Hotel Chariot

Hotels
8.8 (90 reviews)
Calle 56a entre 43 y 45, 494a, Mérida, YUC, 97000 , Mérida , MX

Facilities

Front entrance ramp
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Multilingual staff
Smoke-free property
Tours/ticket assistance
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Cleanliness issues
Noise disturbances
Delayed room availability
Maintenance concerns

Categories

Cleanliness
7.69
Several reviews noted issues with cleanliness and maintenance, particularly dirty common areas and a persistent sewage smell.
Service
9.66
Guests mentioned friendly and attentive staff, especially during problem resolution.
Location
9.7
Excellent location with easy access to restaurants and shops.
Room Quality
8.15
Mixed sentiment; issues with noise and maintenance noted, but general comfort was acknowledged.
Amenities
8.18
Amenities described as basic with room for improvement, particularly the pool cleanliness.
Value for Money
8.64
Value perceived as decent; some feedback on location drawbacks and amenities.
Food and Beverage
9.19
Breakfast received positive feedback for quality and service.
Overall Experience
9.16
Overall experience was mixed but highlighted by location and staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:07

Property Description

Luxurious Amenities

Indulge in the outdoor pool and enjoy complimentary wireless internet during your stay. Benefit from tour/ticket assistance to enhance your travel experience.

Exceptional Services

Experience top-notch service with a 24-hour front desk, multilingual staff, and secure luggage storage. Park conveniently with free onsite parking for added convenience.

Comfortable Accommodations

Relax in one of the 32 air-conditioned rooms equipped with minibars and Smart TVs. Stay connected with free Wi-Fi and unwind with cable programming. Refresh in stylish bathrooms with rainfall showerheads and premium toiletries.

Book your stay at Hotel Chariot today and immerse yourself in luxury and convenience in the heart of Mérida.

Important information:

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Private host property

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.8
Based on 90 reviews
Cleanliness: 7.69
Service: 9.66
Location: 9.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 9.16
M
MAYTE
10
Pros:

yes i find parking near by was secure and clean

2025-10-11 via Nuitee
J
Jimena friends
6
Pros:

En general es un buen lugar para hospedarse, referente, costo-calidad, sin embargo tiene mucha áreas de oportunidad, la recepción encabezando la lista, ya que el personal no está capacitado, a mi llegada me dieron llaves de una habitación ocupada, y la respuesta ante este error, fue muy pobre, la recepcionista no me dijo nada, la limpieza del área de la alberca es otra área de oportunidad importante y por último la habitación a lado de la mía estaba completamente inundada

2025-10-07 via Nuitee
C
Courtney
8
Great Stay
Pros:

A great modern hotel. The staff was very friendly, check-in and check-out was easy. They spoke very little English but with Google translate, they're still accommodating. Wi-Fi worked well. Smart TV worked well, connected to Netflix easily-- we were stuck in side a lot as it rained our entire trip. Everything was very clean. They had free parking in a lot a street behind the hotel but we easily accessed the back door of the hotel to get in instead of walking back around. The strip of Paseo de Montejo is a fantastic, walkable area-- a bit more tourist friendly than downtown. Our only complaint was that the smell of cleaning chemicals was so intense it gave me a headache. I could go the rest of my life without smelling Fabuloso ever again after this trip. Overall, it was a great stay--especially for the price.

2025-10-05 via Nuitee
J
JOSE LUIS
10
Pros:

MUY BIEM UBICADO

2025-10-05 via Nuitee
A
Alejandra partner
8
Pros:

Lindo

2025-09-30 via Nuitee
J
Joselin Elizabeth
6
Falta mejorar la limpieza, reforzar fumigación
Pros:

El aire funcionaba bien, la limpieza deja algo que desear, por ahí se dejaron ver los pasillos algunas cucarachas, la ubicación es buena

2025-09-29 via Nuitee
R
Raul family_with_children
8
Pros:

Es cómoda, está en buena ubicación, es agradable. Si la recomiendo

2025-09-29 via Nuitee
D
DAVID
4
Pros:

Habitación llena de cucarachas y no ofrecieron cambio de habitación
Muy ruidosa durante toda la noche ruido de un equipo hidráulico
Cero ventilación

2025-09-27 via Nuitee
S
Silvia family
10
Pros:

Estuvo bien

2025-09-27 via Nuitee
I
ivonne guadalupe
8
Pros:

Tuve problemas la primera noche pero el
Personal muuuuy amable solucionó tan rápido como fue posible y estuvieron siempre preguntando si había algún inconveniente. Vale la pena por el personal que tiene.

2025-09-21 via Nuitee
G
Gloria
6
Pros:

Excelente ubicación para ir a lugares caminando

2025-09-21 via Nuitee
L
Laura friends
4
Pros:

Very poor service, clean but very deteriorated

2025-09-20 via Nuitee
A
Adriana family
8
Pros:

The hotel was nice overall. The pool area could use some more cleaning. The windows were very dirty, smudged everywhere. Also, the corners/floor of the shower were pretty dirty. Everything the hotel offers is nice and comfortable but it could be cleaner.

2025-09-17 via Nuitee
A
Alejandro ECOrealty
8
Pros:

Chariot es una opcion para los que buscan estar cerca del Remate de Paseo Montejo, y caminar por la Zona del Centro y el corredor Gastronomico. Es un hotel de solo 3 pisos, sin servicio a Cuartos de Alimentos, pero hay un restaurante junto con acceso por el Lobby. De amenidad solo tiene una Alberca al frente que mas bien es un canal de Nado. Cuenta con estacionamiento ( un lote baldio) por la calle 56 . Las Habitaciones son Comodas, Con Servibar y Smart TV.

2025-09-02 via Nuitee
D
Daniel
10
Good location
Pros:

Very Nice, good location, Nice hitel

2025-09-02 via Nuitee
J
Juan Carlos Rodriguez family
6
Pros:

Nos tuvieron 8 horas esperando la habitación, les hable para avisar que llegaría en el vuelo de temprana hora para que puedieran considerar entregarnos la habitación un poco antes y aún así nos fue entregada a las 14:50 hrs.
Adicional, notamos que a los huesped que llegaban les asignaban habitaciones ocupadas. Muy mal por el personal del hotel.

2025-09-01 via Nuitee
M
Menguie
10
Pros:

Las instalaciones son buenas

2025-08-31 via Nuitee
A
Ana Constanza
10
Pros:

Excelente experiencia!

2025-08-27 via Nuitee
J
Joanna
10
Pros:

Is a beautiful hotel. But you definitely can here any noise from the other rooms, and there was a funky smell at night

2025-08-24 via Nuitee
A
Ariel family
10
Pros:

Relación valor-precio, no me gustó que estés a 15 min caminando del centro qué a una temperatura de mesa de 30 grados, lo hace difícil.

2025-08-20 via Nuitee