Casa Vigas, Ex-Rustika Hotel

Hotels
8.3 (1028 reviews)
Occidental 500 , Viña del Mar , cl

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Rooms too small
Cleanliness issues
High added costs for services

Categories

Cleanliness
7.98
Some reviews mentioned issues with cleanliness such as mold and unclean bathrooms.
Service
9.15
Multiple reviews praised the helpful and friendly staff.
Location
9.29
The location received positive feedback for its convenience and charm.
Room Quality
7.44
Several reviews indicated that rooms were small and uncomfortable.
Amenities
7.97
Amenities such as breakfast were appreciated, but some aspects like cleaning could improve.
Value for Money
7.63
Guests felt that room prices were high compared to room quality.
Food and Beverage
8.48
Breakfast was often cited as a highlight, though coffee options could improve.
Overall Experience
8.45
Overall experience was positive, despite some shortcomings in room and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:58

Property Description

Sustainable Guest House with Garden Views

Air-Conditioned Units with Free WiFi
Indulge in comfort with air-conditioned rooms featuring private bathrooms and free toiletries. Stay connected with complimentary WiFi during your stay.

Cozy Amenities and Nearby Attractions
Enjoy the convenience of a coffee shop and minimarket on-site. Explore nearby attractions like Viña del Mar Bus Terminal, Flower Clock, and Wulff Castle. Unwind by the outdoor fireplace or have a picnic in the scenic area.

Book your stay at RUSTIKA Bed and breakfast for a sustainable and comfortable experience in Viña del Mar.

Important information:

In accordance with the country's tax legislation, all Chilean citizens and foreigners residing in Chili are required to pay an additional 19% VAT. To be exempt from this, guests must pay the amount of the stay in USD and present a copy of the immigration card and passport. Guests paying in local currency will not be exempt from paying this fee.
In case of no-show at the establishment, the invoice will be issued in local currency and will include the VAT.
VAT is not included in the accommodations rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1028 reviews
Cleanliness: 7.98
Service: 9.15
Location: 9.29
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.63
Food and Beverage: 8.48
Overall Experience: 8.45
I
Indayara solo_traveller cl
10
Pros:

Es un lugar hermoso, su encanto rústico en medio de la ciudad es un sueño

Cons:

Me.gusto todo

2026-06-27 via Nuitee
A
Acevedo solo_traveller cl
10
Pros:

Muy buena atención.. exelente ubicación y el desayuno 10 de 10

2026-06-17 via Nuitee
E
echeverria couple cl
6
2026-06-16 via Nuitee
R
Roberto Campos Jeldres solo_traveller cl
8
2026-06-13 via Nuitee
A
Anita Maria H family_with_children cl
9
lugar seguro y acogedor
2026-06-13 via Nuitee
N
Nicole solo_traveller cl
2
Pésimo lugar, le ponen restricción a todo
Pros:

Es un lugar limpio

Cons:

Las instalaciones son pequeñas, no se puede sacar el auto cuando uno quiera, tienen restricciones para todo. No se puede pedir algo para comer, no venden comida las 24 horas, está prohibido el delivery, tomar algo y las áreas comunes cierran a las 00:00, entiendo que uno quiera descansar pero para eso está la casa. Se supone que la gente viene de vacaciones para disfrutar pero acá tienen restricciones para todo. El desayuno es poca comida y muy controlado, para el precio me gusto. El desayuno de la mañana de la maratón de viña fue malo, dieron dos mandarinas sin pelar, no es un desayuno continental la verdad. Ah y por si no se me olvida las camas son cortas, si va una persona alta no cae.
Una persona de 1.70 queda con los pies afuera

2026-06-12 via Nuitee
V
veronica solo_traveller cl
5
Pros:

El precio de las habitaciones es atractivo y también la ubicación. La persona qué atiende el WhatsApp es muy atenta.

Cons:

El estacionamiento presenta una pendiente muy pronunciada, por lo que recomendaría evaluar este aspecto antes de llegar en automóvil. Lamentablemente, no pudimos concretar nuestra estadía, ya que no nos sentimos cómodos utilizando un estacionamiento que consideramos de difícil acceso y que podía representar un riesgo para nuestro vehículo.

Si bien nos ofrecieron la posibilidad de estacionar, preferimos no arriesgarnos. Para quienes planeen movilizarse en auto y busquen entrar y salir con tranquilidad durante su estadía, considero importante tener en cuenta esta característica del lugar.

2026-06-12 via Nuitee
P
Patricia couple cl
7
Tranquilo, calido
Pros:

El desayuno está bien, podría ser más variado

Cons:

Estuve bien

2026-06-10 via Nuitee
C
Carolina family_with_children cl
10
2026-06-10 via Nuitee
A
Alejandra solo_traveller cl
10
Pros:

Relación precio calidad. Personal muy amable.

Cons:

Estuvo todo bien

2026-06-09 via Nuitee
F
Fabiana couple cl
10
2026-06-08 via Nuitee
V
Vásquez solo_traveller cl
9
Pros:

La atención del personal en general, todos muy amables y atentos a nuestras inquietudes.

Cons:

El espacio de la habitación es mas pequeño de lo que se ve en las imágenes, pero todo muy limpio y comodo.

2026-06-08 via Nuitee
S
Sebastian Albano couple cl
8
.
Pros:

.

Cons:

.

2026-06-08 via Nuitee
B
Briceño solo_traveller cl
10
2026-06-08 via Nuitee
A
Angelica marisol solo_traveller cl
10
Pros:

Muy cómodo, excelente atención

2026-06-07 via Nuitee
D
doris solo_traveller cl
9
2026-06-06 via Nuitee
K
Katherine couple cl
9
Tranquila, buena ubicación y excelente atención
Pros:

Comodidad, limpieza, trato del personal

2026-06-05 via Nuitee
A
Alejandro solo_traveller cl
9
Pros:

Desayuno

Cons:

Sábanas con manchas.

2026-06-04 via Nuitee
C
Comercializadora solo_traveller cl
9
Pros:

todo muy bien, fue un viaje de trabajo.

2026-06-04 via Nuitee
A
Alfredo Jesus couple cl
9
2026-06-03 via Nuitee