Hotel Astoria

Hotels
7.9 (1704 reviews)
Pilatusstrasse 29 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Great breakfast
Spacious rooms
Cons:
Noise from neighboring rooms
Cleanliness concerns
Claustrophobic room feel

Categories

Cleanliness
7.43
Some reviews highlighted cleanliness issues, such as old shoes and socks under the bed.
Service
8.4
Most reviews praised the friendly and helpful staff, contributing positively to the service experience.
Location
8.44
Many reviews mentioned the hotel being centrally located and convenient for accessing local attractions.
Room Quality
6.89
Mixed sentiments; rooms were spacious but some were noted as claustrophobic with poor sound isolation.
Amenities
7.92
Amenities like the rooftop bar and breakfast options received positive feedback.
Value for Money
7.88
Despite minor complaints, many guests felt the value, especially with breakfast included, was good.
Food and Beverage
8.43
Breakfast received positive remarks for variety and quality.
Overall Experience
7.8
Overall, the experience reflected a good stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:41

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 55 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 1704 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.8
M
Michael • couple • ch
8
Pros:

Stil, Ausstattung, Lage, Personal

Cons:

Frühstück könnte üppiger ausfallen, war aber okay. Preis/Leistung gerade so noch okay. Parkgebühr viel zu hoch. Zimmer leider zum Innenhof

2026-04-10 • via Nuitee
W
Wantao • couple • de
10
2026-04-10 • via Nuitee
A
Adrian • couple • ch
7
2026-04-10 • via Nuitee
N
Nemeth • family_with_children • hu
9
Klassz hely
Pros:

Nagyon jo helyen van, kedvesek voltak, a La Cucina etteremben isteni olasz etelek vannak es nagyon kedves volt a kiszolgalas

Cons:

Egyetlen dolog, hogy nagyon puha az agy, rugos matrac van rajta amin en sajnos utalok. Borzasztoan faj tole a hatam/derekam.

2026-04-09 • via Nuitee
R
Ramadan • solo_traveller • ch
2
Pros:

Gar nichts unfreundliches Personal arrogant

Cons:

Mann mußte für jede Nacht eine Depot von 100fr hinterlegen 7nachte 700 fr zu dem bezahlten Preis separat wo sie es nirgendwo beschreiben das sie das verlangen

2026-04-08 • via Nuitee
P
Pauline • couple • ch
6
Hôtel bien placé, mais tarifs élevé pour la chambre que nous avons eu.
Pros:

Machine à café et capsule à café à disposition
Literie confortable avec 2 coussins par personne

Cons:

Pour le prix que nous avons payé notre chambre, j'ai été déçue par plusieurs choses. La chambre ne possède pas de frigo (j'en avais la nécessité pour conserver un médicament). La douche était vraiment très très petite. Le petite déjeuner était bon, mais à CHF 30.00 par personne c'est également un peu élevé.

2026-04-06 • via Nuitee
P
Paola Andrea • family_with_children • co
10
Pros:

La limpieza para mí es fundamental y el hotel es impecable y una ubicación excelente

2026-04-06 • via Nuitee
E
Eva • solo_traveller • hr
10
Pros:

I usually avoid staying in hotels, that are evakuated with less than 8,5
This time I had to do it, since it was last minute decision. I loved everything about this hotel.
The courtesy, rooms are nice with new bathrooms and furniture. Enough choices for breakfast. There is not a single thing about which I could complain - and I'm staying more that 200 days per year in hotels.

2026-04-06 • via Nuitee
A
AYRTON • solo_traveller • mt
6
2026-04-06 • via Nuitee
M
Michel • couple • fr
8
2026-04-05 • via Nuitee
P
Paulo • family_with_children • pt
5
SIMPATIA POR FAVOR
Pros:

A localização perfeita do hotel para os sítios que queriamos visitar.

Cons:

A falta de simpatia dos funcionários no check-in e no check out.

2026-04-05 • via Nuitee
C
Carolina • family_with_children • br
9
Pros:

Ótimo café da manhã e restaurantes. Localização excelente.

2026-04-05 • via Nuitee
N
Nicla • family_with_children • it
7
Bene ma non benissimo
Pros:

La posizione,la dimensione della camera. L'ascensore viene usato solo con la tessera della camera.

Cons:

Non ci hanno rifatto mai la camera in 3 giorni, ho dovuto chiedere gli asciugamani, non c'è la porta del bagno,non c'è l'armadio.

2026-04-05 • via Nuitee
M
Mario • couple • ch
9
2026-04-03 • via Nuitee
N
Nerea • extended_group • es
10
2026-04-03 • via Nuitee
J
JumboA • solo_traveller • th
10
2026-04-03 • via Nuitee
R
Rafael • extended_group • cr
10
2026-04-03 • via Nuitee
M
Mashchenko • couple • de
9
2026-04-02 • via Nuitee
• extended_group • ch
1
2026-04-02 • via Nuitee
N
Neveeda • couple • gb
8
2026-04-02 • via Nuitee