Hotel Chariot

Hotels
•
Kavia Hotels
8.5 (526 reviews)
Calle 56ᴬ 494a , Mérida , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.64
Multiple mentions of cleanliness issues such as dirty sheets and bathroom mold.
Service
9.11
Most reviews highlight friendly reception staff, but there are some mentions of staff not being as attentive.
Location
9.15
Consistently praised for its central location and proximity to attractions.
Room Quality
8.6
Generally good feedback about comfort, but some complaints about windows and views.
Amenities
8.63
Positive comments on the hotel's amenities with minor remarks about some operational aspects.
Value for Money
8.59
Value perceived as fair given the location and comfort, but breakfast costs were mentioned.
Food and Beverage
7.64
Issues noted with quality of service in the restaurant, leading to a lower satisfaction rating.
Overall Experience
8.61
Overall satisfactory experience noted, with a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Central Location
Luxurious Amenities
Multilingual Staff

To experience luxury and convenience in Mérida, book your stay at Hotel Chariot.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 526 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
M
Michael • extended_group • ch
6
War Okay für eine Nacht.
Pros:

Die Lage ist super.

Cons:

Man konnte das Fenster nicht öffnen. Die Klimaanlage war sehr laut und unregelmässig, wir mussten sie deshalb in der Nacht ausschalten. Der Duschenkopf war defekt, das Wasser spritzte in den Raum.

2026-04-11 • via Nuitee
P
Pablo • family_with_children • mx
9
Agradable
Pros:

Ubicación

2026-04-10 • via Nuitee
O
Oliver • couple • mx
10
2026-04-10 • via Nuitee
M
Milena • extended_group • fr
9
Parfait !
Pros:

Propreté, salle de bain, café à disposition, l’emplacement, rangement pour les affaires

Cons:

Manque un sèche cheveux dans la chambre

2026-04-07 • via Nuitee
C
Claudia • family_with_children • mx
9
Pros:

Ubicación e instalaciones

Cons:

las almohadas no eran muy cómodas

2026-04-06 • via Nuitee
C
Celia Esther • couple • mx
10
2026-04-06 • via Nuitee
M
Maria isabel • couple • mx
10
Pros:

Todo en general fue excelente, todo esta nuevo y limpio, el.trato muy amable, excelente ubicación, volvería de nuevo en mis próximas vacaciones a Merida.

2026-04-06 • via Nuitee
C
cruz • family_with_children • mx
9
2026-04-04 • via Nuitee
M
Marcos • couple • es
8
Agradable
Pros:

Ubicación e instalaciones nuevas

Cons:

Un poco descuidadas las habitaciones

2026-04-03 • via Nuitee
R
Rim • solo_traveller • ca
7
Pros:

Excellent location and friendly staff.

Cons:

The hotel informed us on the day of check-in that the pool was not working, and by then free cancellation was no longer available, so we couldn’t make any changes. The room was good, but we found two cockroaches on our last night. The staff removed them, but it was still a bit annoying.

2026-04-03 • via Nuitee
F
Fanny • family_with_children • fr
8
Pros:

Très bien placé, nous avons tout fait à pied.
L’hôtel est joli et très calme, les chambres sont spacieuses et très propres.

2026-04-02 • via Nuitee
I
Isauro • solo_traveller • mx
10
Cons:

El confort de las almohadas

2026-04-01 • via Nuitee
S
SANTOS • solo_traveller • mx
10
Pros:

Las instalaciones y su ubicación

Cons:

El precio

2026-04-01 • via Nuitee
J
Juliana • extended_group • mx
8
SIN DUDA LA MEJOR UBICACIÓN, AUNQUE PODRIAN HACERSE MEJORAS =)
Pros:

EL HOTEL ES UN LUGAR CÓMODO Y SEGURO, CON UNA EXCELENTISIMA UBICACIÓN. EL RESTAURANTE QUE COMPARTE EL MISMO ESPACIO AUNQUE ES INDEPENDIENTE ES UNA OPCION BUENISIMA PARA DESAYUNAR.

Cons:

EL TEMA DE LA LIMPIEZA PODRÍA MEJORAR MUCHÍSIMO, EL BAÑO NO LO SENTÍ LIMPIO A PROFUNDIDAD Y ENCONTRAMOS UNA CUCARACHA MUERTA. EL TEMA DE BARRER Y TRAPEAR PISOS ES DE MALA CALIDAD, ENCUENTRAS CABELLOS QUE SE VE QUE NO BARRIERON CORRECTAMENTE Y EL PISO NO TAN LIMPIO COMO DEBERÍA.

2026-04-01 • via Nuitee
C
Castro • solo_traveller • ar
9
2026-03-29 • via Nuitee
A
Adam • couple • it
8
2026-03-29 • via Nuitee
Žan • couple • si
8
Good
Pros:

Location
Very good breakfast in the restaurant in the same building

Cons:

Very intense smell/parfume throughout the hotel, especially in the room - we got headache from it
You can’t open windows in the room
Shower wasn’t really clean

2026-03-28 • via Nuitee
R
Rodrigo • couple • gb
10
2026-03-27 • via Nuitee
A
Alex • couple • mx
8
2026-03-27 • via Nuitee
R
Rosario Margarita • couple • mx
10
Pros:

La ubicación del hotel, estratégica.

Cons:

Almohadas incómodas, y limpieza. Al llegar a la habitación había una cucaracha.
No estuvieron a tiempo las habitaciones, nos hicieron esperar.

2026-03-26 • via Nuitee