Children allowed

Facilities

Free WiFi
Wheelchair accessible
Elevator
Bicycle rentals nearby
Smoke-free property
Free self parking
Rooftop terrace
Housekeeping on request
Covered parking
Change of towels (on request)
See all facilities

Review Highlights

Pros:
Well located
Great staff
Cons:
Unconventional room setup
Missing amenities
Mixed feedback on value

Categories

Cleanliness
7.5
The cleanliness was generally satisfactory, although a few guests mentioned some lapses.
Service
8
Most guests appreciated the service provided by the staff, with friendly and helpful interactions noted.
Location
8.6
The hotel's central location was considered a major advantage by guests, offering convenience and easy access to key areas.
Room Quality
6.5
Mixed reviews were received regarding room quality, with some guests finding the setup unconventional and missing certain amenities.
Amenities
7
Guests found the amenities provided to be basic, with some missing essentials, impacting the overall experience.
Value for Money
6.2
There were divided opinions on the value for money, with some guests feeling the services did not justify the price paid.
Food and Beverage
6.5
Feedback on the food and beverage options was mixed, with comments on limited variety and quality.
Overall Experience
7.5
The majority of guests had a positive overall experience and would consider recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 03:55

Property Description

Recreation Amenities
Enjoy the outdoor pool and rooftop terrace

Features

  • Kitchens with premium bedding
  • Complimentary wireless internet access
  • LED televisions for entertainment

Nearby Attractions
Explore Puerto Morelos Town Square and Puerto Morelos Beach

To book your stay at Moon Paradise in Puerto Morelos, simply click to reserve a room today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Smoking

    No smoking

  • Children and extra bed policy

    Children welcome

See all policies

Location

Guest Reviews

6.2
Based on 5 reviews
Cleanliness: 7.5
Service: 8
Location: 8.6
Room Quality: 6.5
Amenities: 7
Value for Money: 6.2
Food and Beverage: 6.5
Overall Experience: 7.5
D
douglas
6
Pros:

The building was ok. Well located. The room setup was strange with only a tv in the bedroom. The kitchen was sparsely equipped and missing many basics. The biggest issue was the lock off to the attached unit. It was like the door did not exist. We could hear everything including light conversation. Staff was great

2025-02-20 • via Nuitee
S
Sheena • partner
6
Pros:

The Panoramic Suite at Moonlight Condos (Moon Paradise Apartments) was very basic. Room definitely needs a facelift. Had to ask for change of towels and bedding. Housekeeping services not included in the price. We stayed for two weeks. Would have been nice to have fresh towels and bedding every 3-4 days minimum.

Lots of ants in the kitchen area. Could not leave any food items on the counter. Even dried taco chips in a bag attracted ants. Put food in the fridge only.

Pools on upper deck were clean. Not heated, but we did sit in the pools a couple of times to cool off in the mid-day sun. Upper deck offers a beautiful view of the beach and ocean. Every day at 2:00 live music can be heard from the Diving Bar which is very close by. All quiet at the Diving Bar no later than 4:30 pm.

Walk to Chedraui (grocery store) takes 15 minutes. Nice to walk along the beach or the road to the town square.

WIFI very weak. Constantly dropping off.

Generally our room at Moonlight Condos was okay, but very basic. Disappointed housekeeping services were not included, considering the price we paid for the room.

Isa at reception was very helpful. She took care of our every request. Thank you, Isa!

2025-01-25 • via Nuitee
C
catrin • partner
6
Pros:

Communication was great with manager. She returned my messages very quickly. The condo had everything required for a week stay but you had to buy more water, as only one jug provided. Also, the barbecue was very rusty and unsafe to use. The elevator is manual and we were aware of that but I chose to use the stairs as it appeared unsafe. We needed a little later checkout time and this was accommodated. The other name for this building is moonlight condos and more reviews can be found there.

2025-01-12 • via Nuitee
C
Christopher
6
Pros:

We never got instructions how to check in no one could find the place including multiple taxi drivers. The place is advertised as moon paradise but it is actually called Moonlight condos here in Mexico so it is impossible to find the place. We spent hours trying to check in, but there is no office anywhere in sight and we never saw any employee. We found a local person on the street that helped us find the place. There were no instructions to check out. Everything about the place is very nice for the price But again communication is horrible and not being able to find the place due to the incorrect name was completely miserable and a total disaster

2025-01-06 • via Nuitee
G
Geanene
10
Pros:

Awesome place. Can’t wait to return.

2024-11-13 • via Nuitee