Heritage Hotel Rockhampton

Hotels
6.9 (737 reviews)
228 Quay Street , Rockhampton , au

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Garden
Fishing
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good food
Cons:
Cleanliness issues
Poor room quality
Service inconsistencies

Categories

Cleanliness
3.9
Multiple reviews highlighted severe cleanliness issues, including dirty bathrooms and unvacuumed floors.
Service
9.4
Staff were helpful, although there were reports of poor service in specific situations.
Location
9.4
Location was frequently mentioned as a positive aspect.
Room Quality
4.9
Several complaints about unclean rooms and subpar furniture quality.
Amenities
5.9
Standard amenities were mentioned, but issues were reported with functionality and hygiene.
Value for Money
6.9
Value perceived as low due to the state of the facilities and lack of cleanliness.
Food and Beverage
8.9
Food was praised in multiple reviews, indicating a positive experience.
Overall Experience
5.9
General dissatisfaction was prevalent, with several guests indicating they wouldn't return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:29

Property Description

Scenic Riverside Location:
Nestled on the banks of the Fitzroy River, Heritage Hotel Rockhampton offers a picturesque setting for your stay. Enjoy stunning river views right from the comfort of your room.

Culinary Delights:
Indulge in a culinary journey at our on-site restaurant serving delectable Cajun/creole and Australian cuisine. Savor every bite while overlooking the serene garden surroundings.

Convenient Amenities:
Experience comfort and convenience with our well-equipped rooms featuring flat-screen TVs, desks, and river views in select accommodations. Take advantage of the terrace and on-site parking for a hassle-free stay.

Ready to immerse yourself in the charm of Rockhampton? Book your stay at Heritage Hotel Rockhampton now for a memorable riverside retreat.

Important information:

You strictly cannot check in before 15:00 on Mondays.

Please note, live entertainment is conducted over the weekends and a certain amount of noise can be heard especially in the internal rooms, which are the ones without a balcony.

Please note that the bar is open from Tuesday to Sunday.

Please note that the property has no elevator, has only stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.9
Based on 737 reviews
Cleanliness: 3.9
Service: 9.4
Location: 9.4
Room Quality: 4.9
Amenities: 5.9
Value for Money: 6.9
Food and Beverage: 8.9
Overall Experience: 5.9
P
peter • extended_group • au
7
2026-08-18 • via Nuitee
G
Geoffrey • extended_group • au
10
2026-08-12 • via Nuitee
S
Sheila • solo_traveller • au
8
Its a comfy & quite one
Pros:

Its accessible & near to the airport

2026-08-09 • via Nuitee
M
Molinda • solo_traveller • au
8
2026-08-09 • via Nuitee
A
Anne • solo_traveller • au
6
Pros:

Just opposite the river and close to a lovely park.

Cons:

It gets very noisy on a weekend. I didn't do my research and only realised on arrival that there are several clubs right next door plus the in-house pub draws a crowd as well.

2026-08-06 • via Nuitee
F
Farly • solo_traveller • au
8
Pros:

Quaint old school accommodation.

2026-08-06 • via Nuitee
A
Ana Julia • solo_traveller • au
8
2026-08-03 • via Nuitee
W
Wayne • solo_traveller • au
9
2026-08-02 • via Nuitee
C
Colleen • solo_traveller • au
8
2026-07-25 • via Nuitee
J
jose luis • solo_traveller • au
7
2026-07-25 • via Nuitee
L
Leigh • solo_traveller • au
5
2026-07-24 • via Nuitee
S
Steven • solo_traveller • au
5
Sad to say I probably wont be bookng there again.
Pros:

Staff and bar are great.

Cons:

Some other guests cranking music at 3am, the walls are thin. Pillow was super thin.

2026-07-23 • via Nuitee
S
Steven • solo_traveller • au
6
2026-07-23 • via Nuitee
C
Claudio Buz • solo_traveller • it
5
Pros:

Not helping much with check in

2026-07-23 • via Nuitee
S
Stephen • couple • au
7
All good. Great for the short stay.
Pros:

Easy to find.

Cons:

Stairs

2026-07-22 • via Nuitee
W
Warwick • solo_traveller • au
5
Comfortable enough for my purpose ,but overall a disappointing experience
Pros:

Location was excellent for me, and the staff tried hard to help. The 3 flights of stairs carrying luggage weren't enjoyable and the general state of the room was "tired"

Cons:

A clean up of the ensuite facility would help a lot, as it was really disappointing and the room looked a bit tired over all. I realise it's an old building but the furniture was not really clean

2026-07-21 • via Nuitee
M
Michael • solo_traveller • au
7
Fine
Pros:

Great location and cool old pub

Cons:

They retain a handwritten copy of credit debit cards “in case you smash up the room”. Despite this being illegal it shouldn’t apply to customers who have paid through booking as there is a process to follow

2026-07-20 • via Nuitee
G
Gladwin • solo_traveller • au
8
2026-07-20 • via Nuitee
M
Michael Cranitch • solo_traveller • au
8
Pros:

on the river. Meal was good.Drinks were cold

Cons:

accommodation on third floor no lifts

2026-07-17 • via Nuitee
L
Leigh • solo_traveller • au
6
2026-07-16 • via Nuitee