
Mark • couple • ca
10
Excellent
Pros:

Close to lots of eating places

Cons:

Mattress was too firm

2026-02-24 • via Nuitee
E
Emmanouil • solo_traveller • gr
9
2026-02-14 • via Nuitee
J
Jennings • couple • us
10
2026-02-13 • via Nuitee
A
Aya • couple • jp
9
Pros:

フロントの接客が素敵だった。
口コミにもありましたが、女性の受付の方がすごく丁寧で親しみやすい感じでした。チェックイン前に予約の確認で電話をしましたが電話口でも素敵な対応でした。
脱衣所、お風呂、お手洗いのとびらそれぞれ鍵がついてます。
ルームサービスはありませんが周辺にコンビニ、ドラスト、飲食店など豊富なので問題ないと思います。

Cons:

VODの調子が悪かった。
VODに映像の乱れがありました。地デジは普通に見れます。クロームキャストなどは搭載されていません。ネトフリはありますがフリーズしたので結局みていません。

2026-02-10 • via Nuitee
L
Leonardo • couple • it
9
2026-01-31 • via Nuitee
Y
Yahweh • couple • hk
7
2026-01-25 • via Nuitee
C
Chen Xuan • solo_traveller • us
8
2026-01-22 • via Nuitee
A
Aicha • solo_traveller • kr
7
Pros:

une dame âgée de la réception était très gentille et serviable

Cons:

on ne peut pas laisser les valises après le checkout

2026-01-20 • via Nuitee
E
elaine • solo_traveller • us
10
It was great
Pros:

It was clean and had everything that you needed.

Cons:

N/A

2026-01-20 • via Nuitee
L
Lemon • solo_traveller • jp
10
2026-01-19 • via Nuitee
S
sarina • extended_group • jp
10
2026-01-19 • via Nuitee
Y
Yumi • extended_group • jp
7
2026-01-19 • via Nuitee
K
Kienan • solo_traveller • au
8
2026-01-19 • via Nuitee
N
NGUYEN • couple • jp
10
2026-01-19 • via Nuitee
H
Hai • couple • jp
7
2026-01-19 • via Nuitee
S
Stefan • couple • jp
8
2026-01-15 • via Nuitee
P
Padmaguha • couple • my
9
It was ok
Pros:

The facilities and how near is it to everything else

Cons:

Communication with the reception staff was very difficult as they can’t speak a word of English. And they didn’t allow us to leave our baggage in the hotel after we have checked out

2026-01-09 • via Nuitee
K
Kwan Yee • couple • hk
8
2026-01-08 • via Nuitee