Garden Resort

Exposed wiring (Had electric shock)
Room wasnt ready and had to move
Shower wasnt hot

The hotel is 15/20 mins from the centre and it isn’t possible to walk during the wet season as the roads flood. This means getting a tuk tuk each way - you will need data on your phone to show tuk tuk drivers as they aren’t familiar with this hotel. Beds are very firm.

quite afew bugs in the room. handed clothes in for laundry and all my whites came back brown

Unsure why it’s rated so highly. We had ants everywhere in the 2 rooms we were given. Location is far out from the main strip so unless you’re comfortable riding a scooter it’s not worth it. No atmosphere or vibe here at all and staff are impossible to find and there’s a strong language barrier so hard to communicate once you do find them. We ended up leaving after 1 night (they charged us for 2 as well) and stayed in Jasmine Guesthouse which was lovely and great location .

Just about the security, as the property's gate is always opened, everyone can get in and my room is on ground floor in front of swimming pool. Somebody make noise and try to open my room at night (but it's locked), nothing happen but my family just felt unsafe, not sure if any staff stand by at night time to take care if any bad situation happen.
Another happenned was property's power cut for 4 times, while outside still power on normally.

When l was checking out, a staff member raised that l had agreed with the hotel manager wanted to pay for an extra night for a late check-out, when l had not, and it had never been raised by the hotel manager. In fact a staff member said they would be flexible for my late check- out and no additional costs were ever mentioned). In addition, the hotel manager had also never communicated there would be a charge for a late check out, and he had ample opportunity to do so. (I note the hotel manager also wanted to charge extra for another guest too ref alleged first class train ticket, when the guest had only requested a standard ticket.). Eventually, after the hotel manager failed to show at the hotel at the time of my departure, l checked out without having to pay extra, as agreed by the staff member, but it does not leave the nicest farewell.
That said, l found the staff member, Tom helpful.

While the views of the hotel are great and pool is huge - its great value for money compared with other options eg has good hotel water, big rooms, small fridge, l think the hotel could do with some more care. Eg have nice photos around to make it more homely. It felt tad soul- less. Be also good to have nicer toilet paper, and fix the slightly wobbly banister. Town is a 15 minute walk, so not far, but for guests arriving late, know that there is no food service available outside of breakfast at the hotel.

Pool was a little dirty sometimes and they could do with some more sunloungers and maybe some cushions for the sunloungers to make them a little more comfortable.

very noisy in the morning. Don't know if some neighbors were so loud or if there were construction works or anything, but it was very loud.
- warm water didn't work properly