Heritage Hotel Rockhampton

Hotels
6.9 (689 reviews)
228 Quay Street , Rockhampton , au

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Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Express check-in/check-out
Kid meals
Evening entertainment
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good food
Cons:
Cleanliness issues
Poor room quality
Service inconsistencies

Categories

Cleanliness
3.9
Multiple reviews highlighted severe cleanliness issues, including dirty bathrooms and unvacuumed floors.
Service
9.4
Staff were helpful, although there were reports of poor service in specific situations.
Location
9.4
Location was frequently mentioned as a positive aspect.
Room Quality
4.9
Several complaints about unclean rooms and subpar furniture quality.
Amenities
5.9
Standard amenities were mentioned, but issues were reported with functionality and hygiene.
Value for Money
6.9
Value perceived as low due to the state of the facilities and lack of cleanliness.
Food and Beverage
8.9
Food was praised in multiple reviews, indicating a positive experience.
Overall Experience
5.9
General dissatisfaction was prevalent, with several guests indicating they wouldn't return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:29

Property Description

Scenic Riverside Location:
Nestled on the banks of the Fitzroy River, Heritage Hotel Rockhampton offers a picturesque setting for your stay. Enjoy stunning river views right from the comfort of your room.

Culinary Delights:
Indulge in a culinary journey at our on-site restaurant serving delectable Cajun/creole and Australian cuisine. Savor every bite while overlooking the serene garden surroundings.

Convenient Amenities:
Experience comfort and convenience with our well-equipped rooms featuring flat-screen TVs, desks, and river views in select accommodations. Take advantage of the terrace and on-site parking for a hassle-free stay.

Ready to immerse yourself in the charm of Rockhampton? Book your stay at Heritage Hotel Rockhampton now for a memorable riverside retreat.

Important information:

You strictly cannot check in before 15:00 on Mondays.

Please note, live entertainment is conducted over the weekends and a certain amount of noise can be heard especially in the internal rooms, which are the ones without a balcony.

Please note that the bar is open from Tuesday to Sunday.

Please note that the property has no elevator, has only stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    No internet access available.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 689 reviews
Cleanliness: 3.9
Service: 9.4
Location: 9.4
Room Quality: 4.9
Amenities: 5.9
Value for Money: 6.9
Food and Beverage: 8.9
Overall Experience: 5.9
N
Nathan • solo_traveller • au
8
Rocky Stayz
Pros:

Fantastic location and it's a classic old pub.. what's not to like.

Cons:

It's a classic old pub-old being the word.

2026-03-12 • via Nuitee
S
Steven • solo_traveller • au
6
2026-02-23 • via Nuitee
M
Michael Scheper • couple • us
6
Pretty average, even for a pub hotel, but great location
Pros:

Right on the river, close to everything, pretty much the nicest part of town. Most of the staff were friendly and helpful. Room was pretty spacious.

Cons:

No wifi, although the city wifi wasn't bad. The balcony was shared and some other guests smoked nicotine outside our door. We couldn't actually see through the windows. And while it's a 130-year-old pub hotel, I still hoped the sink and carpet not to be older than me.

2026-02-23 • via Nuitee
T
Trail Riders • solo_traveller • au
2
2026-02-13 • via Nuitee
T
Teresa • solo_traveller • au
3
2026-02-08 • via Nuitee
A
Annmarie • couple • au
3
2026-01-31 • via Nuitee
J
Jill • couple • au
10
Great stay with all the comforts of home, loved it !! Room was clean bed was super comfy Awesome shower Cold Aircon Gre
Pros:

The bed was super comfy, the shower was Awesome. It Aldo had a Microwave which was very handy and a Balcony with a Beautiful view overlooking the River. And lovely cold Aircon.

Cons:

There wasn’t anything we didn’t like.

2026-01-23 • via Nuitee
M
MrLittltok • solo_traveller • nz
6
Pros:

The balcony

Cons:

The lack of empathy by there female manager
I arrived from doing nightshift n hour earlier n wasn't allowed to use the room eventhough its was empty and ready.
Fell asleep on the bar waiting
Whats the big deal
Its was empty n ready and i was only an hour early.

2026-01-23 • via Nuitee
G
Greg • extended_group • au
7
2026-01-20 • via Nuitee
V
Vickie • couple • au
7
Apart from dimly light stairs and hallways. The accomodation was in a great location.
Pros:

Location, staff and facilities

Cons:

Lighting on stairwell & upstairs is poor. Could be brighter especially for older patrons.
Room had damaged walls and remote on tv didn’t work. Would be nice to have water provided for kettle. Complimentary water is everywhere I have stayed but obviously not here.

2026-01-19 • via Nuitee
C
Cheryl • solo_traveller • au
8
All I can say was the staff was so good and very helpful
Pros:

It was clean and tidy, the bathroom was nice and clean could be better water pressure was not good.

Cons:

There was so much history in the old pup

2026-01-19 • via Nuitee
N
Nerida • couple • au
7
Pros:

The friendly helpful personality of Jack who carried our bags up 4 flights of stairs and made sure we looked after

Cons:

On a cess to water in the room

2026-01-19 • via Nuitee
D
Darren • solo_traveller • au
1
The worst experience I have ever had at any hotel anywhere...
Pros:

The food was good!

Cons:

The bathroom hadn't been cleaned at all. Pubic hair all over the shower floor, urine on the floor around the toiled and also under the toilet seat. No toilet paper supplied, just an empty roll. Shower drain was blocked so when I turned the shower on the water couldn't drain and then started coming out from behind the toilet all over the floor. A Cockroach then floated up out of the shower drain to top it all off. When I originally went downstairs and told them about the bathroom and to get toilet paper, the man said they would give me a free dinner and drink due to the room not being cleaned. When I went back down 30 mins later he was gone and no one else knew about this offer, so I had to pay full price for the dinner and drink anyway. I don't know if I had the unluckiest stay ever, but this place was a disaster. If someone had just made the effort to phone me, I probably wouldn't have written this review, but they're clearly not even interested.

2026-01-19 • via Nuitee
A
Ashley • solo_traveller • au
2
Very poor but saved by the location
Pros:

Breakfast was a take away coffee

Cons:

The shower head in one of the showers was broken and no soap and was the same the second day, obviously no system of checking the facilities is in place

2026-01-19 • via Nuitee
B
Bibiana • solo_traveller • au
3
Won’t be staying there again but will eat there food is great and so are bar staff
Pros:

Staff and food

Cons:

Dirty cups and floors in room not clean out side looks like it hasn’t been moped in months
Drug up people on both sides of me yelling and screaming till 11pm fighting with their partner over the phone. Running back and forth on the balcony slamming doors till all hours. Couldn’t go on the balcony with out being approached or someone asking me for smokes ect …

2026-01-19 • via Nuitee
C
Clary • couple • au
4
2026-01-19 • via Nuitee
M
MrLittltok • couple • nz
10
Cons:

Bloody leaving my watch behind lol
Hopefully still there in a week when i loop back round.lol

2026-01-12 • via Nuitee
D
Davis • solo_traveller • au
7
Enjoyable.
Pros:

Position and views.

Cons:

The initial key pass didn’t work

2026-01-11 • via Nuitee
M
Mason • couple • gb
5
Pros:

Cheap and pub downstairs

Cons:

There was no kitchen so we had to go out to get food. wasn’t the cleanest.

2026-01-10 • via Nuitee
M
Mahlee • solo_traveller • au
4
Pros:

The old architecture if the building.

Cons:

Bed bugs...

2026-01-05 • via Nuitee