Hotel Astoria

Hotels
7.9 (1669 reviews)
Pilatusstrasse 29 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Great breakfast
Spacious rooms
Cons:
Noise from neighboring rooms
Cleanliness concerns
Claustrophobic room feel

Categories

Cleanliness
7.43
Some reviews highlighted cleanliness issues, such as old shoes and socks under the bed.
Service
8.4
Most reviews praised the friendly and helpful staff, contributing positively to the service experience.
Location
8.44
Many reviews mentioned the hotel being centrally located and convenient for accessing local attractions.
Room Quality
6.89
Mixed sentiments; rooms were spacious but some were noted as claustrophobic with poor sound isolation.
Amenities
7.92
Amenities like the rooftop bar and breakfast options received positive feedback.
Value for Money
7.88
Despite minor complaints, many guests felt the value, especially with breakfast included, was good.
Food and Beverage
8.43
Breakfast received positive remarks for variety and quality.
Overall Experience
7.8
Overall, the experience reflected a good stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:41

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 55 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 1669 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.8
S
Susie • couple • ch
7
2026-03-14 • via Nuitee
H
Hunger • family_with_children • ch
8
2026-03-14 • via Nuitee
L
Lena • family_with_children • de
6
Es war nett, würden aber nicht nochmal hier schlafen.
Pros:

Die Lage des Hotels ist wirklich gut. Nah am Bahnhof, Supermarkt, guten Restaurants und der Altstadt.

Cons:

Unser Zimmer für drei Personen hatte keine Badezimmertür und es wurde nachts sehr warm im Zimmer, trotz offenem Fenster.

2026-03-14 • via Nuitee
M
mihai • extended_group • ro
7
Pros:

The room was very nice but not so big. Excellent bed. OK breakfast but nothing special. A little bit noisy On Saturday evening.

Cons:

I've made a reservation for one person one double room but I tried to change it until the arrival but it was imposible.
When I've check0-in they charged me 100fr extra per night per extra person even if on the site the price was the same. I tried to explain them that we should pay just for the extra breakfast and local taxes but it iwas useless....

2026-03-13 • via Nuitee
N
Nasir • extended_group • se
1
2026-03-12 • via Nuitee
S
Simon • family_with_children • ch
5
2026-03-10 • via Nuitee
P
Pleskonjic • family_with_children • rs
10
Pros:

Veoma dobar hotel, sjajna pozicija 5 minuta od železničke i autobuske stanice i 10 min do centra starog grada. Osoblje veoma ljubazo.

2026-03-09 • via Nuitee
T
Tarun • family_with_children • dk
8
2026-03-08 • via Nuitee
F
Franziska • family_with_children • de
8
2026-03-08 • via Nuitee
V
Valérie • extended_group • ch
7
Nuit courte
Pros:

L’emplacement au centre ville, le choix du petit-déjeuner

Cons:

Le bruit du bar (musique, conversations et cris) sur le rooftop jusqu’à 1h45 qui nous a empêché de dormir tout le début de la nuit.

2026-03-05 • via Nuitee
D
Deniz • couple • ch
8
2026-03-01 • via Nuitee
G
gabrielle • couple • gb
10
2026-02-28 • via Nuitee
R
Renan • family_with_children • br
9
Pros:

Faltou um frigobar no quarto. Beber água quente em um hotel com esse preço não foi legal.

2026-02-27 • via Nuitee
T
Ting Hsuan • extended_group • gb
10
Great
Pros:

It was really nice hotel, the staff was great, everyone was so nice to us:) the room was really clean, although it’s not very big, but for a few nights we had a nice time there!

Cons:

Nothing really

2026-02-27 • via Nuitee
C
Camille • couple • de
5
Too loud when the rooftop host parties
Cons:

- One of the staff at the front desk was unfriendly. We seemed to bother her by just doing checknin and check out. Saying hello and goodbye was the minimum we expected from her. The other staff were great, thanks for their nice work.

- Be aware that the rooftop host parties, it is loud till late in the night and make it impossible to sleep on most floors in the hotels.

2026-02-25 • via Nuitee
A
AHMET • solo_traveller • ch
8
2026-02-24 • via Nuitee
V
Valerio • couple • br
10
Pros:

Localidade, exelente atendimento

2026-02-24 • via Nuitee
C
Cameron • solo_traveller • de
9
Pros:

Great place to stay in the heart of town with great restaurants and bars nearby. Very nice hotel.

2026-02-24 • via Nuitee
P
Pritveer • extended_group • gb
9
2026-02-23 • via Nuitee
M
MARIA • couple • es
7
Pros:

La habitación era bonita

Cons:

La cama demasiado pequeña y la almohada no era cómoda para mi

2026-02-23 • via Nuitee