PhaiLin Hotel

Hotels
9 (389 reviews)
Oupalathxiengkong Road , Luang Prabang , LA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Cons:
Inconvenient socket placements
Bathroom issues

Categories

Cleanliness
8.39
Some reviews mention cleanliness positively, although there were mentions of a broken shower and a need for bathroom attention.
Service
9.86
Several reviews highlight exceptional service, particularly singling out staff helpfulness and attentiveness.
Location
9.4
Many guests appreciate the convenient location close to city center and restaurants.
Room Quality
8.85
Rooms are generally described as spacious and comfortable, although some noted smaller bathrooms.
Amenities
8.38
Amenities received mixed feedback; while generally acceptable, some were noted as lacking.
Value for Money
9.34
Many guests felt they received good value based on their experiences.
Food and Beverage
8.39
Breakfast comments were mixed; some enjoyed it while others found it lacking.
Overall Experience
9.36
Overall, guests expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:45

Property Description

Convenient Location
Strategically located near popular attractions like Mount Phousy and Night Market.

Modern Amenities
Enjoy air-conditioned rooms with a flat-screen TV, safety deposit box, and private bathroom.

Exceptional Service
Benefit from a 24-hour front desk, concierge service, and tour desk for a seamless stay.

Book your stay at PhaiLin Hotel for a memorable experience in Luang Prabang!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 389 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
R
Robert • couple • us
8
Pros:

Very large rooms and AC worked very well!

Cons:

Not great hot water

2026-10-18 • via Nuitee
E
Eva • couple • fr
10
Pros:

Hôtel calme bien situé et personnel adorable
Petit déjeuner très bon

2026-10-12 • via Nuitee
P
Paul • couple • fr
9
Pros:

Emplacement génial, personnel adorable mais le seul bémols, ce sont les couettes trop petites

2026-10-10 • via Nuitee
M
Myat Thazin • solo_traveller • qa
9
Pros:

Great stay! The hotel is clean, comfortable, and conveniently located close to many attractions. Highly recommended!

2026-08-28 • via Nuitee
M
Myat Thazin • solo_traveller • qa
8
2026-08-22 • via Nuitee
H
Htike Shan • solo_traveller • th
10
2026-08-19 • via Nuitee
M
Myriam • solo_traveller • nl
6
Ruime kamers, niet duur en prima locatie. Maar ook sleets, niet echt schoon en niet gezellig.
Pros:

Prima locatie, op loopafstand van het centrum en activiteiten. Ruime kamers.

Cons:

Het was niet heel erg schoon. Hygiëne kon beter. Hotel is wat sleets en rommelig. Er zou ook wel wat aan de inrichting gedaan mogen worden om het wat gezelliger en uitnodigender te maken.
Ontbijt was zeer beperkt. (Deel van) het personeel was niet erg toeschietelijk en gastvrij (de heer achter de balie was wel vriendelijk!) Wij hadden het gevoel dat het ze niet echt op gasten zaten te wachten en dat alles teveel was.
Engels werd beperkt gesproken.

2026-08-05 • via Nuitee
S
Shemer Emoldwayne • couple • ph
8
Will book again in the future
Pros:

Value for money

2026-08-02 • via Nuitee
J
Julien • solo_traveller • fr
5
2026-07-19 • via Nuitee
D
Daan • couple • nl
8
Prima
Pros:

Goede airco

Cons:

Personeel

2026-07-04 • via Nuitee
C
claudia maria • solo_traveller • br
10
Pros:

Tudo foi muito bom

2026-05-31 • via Nuitee
N
Nikita • couple • it
10
Pros:

A wonderful place! A spacious, clean room with everything you need for a comfortable stay. The hotel manager is wonderful – he was always ready to help with any questions. The breakfast selection was excellent, and a special thank you for being able to grab coffee or tea whenever you wanted! This might be a small thing for some, but for us, it showed how carefully the hotel is managed! The location is also superb – it's literally in the city center, and you can walk anywhere in 15 minutes at most. I recommend it to everyone!

Cons:

I have absolutely nothing bad to say. For us, this hotel was an 11/10.

2026-05-24 • via Nuitee
M
Macy • couple • gb
10
2026-05-05 • via Nuitee
H
HAZUKI • extended_group • jp
10
2026-05-05 • via Nuitee
E
Erik • couple • de
7
2026-05-04 • via Nuitee
שמעון • couple • il
10
2026-04-12 • via Nuitee
K
Kaiga • extended_group • jp
9
分かりやすい場所でお得感あるホテルです。
Pros:

分かりやすい便利な場所にあり、安価です。
朝食も美味しい。
スタッフが爽やかで親切でした。

Cons:

don't disturb のドアハンガーサインをしていたのに、清掃係の人が私達の部屋の扉を開けて、しかもすみませんもなく、2人の清掃係がゲラゲラ笑っていた。

2026-03-19 • via Nuitee
J
Janet • extended_group • gb
7
Comfortable enough and the receptionist was very helpful.
Pros:

Spacious room with plenty of storage

Cons:

The aircon was extremely noisy… couldn’t sleep with it on. Bathroom quite dated.

2026-03-17 • via Nuitee
M
Martina • couple • it
5
2026-02-28 • via Nuitee
V
vilaphone (vila) • solo_traveller • ca
4
Pros:

Room was clean. Location was good. Walking distance to restaurants n night market

Cons:

The owner was abit greedy. They have overbooked the hotel for the room I paid for. Instead of upgrading the room to make up for their mistake, they decided to downgrade my room. Take me to a different hotel. More like a hostel place and tried to. Charge me for the same price. I was very unset, I had to contact booking.com to assist me with this situation. After that they correct it by giving me half price for that first night. It was a night mare what they had put me through. When I arrive at the hotel. I was not able to enter my room. The key did not work. There were no one in front desk. Light was completely off. I was stuck in dark without a room until after midnight. I had to struggle with the door for over an hour to get that door open. It was just bad management. After that I told them that I was not able to get into my room until after midnight and there were no one to help me. They still charge me half price. I don't recommend this hotel at all.

2026-02-27 • via Nuitee