Hotel Astoria

Hotels
7.9 (2040 reviews)
Pilatusstrasse 29 , Luzern , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Great breakfast
Spacious rooms
Cons:
Noise from neighboring rooms
Cleanliness concerns
Claustrophobic room feel

Categories

Cleanliness
7.43
Some reviews highlighted cleanliness issues, such as old shoes and socks under the bed.
Service
8.4
Most reviews praised the friendly and helpful staff, contributing positively to the service experience.
Location
8.44
Many reviews mentioned the hotel being centrally located and convenient for accessing local attractions.
Room Quality
6.89
Mixed sentiments; rooms were spacious but some were noted as claustrophobic with poor sound isolation.
Amenities
7.92
Amenities like the rooftop bar and breakfast options received positive feedback.
Value for Money
7.88
Despite minor complaints, many guests felt the value, especially with breakfast included, was good.
Food and Beverage
8.43
Breakfast received positive remarks for variety and quality.
Overall Experience
7.8
Overall, the experience reflected a good stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:41

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 55 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 2040 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 7.8
U
Urs • solo_traveller • ae
8
2026-07-18 • via Nuitee
C
Cassie • solo_traveller • au
9
Pros:

Great location, great staff - so helpful - particularly letting us check in early (single mum with kids).

2026-07-18 • via Nuitee
V
Vibeke • family_with_children • no
7
Upersonlig og dyrt hotell, men med gode rom
Pros:

Stort rom med fin utsikt var det beste ved hotellet.

Cons:

Upersonlig og "kaldt" hotell, og veldig dyrt! Resepsjonisten var ikke på tilbudsssiden da jeg spurte om en god "last minute-deal" (vi ankom sent på kvelden). Det var mange ledige rom, merkelig at de ikke vil fremstå serviceminded. Jeg spurte også om rommene var ulike, fikk til svar at alle trippel-rom var standard. Han kunne gjerne fortalt at vårt rom var stort og stille (ikke ut mot trafikkert gate på andre siden), med fin utsikt mot fjell, og liten (brann)veranda. Dårlig innsalg, kun dette svaret med "alle våre triple er standard". Slik sett var rommet over forventning, men det er veldig dyrt. Sveits er generelt veldig dyrt. Da dro videre til Tyskland, fikk vi mye finere rom til HALVE prisen.

2026-07-17 • via Nuitee
D
Denis • solo_traveller • us
8
2026-07-17 • via Nuitee
W
Werner • couple • de
5
Werde das Hotel nicht mehr buchen. Preis/Leistungsverhältnis stimmt nicht.
Pros:

Wenig.

Cons:

Frühstück.

2026-07-16 • via Nuitee
S
Stewart • solo_traveller • au
4
Pros:

Location

Cons:

No fridges in rooms. At this price/hotel rating you expect mini fridges in every room.
Also individual guests like us booking and paying for our owb rooms are stuck in the basement for vreakfasts whilst tour groups get the nice penthouse/level 7 facilities. Downstairs breakfast area is cramped, noisy and hot. Very dissapointed. We wont be back

2026-07-15 • via Nuitee
T
Tzoureva • solo_traveller • cy
10
Pros:

Чудесен престой на централно мясо - горещо препоръчвам. Всичко беше чисто, а персоналът - изключително любезен и учтив. Много ми допадна и включената закуска, беше вкусна и богата. Единствената ми забележка е, че цената можеше да бъде малко по-ниска.

2026-07-14 • via Nuitee
F
Fadi • solo_traveller • fr
7
2026-07-14 • via Nuitee
W
Wendoling • family_with_children • ni
10
2026-07-13 • via Nuitee
Z
Zack • family_with_children • us
10
Great location, room sizes and staff
Pros:

Staff was extremely nice and helpful , rooms and hallways were clean. Breakfast there is A+++

Cons:

Maybe a bit out dated but it still was a nice hotel

2026-07-13 • via Nuitee
F
Fabian • solo_traveller • ca
6
Very noisy due to the rooftop club. Not good value for money.
Pros:

Great location. Close to everything.
The staff is friendly and helpful.

Cons:

Overall, this might be one of the worst value-for-money stays I ever had. The hotel isn’t bad in absolute terms. But it feels like a 3 star hotel at best and the high price is not justified at all. If I paid 200CHF less per night I wouldn’t have a lot of complaints, but even for the generally high prices in Lucerne, the hotel is horribly overpriced. You simply don’t get what you pay for.

The noise situation is very bad. The rooftop patio turns into a club each weekend. Be prepared to hear the bass in your room until 3am in the morning, and to have to share the elevator to your room with people in different states of sobriety. They even have posters that advertise the patio as a place for stag/stagette parties.

The hotel seems highly frequented by river cruise tour groups.

The walls and doors are thin. I was woken up in the early morning by the incessant sound of chairs being pulled around upstairs and you can basically understand every word said in the hallways with your door closed.

The mattresses are very uncomfortable. They feel like quite old overused spring mattresses. I’m not a “mattress sensitive” person and still I had a bad night.

The hair dryer in the bathroom is a really cheap fixed-to-the-wall public pool style hair dryer. The list goes on but I’ll stop there.

Overall it seems like a hotel from bygone times with some lipstick put on top.

2026-07-12 • via Nuitee
Z
Zhuoqun • couple • cn
9
2026-07-12 • via Nuitee
N
Niklas • solo_traveller • de
6
Super Lage aber hohe Lautstärke
Pros:

Sehr gute und zentrale Lage. Kurze Wege zu den wichtigen Spots. Das Personal war freundlich.

Cons:

Die Parkplätze waren bereits im voraus ausgebucht. Es gibt wenige Ablagemöglichkeiten im Bad. Die Lautstärke war sehr hoch. Über den ganzen Tag hat man in anderen Rahmen Stühle rücken hören. Außerdem war der Bass der Rooftop Bar am Wochenende sehr laut und bis tief in die Nacht im Zimmer zu hören.

2026-07-11 • via Nuitee
S
Shailesh • family_with_children • gb
6
Stay was okay. The infrastructure is all there.. it can be a good place to stay if the service levels improve.
Pros:

Good location

Cons:

The staff start with saying no to every request. The service was slow and towards the end we regretted booking this hotel.

2026-07-11 • via Nuitee
H
Hans • couple • se
8
Pros:

Fin frukost och bra läge.

2026-07-11 • via Nuitee
B
Birgit • couple • no
8
2026-07-11 • via Nuitee
A
Ali Osman • couple • tr
3
Bir daha kalmayacagım bir hotel
Pros:

Konumu yürüyerek her yere yakındı ve iyiydi

Cons:

Odalarda ve katta resmen rutubet kokusu vardı odolar cok klostrofobik asla tavsiye etmem

2026-07-10 • via Nuitee
C
Conrado • couple • br
9
Ótima localização perto da estação central, quarto confortável
Pros:

Ótima localização perto da estação central, quarto confortável

2026-07-10 • via Nuitee
A
Angela • extended_group • gb
9
Lovely hotel. Friendly staff. Fab location.
Pros:

Lovely location
Can walk from train station
Very central
Clean
Lovely staff

Cons:

Costly.
But it was similar prices to all other hotels.
A fridge would have been good to chill water…

2026-07-08 • via Nuitee
P
PEDRO MARIO • solo_traveller • mx
10
2026-07-08 • via Nuitee