Hotel Astoria

Hotels
7.9 (1704 reviews)
Pilatusstrasse 29 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Great breakfast
Spacious rooms
Cons:
Noise from neighboring rooms
Cleanliness concerns
Claustrophobic room feel

Categories

Cleanliness
7.43
Some reviews highlighted cleanliness issues, such as old shoes and socks under the bed.
Service
8.4
Most reviews praised the friendly and helpful staff, contributing positively to the service experience.
Location
8.44
Many reviews mentioned the hotel being centrally located and convenient for accessing local attractions.
Room Quality
6.89
Mixed sentiments; rooms were spacious but some were noted as claustrophobic with poor sound isolation.
Amenities
7.92
Amenities like the rooftop bar and breakfast options received positive feedback.
Value for Money
7.88
Despite minor complaints, many guests felt the value, especially with breakfast included, was good.
Food and Beverage
8.43
Breakfast received positive remarks for variety and quality.
Overall Experience
7.8
Overall, the experience reflected a good stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:41

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 55 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 1704 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.8
R
Roeland • couple • nl
7
Uitstekende locatie goed bereikbaar
Pros:

Perfecte locatie dicht bij de historische stad en bruggen.

Cons:

De accommodatie was prima maar de restaurants best prijzig, zitten aan het hotel vast.

2026-05-09 • via Nuitee
M
Mohammed • couple • sa
4
Loud
Pros:

The location

Cons:

The loud music it is impossible to sleep.

2026-05-09 • via Nuitee
H
Habib • couple • lb
7
Pros:

L’emplacement

Cons:

Le nettoyage des chambres

2026-05-09 • via Nuitee
H
Hüseyin • extended_group • tr
8
Cons:

Akşamları yemek kokusu var katlarda

2026-05-09 • via Nuitee
K
Khamba • solo_traveller • bd
8
Nice hotel, great location
Pros:

Sizeable room. Great location. Breakfast was decent. Room had a working a/c.

Cons:

They can add a few non-pork meat items to the breakfast menu. Chicken at the very least.

2026-05-08 • via Nuitee
E
Emrah • solo_traveller • tr
9
2026-05-08 • via Nuitee
L
Luiz Fernando • family_with_children • br
7
Hotel com excelente localização mas cama não confortável e travesseiros tbrm. Limpeza a desejar. Café da manhã bom .
Pros:

Localização

Cons:

Cama e limpeza

2026-05-07 • via Nuitee
L
Leni • couple • ch
10
Vielen herzlichen Dank alles war allerbestens
2026-05-07 • via Nuitee
C
Clare • couple • gb
6
Nice hotel but very noisy at the weekend
Pros:

The location was great, 10minute walk from the bus, train stations and piers and multiple restaurant choices.

Cons:

We were there on a Friday and Saturday and despite changing rooms after night one because the rooftop music kept us awake until 3.30am, the second ‘quiet’ room also had loud music playing until 1.30am. At £280 a night - I was very disappointed.

2026-05-06 • via Nuitee
A
ATHANASIOS • couple • gr
7
Pros:

Η ΤΟΠΟΘΕΣΙΑ ΚΑΙ ΤΟ ΠΡΟΣΩΠΙΚΟ

Cons:

ΑΠΑΡΑΔΕΚΤΟ,ΔΕΝ ΥΠΗΡΧΕ ΣΧΕΔΟΝ ΚΑΘΟΛΟΥ ΘΕΜΑΝΣΗ ΕΝΩ ΕΞΩ ΕΙΧΕ ΠΑΓΩΝΙΑ.

2026-05-06 • via Nuitee
M
michael • solo_traveller • gb
9
Near to the station, very clean hotel and the beds are very comfortable
Pros:

It was nicely situated in the town easy to get To from the station

Cons:

The property was very clean

2026-05-05 • via Nuitee
T
Tzvetanka • extended_group • fr
9
Pros:

Emplacement top. Hôtel très chic.

Cons:

La fête toute la nuit sur le roof top. Machine à café qui ne fonctionne pas dans la chambre.

2026-05-04 • via Nuitee
P
Pedro • extended_group • pt
6
Adequado para uma estadia curta
Pros:

Tamanho do quarto

Cons:

Pequeno almoço pouco variado

2026-05-04 • via Nuitee
T
Thalita • extended_group • br
10
Excelente custo benefício
Pros:

A comodacao é muito ampla e com móveis modernos. Fiquei num quarto com bastante janelas e isso trouxe ainda mais luminosidade ao quarto, além da vista

Cons:

A banheira é um pouco perigosa para entrar e sair

2026-05-04 • via Nuitee
S
Stephan • extended_group • ch
9
Très bien
Pros:

L’emplacement, le style moderne des chambres,

Cons:

La télévision devrait être câblée, mais la moitié des chaînes ne fonctionnait pas, donc les chaînes suisse. Revoir le sèche cheveux

2026-05-04 • via Nuitee
N
NADIR MUSTAFA • family_with_children • tr
9
Pros:

Perfect location and staf.

2026-05-04 • via Nuitee
M
Marcel • solo_traveller • ch
9
2026-05-04 • via Nuitee
R
Rishikesh Sharan • family_with_children • in
10
Comfortable stay with family
Pros:

Good staff. Comfortable rooms. Breakfast was okish, but travelling across Swiss I realised that breakfast is disappointment at every hotel, so relatively better than others. If you are vegan or vegetarian then you have limited choice.

2026-05-04 • via Nuitee
J
Juan Pedro • solo_traveller • uy
8
Pros:

La ubicacion

Cons:

Acceso complicado y local fiestas en altura

2026-05-04 • via Nuitee
J
JEAN-MARIE • extended_group • fr
7
good
Pros:

breakfast average

2026-05-04 • via Nuitee