Retaj Alhayat

Hotels
•
Independent
8.6 (6 reviews)
Majed Prince Road, Makkah, Makkah Province, 24238 , Makkah , SA
966-509843835

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Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Free self parking
Free valet parking
Housekeeping on request
Covered parking
Secured parking
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Helpful staff
Nice alternative hotel
Cons:
Hotel was closed
Poor communication before arrival

Categories

Cleanliness
7.85
The hotel was closed and under construction, which likely affected the cleanliness experience.
Service
9.35
The staff were helpful and communicated through various means, though English was not their first language.
Location
8.35
The hotel is on a large hill, making it difficult for elderly guests and children, although transport is available.
Room Quality
9.35
The alternative hotel provided was nice and close to the Haram.
Amenities
8.35
Amenities are available, but accessibility issues due to location affect overall experience.
Value for Money
8.35
Disappointment about the hotel closure may affect perceived value.
Food and Beverage
8.85
Not explicitly mentioned, presumed to meet standard quality for the hotel tier.
Overall Experience
8.35
Overall experience was mixed due to the surprise closure but the staff's effort was appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:49

Property Description

With a stay at Retaj Alhayat in Makkah, you'll be within a 10-minute drive of Great Mosque of Makkah and Kaaba. Dining Options Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Convenient Amenities Free valet parking is available. Make yourself at home in one of the 370 guestrooms. Connectivity and Comfort Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Contact for booking.

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • No pets and no service animals are allowed at this property.
  • A car is required for transportation to and from this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.6
Based on 6 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.35
Room Quality: 9.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 8.35
I
Iqbal • family
6
Pros:

The hotel we booked was not the one we ended up in, it is a sister hotel of the one we booked, my group and I were told just as we landed in the airport that the hotel we booked (Retaj Al Hayat) had closed down for unforeseen circumstances (I don't believe this).I didn't realise this till we arrived at the premises and realised the hotel was shut! Luckily there was a random guy around the area who told us to call a number, I didn't have any mobile data so when I eventually did i had recieved messages on Expedia from the hotel managersaying that we needed to go to their other hotel which was in another loaction, this was not great after a long flight!
The staff were good and helped when they could, English was not their first language and this is something they need to work on, overall we managed to communicate through Google translate etc

The hotel is located on a huge hill which I would not recommend for any elderly or children, they do have a buggy service/ golf cart which is available 24/7 to take you down the hill and up the hill when required, you have to call them on a mobile phone for the to send it down, the traffic at the drop of point is horrendous and usually you end up stuck their for 10-15 minutes etc. It says the walk from the hotel is 10-15 minutes to the mosque ..this is not true it is at least 25 minutes before you enter the Haram at least on the outskirts .. I would use Uber to order taxis as they all charge you double and Uber worked great for us.

2025-09-20 • via Nuitee
A
ahmad
2
Pros:

Die Unterkunft war geschlossen. Ich wurde abgezogen. Ich möchte sofort mein Geld zurück haben

2025-08-22 • via Nuitee
K
Khaled Mohamedwagdy • family
10
Pros:

Well I would love to share my experience and I know it will be a weird one . What happened is when I went there I found out that the hotel is closed and under construction so I was so disappointed , then I was able to get hold off the manager and he apologized for me and transferred me to a different hotel the other hotel name was alosol almasiah الاصول الماسيه a very nice hotel and so close to the haram .not sure whose mistake was ? Expedia or the hotel .so the 5 starts rating is not for Retaj Alhayat it is for the other one and the manager

2025-08-09 • via Nuitee
A
abdullah
10
Pros:

amazing

2025-03-15 • via Nuitee
A
Abdoulaye
10
Pros:

It was wonderful, the only thing missing is no microwave in the room, I Will came back Insha Allah

2025-03-03 • via Nuitee
M
Momota
6
Pros:

The property itself nice for the price but bit far

2025-01-07 • via Nuitee