Hotel Astoria

La gestion du nettoyage des chambres : notre chambre n'était prête à 15h et pas nettoyée le premier jour. Cela a été bien géré après notre réclamation.

Wir hatten ein Deluxe Zimmer. Okay die Regendusche ist nicht beim Standardzimmer aber das Zimmer hatte nur Bett, kleiner Schreibtisch, 1 Stuhl und ein offenes Regal als Schrank mit Safe und kleiner Kühlschrank. Keinen grossen Spiegel und auch keinen zusätzlichen Sessel. Das Zimmer war im hinteren Bereich, sodass ab 7 Uhr der Lieferverkehr hier erfolgte und auch die Mülltonnen auf dieser Seite geleert wurden.

Siłownia to jakiś żart! Malutka klitka, brak miejsca, brak sprzętu do ćwiczeń, brak klimatyzacji

Limpeza muito ruim. Ordem depósito na chegada além da estadia já paga. Não me senti em casa. Alguns funcionários não fazem questão de ser simpáticos. Fui tomar banho de banheira e ao olhar pra cima vi a antiga saída de água cheia de limo, suporte do sabonete e azulejos perto do chuveiro cheios de limo e o banheiro do café da manhã sujo. Não repuseram sabonetes nem cremes numa das diárias. Não deram o cartão de cidadão na recepção quando cheguei mesmo eu pedindo no booking. E o que mais achei absurdo, mesmo pagando integralmente a estadia pelo booking, quando você chega pedem um depósito de 300 Francos suíços no cartão de crédito, então vá preparado! Não sei o booking permite isso.

Keine Kühlschrank, komische Klimaanlage, höhere Preis, dass kein Viersternehotel Maximum, zwei Sterne.

Le personnel trop brut

Petit déjeuner trop cher 30 CHF

Nothing

Une salle de remise en forme!!!! On se moque de qui!. Petit déjeuner dans une salle ou il manque de la luminosité naturelle. Nettoyage des chambres aux aurores... impossible de dormir et si on peut appeler cela du nettoyage!

they didn't refill the coffee capsules in the room regularly

I then overheard the inspection team leader mentioning that the telephones in the rooms were not working, seemingly suggesting that my family had caused the problem. In reality, the phones had never worked from the moment we checked in. Since they were unusable, I had been visiting the reception desk in person whenever I needed assistance. I chose not to complain about this during my stay, and that was my mistake. My advice to future guests is to report every issue immediately and ensure it is documented.
On my final day, I asked if I could leave my car in the hotel parking lot until the afternoon. The parking area was almost empty, yet the hotel refused, saying parking was not permitted beyond 1:00 p.m., despite the amount I had spent during my stay.
In total, I paid approximately CHF 6,500 for three rooms for one week. This is comparable to the rates of many luxury five-star hotels that offer spacious rooms, excellent dining, and exceptional service. Unfortunately, this hotel did not deliver a comparable experience. Even when I specifically requested that my room not be cleaned at a certain time, I returned to find housekeeping inside anyway, apparently more concerned with completing their checklist than respecting guest preferences.
Overall, the service had a negative impact on what should have been an enjoyable holiday. If you are traveling with children, I recommend thinking very carefully before booking. If you are on your honeymoon, I would not recommend this hotel at all. Solo travelers who spend most of their time outside the hotel may have a better experience.
The hotel's culture seems focused on identifying opportunities to impose additional charges rather than providing a welcoming and customer-focused experience. I also noticed that management has been responding to negative reviews with the same generic message for several years, apologizing for not meeting expectations. I encourage the management to benchmark themselves against leading hotels.