Taj Santacruz

Hotels
8.9 (2834 reviews)
Chhatrapati Shivaji International Airport ( Domestic Terminal) Off Western Express Highway, Santacruz (East) , Mumbai , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service at check-in
Limited food options

Categories

Cleanliness
8.76
Several guests reported issues with cleanliness and maintenance in bathrooms.
Service
9.53
While some reviews mentioned poor service during check-in, overall staff friendliness was praised.
Location
9.77
Convenient location next to Mumbai Terminal 1, ideal for both business and leisure.
Room Quality
9.22
Rooms were noted for being comfortable with high-quality bedding.
Amenities
8.75
Amenities received mixed reviews; some guests found them lacking and monotonous.
Value for Money
8.21
Some guests felt the price did not match their expectations of a 5-star experience.
Food and Beverage
7.76
Limited meal options and repetitive breakfast items were common complaints.
Overall Experience
9.23
Despite several grievances, many guests ultimately felt satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 18:00

Property Description

Luxurious Accommodations with Runway Views
Experience unparalleled luxury at Taj Santacruz with spacious rooms offering stunning views of the airport runway. Located just minutes away from major business districts and exhibition centers, our hotel is the perfect choice for discerning travelers.

Relaxation and Recreation
Unwind by the year-round outdoor pool or enjoy a refreshing drink at the bar while taking in the serene pool views. For ultimate relaxation, indulge in a rejuvenating spa treatment or unwind in the sauna available at your convenience.

Culinary Delights
Savor exquisite dining experiences at our Chinese and Italian restaurants, China Inc and Rivea, or opt for a diverse culinary journey at Tiqri, our all-day dining restaurant offering multi-cuisine delights.

Book your stay at Taj Santacruz now to indulge in luxury and convenience during your visit to Mumbai.

Important information:

Please note that for security purpose all Indian guests are required to present a valid photo ID proof (Voter's ID, Driving License, Aadhar Card, any other ID with address approved by the Government of India. A Pan Card is not acceptable). All international guests are required to present a valid passport and visa. For Indian guests, cash settlements of INR 25000 and above will require a pan card copy during check out.

Children accompanying guests who book meal inclusive plans will be entitled to a free stay in the existing bedding on room only basis. For meal inclusion, a child supplement would be charged at check-in. Please reach out to the hotel for further details on the child supplement.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2834 reviews
Cleanliness: 8.76
Service: 9.53
Location: 9.77
Room Quality: 9.22
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 9.23
H
Hemang • couple • in
10
2026-10-16 • via Nuitee
P
parab • family_with_children • in
10
2026-10-16 • via Nuitee
J
Jayachandra • solo_traveller • us
5
Inefficient people
Pros:

Despite making phone calls and informing that I would be arriving and asked to confirm I had the reservation, arriving to the destination they canceled my reservation. It was a pretty bad experience the midnight I had to go to another hotel.

Cons:

I did not stay in the hotel
I had a bad experience with people before you even stayed there

2026-10-16 • via Nuitee
D
Dhruv • family_with_children • in
10
2026-10-15 • via Nuitee
S
Shailesh • solo_traveller • in
9
Pros:

Warm welcome by staff

Cons:

Not6

2026-10-15 • via Nuitee
S
sanjeev • extended_group • in
8
2026-10-14 • via Nuitee
J
Jadhav • couple • in
10
2026-10-14 • via Nuitee
G
Gianmarco • extended_group • it
9
2026-10-10 • via Nuitee
S
Suresh • solo_traveller • in
10
2026-10-10 • via Nuitee
S
Sachin • solo_traveller • in
10
2026-10-08 • via Nuitee
F
francois-xavier • solo_traveller • in
9
2026-10-07 • via Nuitee
K
Khan • couple • in
10
Will come again
Pros:

Fabbb

Cons:

Best

2026-09-19 • via Nuitee
S
Sandeep • solo_traveller • in
7
2026-09-19 • via Nuitee
S
Shakil • couple • in
5
2026-09-17 • via Nuitee
M
Mohammed • couple • sa
4
Cons:

The room is available for a higher price with just a view of flights and runway. Even the placement of bed is not matching the direction where the TV was placed.

2026-09-16 • via Nuitee
R
Rohith • solo_traveller • de
10
Pros:

Excellent location. Good breakfast and facilities.

2026-09-13 • via Nuitee
P
Praveen • solo_traveller • ae
10
2026-09-12 • via Nuitee
R
Remika • solo_traveller • in
10
Comfortable stay, excellent location
Pros:

Excellent location, 5 min walk from T1, excellent room, fabulous buffet spread, excellent staff. Very comfortable stay.

Cons:

Nothing

2026-09-11 • via Nuitee
P
Paresh • solo_traveller • in
5
2026-09-08 • via Nuitee
A
Amit Kumar • solo_traveller • in
9
2026-09-06 • via Nuitee