Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great service
Good food
Nice location
Cons:
Cleanliness issues
Room size concerns

Categories

Cleanliness
8.28
Some reviews mentioned cleanliness issues, specifically noted in a negative light regarding dirty amenities.
Service
9.25
Many reviews praise the professionalism and helpfulness of the staff, indicating high-quality service.
Location
8.79
Great location close to transport links, though some found it slightly inconvenient for sightseeing.
Room Quality
8.24
Some reviews indicate issues with room size and comfort, impacting the overall quality.
Amenities
9.07
Several positive mentions about amenities such as parking and breakfast, but some noted lacking items in the room.
Value for Money
8.73
General sentiment reflects good value, but some guests expected more for the price.
Food and Beverage
9.28
Strong positive mentions regarding breakfast quality and variety.
Overall Experience
8.75
Overall mixed experiences with significant pros outweighing the cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:12

Property Description

Luxurious Stay at Eurostars Universal Lisboa

Conceptual Design Inspired by the Sea: The Eurostars Universal Lisboa, located in the modern neighborhood of Parque das Nações, draws inspiration from the oceans. The hotel's design is centered around a wind rose concept, offering guests a unique maritime experience.

Pampering Facilities: Indulge in luxury with an impressive swimming pool, a spa and gym area, and a restaurant serving the best of Portuguese cuisine. The hotel also features meeting rooms and convenient parking for guests.

5-Star Accommodation: Experience ultimate comfort in the rooms adorned with dark woods, light tones, and hints of blue, reflecting Lisbon's essence. The accommodation includes a sauna, ensuring a relaxing stay.

Book your luxurious stay at Eurostars Universal Lisboa and immerse yourself in a world of elegance and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.
Please note that the seasonal swimming pool is closed from October to May.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 5728 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 8.24
Amenities: 9.07
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
L
Leandra • solo_traveller • pt
6
2026-04-11 • via Nuitee
B
Brunhuber • couple • de
9
Preisleistung stimmt aber
Pros:

Aussicht von der Dachterrasse

Cons:

Es war dann doch etwas weiterzufahren. Wie gedacht, vom Zentrum.

2026-04-11 • via Nuitee
W
Will • couple • gb
10
Top hotel with top hosts
Pros:

Very good facilities throughout the hotel, every single member of staff we met was amazing and willing to go above and beyond in particular Reception-Jessica,Mariana, Raquel who helped in medical situation. Tania the hostess for breakfast and Andre on bar.

Cons:

Nothing

2026-04-11 • via Nuitee
Z
zoe • couple • pt
10
Amazingly comfortable beds and delicious breakfast
Pros:

The rooms were comfortable, and clean. The breakfast buffet was delicious with so much variety

Cons:

The evening meal menu wasn't very good for younger guests but was great for any adult

2026-04-11 • via Nuitee
M
Manuel Guilherme • couple • pt
8
2026-04-10 • via Nuitee
M
Maria • solo_traveller • pt
10
2026-04-10 • via Nuitee
J
Jonás • couple • es
10
Ha sido una pedazo de experiencia
Pros:

La atención muy buena, súper limpio y con unas vistas increíbles!

2026-04-10 • via Nuitee
C
Clara • couple • es
10
Pros:

El trato del personal fue excepcional. Muy buenas instalaciones y todo muy limpio. Las habitaciones muy bien equipadas y cómodas.

Cons:

Nada

2026-04-09 • via Nuitee
• extended_group • es
8
2026-04-09 • via Nuitee
A
Air • solo_traveller • se
10
2026-04-09 • via Nuitee
E
Emanuel • solo_traveller • pt
9
2026-04-09 • via Nuitee
S
Sukhdeep • solo_traveller • gb
10
A great place to stay in preparation for our cruise very comfortable and clean
Pros:

Location was excellent 10 minutes from airport

2026-04-08 • via Nuitee
C
Catarina Pinto • solo_traveller • pt
10
Rooftop maravilhoso, nada a apontar ao hotel, parabéns!
Pros:

Adorei o pequeno-almoço!
Em relação ao quarto estava tudo muito limpo, perfeito. A piscina das mais lindas que já vi, parabéns.

2026-04-08 • via Nuitee
S
Steven Bellew • couple • gb
10
2026-04-08 • via Nuitee
R
Ralf • couple • de
6
Business Hotel.
Cons:

Bar is too expansive.

2026-04-08 • via Nuitee
R
regina • couple • se
10
Pros:

10

2026-04-08 • via Nuitee
B
BOKSOOK • extended_group • kr
8
2026-04-07 • via Nuitee
M
Margaret • couple • us
9
Pros:

Location

2026-04-07 • via Nuitee
I
ivo • family_with_children • pt
8
2026-04-07 • via Nuitee
M
Michael • solo_traveller • us
2
2026-04-07 • via Nuitee