Hotel Phoenix

Hotels
8.5 (185 reviews)
Velikogorička 10b, Staro Čiče , Velika Gorica , hr

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Breakfast quality
Cleanliness issues

Categories

Cleanliness
7.33
Several reviews mention cleanliness, but some reports of unpleasant odors indicate it could be improved.
Service
9.3
Numerous reviews praise the helpfulness and friendliness of the staff, especially in specific instances.
Location
9.34
The location is frequently described as excellent, particularly for travelers needing proximity to the airport.
Room Quality
8.29
Rooms are noted for being spacious and comfortable, though one review indicated noise issues.
Amenities
8.82
While there are adequate amenities, some guests noted the absence of a restaurant, affecting the rating.
Value for Money
8.78
The price relative to location and service is viewed positively, making it a good option.
Food and Beverage
7.33
Mixed reviews on breakfast quality, with some describing it as poor, leading to this rating.
Overall Experience
8.8
Despite some issues, the overall sentiment is positive, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:42

Property Description

Luxurious Accommodation with Modern Amenities

Convenient Location and Nearby Attractions

Family-Friendly Facilities and Services

Experience comfort and sophistication at Hotel Phoenix in Velika Gorica. Indulge in our allergy-free rooms with a hot tub and enjoy free WiFi throughout the property. Relax in well-equipped rooms featuring air conditioning, flat-screen TVs, and private bathrooms. Start your day with a delicious breakfast offering various options. With a children's playground and proximity to Zagreb Zoo and Maksimir Park, our hotel is perfect for families. Explore nearby attractions like the Contemporary Art Museum and Zagreb Train Station. Book your stay now and let us pamper you with our exceptional services.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 185 reviews
Cleanliness: 7.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
P
Pavel • solo_traveller • ru
9
2026-07-02 • via Nuitee
T
Tetiana • family_with_children • ua
8
2026-06-30 • via Nuitee
D
Diana • couple • se
10
2026-06-30 • via Nuitee
T
Tomasz • couple • pl
5
Brak śniadania!
Pros:

Lokalizacja, darmowy parking.

Cons:

Pomimo informacji że pokój jest ze śniadaniem to śniadanie to była kawa z ekspresu, pan z recepcji nic nie wiedział i zaproponował chleb ale podziękowaliśmy, w obiekcie odbywało się wesele, co było widać na drugi dzień - bałagan na korytarzu , pokój śmierdział papierosami mimo informacji że nie wolno palić!

2026-06-30 • via Nuitee
L
lirim • solo_traveller • be
9
Pros:

Petite hotel agréable . Mais avec des supers chambres tres propres ( draps, essuies, wc , douche) et confortables. Nous avons eu la suite parentales. Jacuzzi et douche pour les enfants.

Cons:

Nous étions de passages" une nuit" Nous avons eu ce qu on.recherche. propreté, climatisation et lit confortable

2026-06-29 • via Nuitee
M
Mario • solo_traveller • hr
10
2026-06-29 • via Nuitee
E
Eli Ann • family_with_children • no
3
Disappointing. Smelly rooms, and no real breakfast.
Pros:

Good size rooms

Cons:

One of the rooms had a terrible smell. Probably issues with(dry) plumbing in the bathroom. We tried airing out the room, and left the water running in the shower for a bit. We are not picky at all, but that was just horrific.
When we arrived for breakfast we were told there was an emergency so they didn’t serve breakfast(they were preparing for a wedding, and there were almost no guests). We got some slices of bread and some packets of nutella and jam. The breakfast was one of the reasons we chose that hotel as we needed a good start for our next 10 hours of driving.

Despite not seing any guest, there obviously were some people there, as we were woken up at 6.50 by kids screaming in the hallways, knocking on doors.

I realise some of this isn’t the fault of the staff that was on shift, but it really was a bad experience.

2026-06-28 • via Nuitee
M
Mariusz Wiśniewski • solo_traveller • pl
9
Pros:

Czystość, lokalizacja hotelu

Cons:

Brak

2026-06-27 • via Nuitee
D
DANIEL • solo_traveller • de
8
2026-06-22 • via Nuitee
A
Aleks • solo_traveller • mk
9
2026-06-16 • via Nuitee
A
Antic • solo_traveller • ba
9
2026-06-15 • via Nuitee
J
Jurgen • couple • nl
9
2026-06-15 • via Nuitee
F
francis • solo_traveller • fr
10
2026-06-13 • via Nuitee
M
Martin • solo_traveller • de
8
2026-06-08 • via Nuitee
T
Tanov • couple • at
8
2026-05-29 • via Nuitee
R
Reinhold • couple • de
5
2026-05-28 • via Nuitee
S
Sorin • solo_traveller • at
8
2026-05-25 • via Nuitee
A
Attila • family_with_children • hu
5
Pros:

Szobával minden rendben lett volna, ha nincs tele szúnyoggal.

Cons:

Az egész szoba tele volt szúnyogokkal. Nem lehetett aludni. Legközelebb figyeljenek erre a takarírók hogy ne hagyják nyitva az ablakot.

2026-05-20 • via Nuitee
M
Miki • solo_traveller • hu
7
2026-05-19 • via Nuitee
A
Alona • solo_traveller • ua
10
2026-05-18 • via Nuitee