Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness of rooms
Cons:
Poor bathroom facilities
Limited heating
Inaccurate booking information

Categories

Cleanliness
7.6
Several reviews mention immaculate rooms but also criticize some bathrooms.
Service
8.6
Owners are described as warm and polite, with positive mentions of hospitality.
Location
8.6
Central location near attractions is frequently praised.
Room Quality
7.1
Some rooms were criticized for size and bathroom facilities, with limited heating.
Amenities
8.1
Basic amenities like WiFi are functional, but some lacked sufficient hot water.
Value for Money
8.1
Good value for location, but concerns expressed about overall quality.
Food and Beverage
8.1
Complimentary beverages were appreciated, though limited options noted.
Overall Experience
8.6
Overall positive sentiments about stay, with minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:05

Property Description

Central Location near Accademia Museum and Train Station

Comfortable and Well-Equipped Rooms
Experience compact and clean rooms at Souvenir Maya, each equipped with a wash basin, LCD TV, fridge, and fan. Choose from a variety of room types, including en suite rooms, those with shared bathrooms, and unique rooms with a shower cabin and tea/coffee maker.

Historic Building with Modern Amenities
Situated on the 3rd and 4th floors of a historic building, Souvenir Maya seamlessly blends old-world charm with modern comforts. Enjoy easy access to the Fortezza da Basso Congress Centre just a short walk away.

Book your stay at Souvenir Maya now and immerse yourself in the beauty of Florence!

Important information:

A surcharge of EUR 50 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 662 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.6
E
Espinoza • solo_traveller • fr
9
Pros:

Great place price-quality wise. Clean and quiet.

2026-11-13 • via Nuitee
T
Tatyana • solo_traveller • kz
5
Pros:

Расположение

Cons:

Шум, который слышно в номере с коридора, особенно открывание и закрывание входной двери, запах канализации в номере

2026-11-12 • via Nuitee
D
Dazza • solo_traveller • au
9
2026-11-10 • via Nuitee
S
Sorin Virgil • solo_traveller • ro
10
2026-11-09 • via Nuitee
J
Jean-Claude • couple • fr
9
À refaire
Pros:

L’extrême gentillesse de l’hôte, la décoration cosy et familiale, l’emplacement, proche de la gare et très proche du centre

Cons:

Le 3eme étage après des heures de visite. Mais c’est un défaut marginal

2026-11-06 • via Nuitee
I
Idoya • solo_traveller • es
10
Pros:

La ubicación es perfecta, entre la estación de tren y donde están todos los monumentos históricos. Quiero destacar la amabilidad del propietario que me cambio a otra habitación con un colchón más duro ya que tengo la espalda mal. Si vuelvo a Florencia sin duda me alojaré de nuevo aquí.

2026-11-04 • via Nuitee
A
asya • couple • it
10
2026-11-03 • via Nuitee
C
choong • solo_traveller • ie
10
2026-10-30 • via Nuitee
N
Niel • couple • fr
9
Pros:

Un logement agréable et bien situé, à quelques minutes du centre tout en étant en dehors de la zone purement touristique, et calme.
Entièrement conforme à la description (ce qui signifie toilettes sur le palier même si la douche est dans la chambre attention).
Le propriétaire était très sympathique, accueillant et arrangeant.

Cons:

Le léger manque de confort des toilettes sur le palier, et de la douche au milieu de la chambre, mais cela semble malheureusement fréquent pour ce prix à Florence. Le hall d'immeuble sentait assez fort les égouts, mais l'odeur n'allait pas jusqu'aux chambres.

2026-10-29 • via Nuitee
W
Walid • couple • ma
2
Poor
Pros:

Location only

Cons:

No elevator, the stairs dirty and have a very bad smell

2026-10-28 • via Nuitee
K
Köktürk • solo_traveller • tr
9
Pros:

People were nice...location was great...the view of the room was great

Cons:

I wish I was allowed to use the elevator when I first arrived...and I never paid for my luggage to be kept in the hotel until my flight after checkout before...that wasnt even kept in a room...it was accessible to everyone...so I didn't understand why I paid 27 Euros for that..

2026-10-25 • via Nuitee
I
Islamov • solo_traveller • pl
10
Pros:

Soggiorno fantastico e ospitalità eccezionale!
Mi è piaciuto tutto di questo appartamento: la struttura è bellissima, pulita e confortevole. Purtroppo, mi sono ammalato durante la vacanza, ma il personale è stato straordinario. Mi hanno aiutato tantissimo in quel momento difficile, dimostrando una cura e una gentilezza uniche. Sono davvero molto grato per tutto il loro supporto. Consigliatissimo! Torneremo sicuramente!

2026-10-25 • via Nuitee
P
Piotr • solo_traveller • pl
9
Uroczo.
Pros:

Klimat wnętrz, spokojnie, lokalizacja super.

Cons:

Brak klimatyzacji w pokoju, tylko wentylator który nie dawał rady

2026-10-24 • via Nuitee
R
Rukiye • solo_traveller • me
10
Maya souveniri tercih ettigim icin cok memnunum, bir daha gelirsem yine kalirim
Pros:

Merkezi konumda olmasi, inanilmaz temiz ve konforlu olmasi bu fiyata iyi ki dedirtti

Cons:

Asansor yok ve bagajlar konusunda kimse yardimci olmuyor 25 kg’i 3 kati tek basima cikarmak zorunda kaldim

2026-10-24 • via Nuitee
T
Thomas • solo_traveller • de
5
Cons:

Walls very thin, especially towards the shared bathroom. could hear another guest puking from too much alcohol in the middle of the night for 1,5 hours at 3:00am in the morning..

2026-10-23 • via Nuitee
C
Charles • solo_traveller • us
6
2026-10-23 • via Nuitee
C
Carlo • couple • de
3
Shared toilets and uncomfortable rooms. But the owners are friendly.
Pros:

Close to the historical center. After our request to get a room with a toilet, we got a room with at least a shower (but still no WC).

Cons:

If one doesn’t read the fine print, it is not guaranteed that one gets a room with a WC. The toilets are normally shared among several rooms. The rooms look like an abandoned place and smell of chemical deodorant, but this is my very personal opinion. Electrical and fire protection seem a second thought.

2026-10-22 • via Nuitee
S
Sondermann • solo_traveller • de
10
Trotz der großen Stadt und der vielen Touristen fühlt man sich in der Casa Maya unglaublich wohl
Pros:

Ausstattung, Lage, Personal

2026-10-22 • via Nuitee
S
Sophia • solo_traveller • fr
3
Pros:

Proximité du centre
Le calme la nuit

Cons:

Accueil dans immeuble au 3 étage sans ascenseur.
Hébergement dans un autre immeuble au 3 étage sans ascenseur.
Manque à certains endroits la rambarde pour éventuellement s'aider à monter l'escalier.
Dans le hall d'entrée, un vieux distributeur de café qui date d'au moins 30 ans et qui ne devait pas fonctionner.
Problème de branchement des prises. Je n'avais pas pris d'adaptateur pensant que c'était les mêmes prises qu'en France.
Dans la salle de bains, le bac de douche est à 20 cm de hauteur du sol et pas de barre d'appui pour s'aider.
L'abattant du WC ne tenait en position remontée.....je m'arrangerai là

2026-10-22 • via Nuitee
R
Régine • couple • fr
9
Un lieu hors du temps
Pros:

J' ai beaucoup aimé l ambiance qui se dégage, la quiétude des lieux. Mise à disposition de boissons très appréciable. Très bien situé, proche du centre ville.

Cons:

Dommage qu'il n'y ait pas d' ascenseur, il vaut mieux être en forme

2026-10-21 • via Nuitee