Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great service
Good food
Nice location
Cons:
Cleanliness issues
Room size concerns

Categories

Cleanliness
8.28
Some reviews mentioned cleanliness issues, specifically noted in a negative light regarding dirty amenities.
Service
9.25
Many reviews praise the professionalism and helpfulness of the staff, indicating high-quality service.
Location
8.79
Great location close to transport links, though some found it slightly inconvenient for sightseeing.
Room Quality
8.24
Some reviews indicate issues with room size and comfort, impacting the overall quality.
Amenities
9.07
Several positive mentions about amenities such as parking and breakfast, but some noted lacking items in the room.
Value for Money
8.73
General sentiment reflects good value, but some guests expected more for the price.
Food and Beverage
9.28
Strong positive mentions regarding breakfast quality and variety.
Overall Experience
8.75
Overall mixed experiences with significant pros outweighing the cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:12

Property Description

Luxurious Stay at Eurostars Universal Lisboa

Conceptual Design Inspired by the Sea: The Eurostars Universal Lisboa, located in the modern neighborhood of Parque das Nações, draws inspiration from the oceans. The hotel's design is centered around a wind rose concept, offering guests a unique maritime experience.

Pampering Facilities: Indulge in luxury with an impressive swimming pool, a spa and gym area, and a restaurant serving the best of Portuguese cuisine. The hotel also features meeting rooms and convenient parking for guests.

5-Star Accommodation: Experience ultimate comfort in the rooms adorned with dark woods, light tones, and hints of blue, reflecting Lisbon's essence. The accommodation includes a sauna, ensuring a relaxing stay.

Book your luxurious stay at Eurostars Universal Lisboa and immerse yourself in a world of elegance and comfort.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.
Please note that the seasonal swimming pool is closed from October to May.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Location

Guest Reviews

8.8
Based on 5621 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 8.24
Amenities: 9.07
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
B
Beatriz • couple • pt
8
Pros:

Localização perfeita, quarto espaçoso e funcionários simpáticos.

Cons:

Os lençóis tinham manchas

2026-02-14 • via Nuitee
A
Ana • solo_traveller • br
9
2026-02-14 • via Nuitee
J
João • couple • pt
8
2026-02-13 • via Nuitee
B
Brian • couple • ca
9
Pros:

Staff were fantastic. Very friendly and accommodating.

2026-02-13 • via Nuitee
P
pat • couple • us
10
Lovely hotel near the Oceania museam and the airport
Pros:

aweome breakfast display!

2026-02-12 • via Nuitee
P
POLIEMBALAGENS • family_with_children • br
8
2026-02-12 • via Nuitee
A
Alberto • solo_traveller • pt
10
2026-02-12 • via Nuitee
V
Vanessa • couple • gb
10
Im gone back again
Pros:

Os funcionários são atenciosos, propriedade limpa . Hotel tem um habitante muito agradável e acolhedor..

Cons:

Gostei da decoração das camas , autênticos azulejos tradicionais

2026-02-10 • via Nuitee
T
Tsakampikas • solo_traveller • gb
7
Very good
Pros:

Room facilities
Great breakfast

Cons:

Overpriced food prices
Delayed restaurant service
Hotel offered taxi transfer from airport for 50 euros when the actual price was 15-20 euros !

2026-02-09 • via Nuitee
J
Jure • couple • hr
10
2026-02-09 • via Nuitee
H
Henrique • couple • pt
9
Pros:

The placement

Cons:

The curtains

2026-02-08 • via Nuitee
R
Rodrigo • couple • ke
10
Pros:

Everything! This hotel is really a top One

2026-02-08 • via Nuitee
V
Verónica • couple • pt
10
Pros:

Quarto muito confortável!
Uma cama incrível
Iluminação excelente

Cons:

Chuveiro do teto da casa de banho não estava a funcionar muito bem

2026-01-31 • via Nuitee
M
Marcelo • couple • br
10
Recomendo e voltaremos
Pros:

Acomodações modernas, com excelente limpeza e higiene. Cama King
Beleza à parte são os corredores dos quartos com uma linda decoração

Cons:

Não vi ponto negativo

2026-01-31 • via Nuitee
Y
yanbin • couple • pt
9
Está tudo bem.
2026-01-30 • via Nuitee
J
Jimmy • couple • fr
9
Agréable et conforme à la description.
Pros:

Le design, la propreté et surtout le petit déjeuner.

Cons:

La fenêtre de ma chambre ne fermait pas correctement même après le passage d’un technicien.

2026-01-30 • via Nuitee
D
Davide • extended_group • it
8
Sono stato molto bene
Pros:

Letto comodissimo e stanza spaziosa e accogliente.
Personale sempre attento e gentile
Struttura accogliente e molto bella e di stile e classe

Cons:

Spesso lo stesso cibo sia a colazione che a pranzo e cena.
Poca variabilità.
Classica colazione internazionale con proddoti di qulaità e anche confetture artigianali molto buoni
La Pasta nemmeno a pagarla ed un Caffè che si possa definire tale è stato impossibile averlo.Era privo di sapore , credo il problema alla base sia la macina

2026-01-29 • via Nuitee
J
John • solo_traveller • ca
8
Pros:

Excellent breakfast, especially for variety and quality. Friendly staff at the reception and in the breakfast restaurant.

Cons:

The furniture in the room could have been more comfortable.

2026-01-29 • via Nuitee
B
Beatrice • couple • gb
10
City break
Pros:

Everything was wonderful. The breakfast was delicious, and the staff did an amazing job. They were always helpful and attentive.

Cons:

N

2026-01-29 • via Nuitee
L
Luis • couple • us
9
Excellent hotel in a great location
Pros:

It's an elegant hotel, with comfortable, cozy rooms, plenty of private underground parking, and a stellar staff. Excellent location in one of the city's most exciting neighborhoods, with plenty of good restaurants, shopping and entertainment.

Cons:

That that was no bellhop, a surprise for 5-start hotel, located in a busy intersection with a very small parking spot for guests checking in, that was always occupied.

2026-01-28 • via Nuitee