Candlewood Suites Stafford

Hotels
6.3 (244 reviews)
11230 SW Freeway , Houston , us

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Pool area
Cons:
Cleanliness issues
Pest problems
Poor customer service

Categories

Cleanliness
4.19
Several reviews mentioned cleanliness issues, including roaches, dirty kitchenware, and unclean towels, indicating significant room for improvement.
Service
7.66
General feedback praised the helpfulness of some staff, though there were mentions of poor customer service experiences.
Location
8.2
Many reviewers noted convenient access to local venues, indicating a positive sentiment.
Room Quality
5.15
Mixed reviews regarding room quality, with complaints about broken fixtures and pest issues.
Amenities
5.68
Limited amenities and some guests felt they were lacking compared to expectations.
Value for Money
6.14
Some guests felt the price was justified for the location, while others expressed disappointment.
Food and Beverage
6.19
No specific comments on food and beverage; standard for this hotel tier.
Overall Experience
7.16
General feedback varied; some guests had positive experiences, while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 22:07

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with air-conditioned rooms and free WiFi.

Convenient Amenities
Enjoy free private parking, a business centre, and a 24-hour front desk for all your needs.

Delicious Dining Options
Start your day right with a daily American breakfast available at the hotel.

To experience luxury, convenience, and delicious dining, book your stay at Candlewood Suites Stafford today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

6.3
Based on 244 reviews
Cleanliness: 4.19
Service: 7.66
Location: 8.2
Room Quality: 5.15
Amenities: 5.68
Value for Money: 6.14
Food and Beverage: 6.19
Overall Experience: 7.16
T
Tung • couple • us
10
2025-10-13 • via Nuitee
R
Ramiro • couple • mx
9
2025-10-12 • via Nuitee
C
Cruz • family_with_children • us
10
2025-10-08 • via Nuitee
T
Tung • couple • us
10
2025-10-08 • via Nuitee
T
Tung • couple • us
10
2025-10-08 • via Nuitee
E
Eugene • solo_traveller • us
8
My stay was great. Good location and value for the money
Pros:

One of the pots in the kitchen was not properly washed. Had food stuck in it who knows for how long. I soaked the pot to loosen the food particles.

Cons:

One of the male staff was not friendly at all. The iron in my room definitely needs to be replaced.

2025-10-07 • via Nuitee
T
Taylor • couple • us
1
Pros:

Duck off

Cons:

They had plenty roaches

2025-10-06 • via Nuitee
N
Nilton • couple • us
10
2025-10-06 • via Nuitee
• couple • us
1
Not worth the inexpensive price . You get what you pay for
Pros:

Convenient to location for our venue

Cons:

No amenities
Someone stole jewelry from our room

2025-10-05 • via Nuitee
• extended_group • us
10
Pros:

Everything Exellence

Cons:

Nothing

2025-09-18 • via Nuitee
T
Taylor • family_with_children • us
10
2025-09-15 • via Nuitee
M
Maria • couple • us
5
Pros:

The pool was the highlight.

Cons:

The elevator was broken and no accommodations were made and the room had flees

2025-09-10 • via Nuitee
L
latoria • solo_traveller • us
5
It’s was an okay stay. Wouldn’t stay again though.
Pros:

The property was quiet for the most part.

Cons:

I didn’t like housekeeping never cleaned the room, I had to get my own clean towels everyday instead of them being brought to my room. Towels also had hair in them. Also wasn’t enough lighting in the room.

2025-09-09 • via Nuitee
A
Arsalan • couple • us
1
2025-09-04 • via Nuitee
H
Harper-Kelly • solo_traveller • us
1
Cons:

Overbooked even if you had a reservation customer service 0/10

2025-09-03 • via Nuitee
M
Michelle • couple • us
7
They stay was good but that one thing
Pros:

It was good

Cons:

The need pet control to come spray

2025-09-03 • via Nuitee
M
Michelle • solo_traveller • us
8
2025-08-31 • via Nuitee
N
Noel • couple • us
10
Great stay
Pros:

Everything

2025-08-18 • via Nuitee
B
Breyonna • couple • us
5
Inexcusable and unacceptable
Cons:

They have roaches people smoking in the rooms
The hallway is hot and humid
Had to ask multiple times for towels during a 3 night stay
House keeping never came around

2025-08-16 • via Nuitee
P
Perla • couple • us
5
Pros:

La seguridad

Cons:

Que había cucarachas

2025-08-15 • via Nuitee