Hotel Carlota

Hotels
8.5 (392 reviews)
Rio Amazonas 73, Colonia Cuauhtémoc , Mexico City , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Polite and friendly staff
Interesting design
Cons:
Cleanliness issues
Room comfort complaints
Limited amenities in some areas

Categories

Cleanliness
7.96
Some reviews noted issues with cleanliness, such as feeling cold and not very clean.
Service
9.43
Multiple reviews praised the staff as very polite, helpful, and friendly.
Location
9.47
The location was frequently mentioned as excellent and convenient.
Room Quality
7.42
Some comments indicated that the rooms were uncomfortable and had issues with size and amenities.
Amenities
8.45
Amenities were noted as good in some reviews, though a few items seemed lacking.
Value for Money
7.91
Several reviews felt the pricing was high for the offered amenities and comfort.
Food and Beverage
8.46
The presence of snacks and the mention of a restaurant were positives, but there were issues with availability.
Overall Experience
8.93
The experience was generally positive, with compliments on service and location despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:34

Property Description

Convenient Location:
Hotel Carlota is situated just steps away from the famous Paseo de la Reforma Avenue and a short stroll from the bustling Reforma 222 shopping center, making it an ideal choice for travelers looking to explore the heart of the city.

Comfortable Accommodation:
The rooms at Hotel Carlota are equipped with modern amenities such as a flat-screen cable TV, private bathroom, and some even feature a terrace or balcony with pool views, ensuring a comfortable stay for every guest.

Exceptional Services:
Guests can enjoy a 24-hour front desk, on-site shops, and complimentary parking during their stay at Hotel Carlota, providing convenience and peace of mind throughout their visit.

Book your stay at Hotel Carlota now for a memorable experience in the vibrant city!

Important information:

Please note that Payment must be made prior to arrival via a payment link. After booking, guests will be contacted by the property for further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

8.5
Based on 392 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 8.93
M
Mirna • family_with_children • mx
9
Bueno
Pros:

La atención

Cons:

Tv. Mala recepción y solo 4 canales visibles

2026-02-24 • via Nuitee
K
Karla • couple • mx
3
mejorar el staff para cuidar la experiencia
Pros:

Nos hemos quedado varias veces y esta vez las instalaciones estaban muy sucias y descuidadas

Cons:

El personal fue infinitamente grosero!!!

2026-01-31 • via Nuitee
J
Jillian • solo_traveller • us
6
It was OK
Pros:

Excellent location and I felt my room was very clean.

Cons:

Too noisy for me. They play music quite loudly during the day until about 8 o’clock at night so don’t think about a nap there. It’s very open and easy to hear conversations in the center area. The Internet did not work well in the room, but worked in the common areas.

2026-01-27 • via Nuitee
C
Carlos • solo_traveller • mx
8
Pros:

The bed, room and restaurants

Cons:

The noises

2026-01-27 • via Nuitee
M
mehmet Emin • couple • ch
7
2026-01-27 • via Nuitee
E
Elynor • couple • mx
10
Pros:

Excelente

2026-01-24 • via Nuitee
S
Simonetta • family_with_children • mx
9
Excelente ubicación en hotel conceptualizado
Pros:

La ubicación es excelente. Esta cerca de muchos restaurantes y centro comercial. Muy céntrica.

Cons:

Tuve algunos problemitas en la habitación que resolvieron rápido. La comida del restaurante no me encanto pero hay opciones cerca.

2026-01-19 • via Nuitee
F
FRANCISCO JAVIER • solo_traveller • mx
10
comoda
Pros:

decoracion

2026-01-19 • via Nuitee
C
Carin • couple • gt
3
Feo
Pros:

La ubicación

Cons:

Instalaciones rústicas y deterioradas, habitaciones súper pequeñas no hay servicios restaurante y todo está como sucio y abandonado.

2026-01-19 • via Nuitee
I
Inês • couple • pt
7
Quarto cumpriu com as expetativas em relação à qualidade-preço
Pros:

Localização, muito perto de transportes e de restaurantes. Cama confortável. O quarto tinha de oferta umas amostras de doces mexicanos, muito gentil.

Cons:

Ficámos num quarto do rés-do-chão e logo de manhã cedo ouvia-se bastante movimento no pátio do hotel. O quarto não tem isolamento sonoro suficiente. O pátio e a piscina não têm cobertura e quando chove o chão fica molhado, logo de manhã estavam funcionários a limpar a água em excesso. A comunicação com os funcionários em inglês não era a melhor, dando preferência por espanhol.

2026-01-19 • via Nuitee
J
JOSE • solo_traveller • mx
10
Muy buena
2026-01-19 • via Nuitee
J
Jonathan • solo_traveller • mx
9
2026-01-19 • via Nuitee
P
PAULA ANDREA • family_with_children • co
7
Pros:

la ubicación es perfecta¡¡¡ el hotel es lindo y la gente muy amable

Cons:

pero si es un poco ruidoso ,como que no tienes mucha privacidad

y el agua de la ducha es muy poquita, pero en general la estancia estuvo bien muchas gracias

2026-01-19 • via Nuitee
G
Galveston • couple • us
2
To be honest is way to much the price , I will value this hotel for 35 dlrs no more, smells like cement, horrible place
Pros:

Nothing

Cons:

The room is horrible, bed is to low, is a cement floor, room is horrible

2026-01-18 • via Nuitee
I
Iassiel Navih • couple • mx
10
2026-01-09 • via Nuitee
A
Alejandro • family_with_children • mx
9
Pros:

La Alberca de agua arriba de 35 grados

Cons:

A veces cuesta el triple y es demasiado
Esta vez lo conseguí con descuento

2026-01-09 • via Nuitee
C
Carlos • couple • mx
8
2026-01-08 • via Nuitee
A
Alzbeta • couple • sk
10
2026-01-06 • via Nuitee
D
Dani • couple • mx
5
too noisy to rest
Pros:

the place and great staff

Cons:

i't noisy, no isolation between rooms, you could hear everything. the smallest noise was looooud

2026-01-06 • via Nuitee
L
Lamadrid • family_with_children • mx
9
Pros:

La atención

Cons:

Que el restaurante estaba cerrado

2026-01-05 • via Nuitee