Casa Mercedes

Hotels
9.2 (51 reviews)
Calle 38 , Valladolid , mx

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Facilities

Air conditioning
Terrace
Family rooms
Pets allowed
Free wired internet
Internet access
Japanese garden
Bicycle-friendly property

Review Highlights

Pros:
Great location
Good value for money
Comfortable beds
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.18
Some complaints about cleanliness, including dirty areas and bugs.
Service
9.65
Generally responsive and accommodating staff.
Location
10
Great location near central attractions, consistently praised.
Room Quality
8.64
Rooms were comfortable but had some issues like soft beds.
Amenities
8.67
Amenities are satisfactory but could benefit from minor additions.
Value for Money
9.63
Excellent price for the amenities and location provided.
Food and Beverage
9.18
Food options were okay but not extensively reviewed.
Overall Experience
9.67
Good overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:00

Property Description

Luxurious Garden Views
Casa Mercedes provides a tranquil escape with stunning garden views, located just 45 km from the renowned Chichen Itza. The aparthotel offers spacious family rooms, ensuring a comfortable stay for all guests.

Modern Amenities
Each unit is equipped with air conditioning, a flat-screen TV, and a private bathroom with complimentary toiletries. Stay connected with free WiFi available in all units, and some rooms even boast a charming terrace for a relaxing outdoor retreat. Bed linen and towels are provided for your convenience.

Convenient Location
Situated just 151 km from Cancún International Airport, Casa Mercedes offers easy access for travelers. Book your stay now and experience a perfect blend of comfort and convenience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 51 reviews
Cleanliness: 8.18
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 8.67
Value for Money: 9.63
Food and Beverage: 9.18
Overall Experience: 9.67
B
Bertha • couple • mx
10
Todo excelente
Pros:

todo muy bien. muchas gracias!

2026-02-09 • via Nuitee
E
Ennesser • family_with_children • fr
8
Bon rapport qualité prix
Pros:

Petit hôtel sympathique, à l'architecture et la décoration soignées.

Cons:

Manque de pression dans la douche. Choix très limité au petit déjeuner.

2026-01-30 • via Nuitee
W
Woodhead • couple • ca
6
2026-01-22 • via Nuitee
P
Pablo • couple • mx
9
Excellent
Pros:

Very good location, easy access to the central park, and restaurants nearby

2026-01-20 • via Nuitee
A
Angelica Andrea • extended_group • mx
10
2026-01-19 • via Nuitee
G
Gerardo • family_with_children • mx
10
Pros:

La ubicacion, la limpieza y los elementos de la habitacion para su uso.

Cons:

Todo bien, no ubico algo malo

2026-01-12 • via Nuitee
Z
Zapien • extended_group • us
9
Great value for location
Pros:

Location

Cons:

Hot water spotty

2026-01-07 • via Nuitee
V
Vi.R. • couple • hr
9
2026-01-05 • via Nuitee
L
Lungarzo • couple • ar
1
Terrible
Pros:

I was told it was a safe place

Cons:

I was robbed. Over 100 us dollars went missing from my personal handbag.

2026-01-01 • via Nuitee
J
Jessica • solo_traveller • ch
7
Lage 1A
Pros:

Hervorragende Lage nahe Zentralpark und Cenote. Gutes Preis-Leistungs-Verhältnis.

2025-12-26 • via Nuitee
D
Dory Ciau • couple • mx
9
Todo muy bueno...
Pros:

Que el departamento tenía todo, aunque le hizo falta una parrillita y hubiera sido excepcional.
Igual que aceptaran mascotas fue extraordinario.

Cons:

Que no tenía parrillita eléctrica, y que el shampoo y jabón daban muy poquito.

2025-12-25 • via Nuitee
G
Gina • couple • us
10
Perfect for our stay in Valladolid
Pros:

Close to downtown

2025-12-21 • via Nuitee
C
clement • extended_group • fr
4
Pros:

Emplacement idéal

Cons:

Comfort des lits catastrophique, propreté générale, manque d'équipements.

2025-12-19 • via Nuitee
I
Issartel • couple • fr
8
Christian france
Pros:

La proximité le réactivité de l hote le rapport qualité prix

Cons:

Rien

2025-12-16 • via Nuitee
M
Martin • couple • sk
6
2025-12-10 • via Nuitee
D
David • couple • cz
6
2025-12-10 • via Nuitee
P
Patricio • solo_traveller • ch
8
Pros:

Ausstattung hinsichtlich des Betts, es war für mich zu weich, können andere aber anders empfinden. Öl und Salz sowie Messer zum Schneiden von z.B. Gemüse müssen dabei sein wenn es eine Küche hat, meine Meinung .
Ansonsten gut, Lage top, Garten schön.

2025-12-09 • via Nuitee
E
Emily • couple • au
9
Would come back and stay. Cute and comfy place (just needs a bit more hot water)
Pros:

The location is central but not in the heart, so it was a bit quieter but walkable, bed was super comfy, tv worked great, host was responsive, accomodation felt very secure, cute shared courtyard

Cons:

Hot water didn’t last long, made washing hair a bit difficult.

2025-12-08 • via Nuitee
S
Serge • couple • fr
8
Pros:

Très bon emplacement à côté de la place principale. Très bonne literie, studio simple mais très agréable. Patio très reposant. Très bonne communication avec le propriétaire.
Pour le prix, la présence d'un micro-onde et d'un réfrigérateur est un plus, ( des petites bouteilles d'eau fraîche nous attendaient à notre arrivée ce qui était fort appréciable ).

Cons:

Manque peut être lampe de chevet.

2025-12-04 • via Nuitee
A
ALFREDO • extended_group • mx
7
Regular
Pros:

la ubicación

Cons:

la limpieza de las sabanas, no me dieron confianza, se veían manchasdas

2025-12-03 • via Nuitee