Hotel Chariot

Hotels
•
Kavia Hotels
8.5 (617 reviews)
Calle 56ᴬ 494a , Mérida , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.64
Multiple mentions of cleanliness issues such as dirty sheets and bathroom mold.
Service
9.11
Most reviews highlight friendly reception staff, but there are some mentions of staff not being as attentive.
Location
9.15
Consistently praised for its central location and proximity to attractions.
Room Quality
8.6
Generally good feedback about comfort, but some complaints about windows and views.
Amenities
8.63
Positive comments on the hotel's amenities with minor remarks about some operational aspects.
Value for Money
8.59
Value perceived as fair given the location and comfort, but breakfast costs were mentioned.
Food and Beverage
7.64
Issues noted with quality of service in the restaurant, leading to a lower satisfaction rating.
Overall Experience
8.61
Overall satisfactory experience noted, with a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Central Location
Luxurious Amenities
Multilingual Staff

To experience luxury and convenience in Mérida, book your stay at Hotel Chariot.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 617 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
V
vanessa • solo_traveller • mx
8
Très bien
Pros:

Comme je le dis a chaque fois en général je suis très satisfaite mais cette fois il y a eu un petit souci, l'eau de la douche était à peine tiède... rien de grave mais un peu ennuyeux.

Cons:

Pas d'eau chaude... elle était tout juste tiède

2026-10-15 • via Nuitee
L
Lizbeth • couple • mx
8
Excelente ubicación
Pros:

Tiene una súper ubicación

Cons:

La limpieza del baño, en particular el area de la regadera tenia hongo.
Y en particular las habitaciones de planta baja hay mucho rudio por la noche.
El servicio excelente.

2026-10-12 • via Nuitee
V
vanessa • couple • mx
10
Génial
Pros:

Je suis toujours très satisfaite de cette hôtel !! beaucoup de gens se plaignent du manque de fenêtre ce qui n'est pas le cas certes dans certaines chambres elles sont un peut petites mais ça ne dérange en rien car la chambre est très cosy et agréable. La situation de l'hôtel est au top !! le petit déjeuner dans le resto juste à coté est absolument délicieux. je n'ai rien à redire tout est top.

Cons:

rien

2026-10-10 • via Nuitee
M
Manuel • solo_traveller • mx
6
Pros:

La ubicación

Cons:

La regadera estuvo horrible

2026-10-09 • via Nuitee
J
Jose carlos • extended_group • mx
10
Excelente hotel
Pros:

Todo, el personal súper amable, todo estaba cerca, súper limpio, 10/10.

Cons:

Todo me gustó

2026-10-07 • via Nuitee
C
Carlos • family_with_children • mx
10
El hotel, su gente y ubicación son únicas!! La mejor experiencia donde todo pasa.
Pros:

Limpio, nuevo prácticamente y su gente súper cálida. El restaurante de lo mejor y la ubicación extraordinaria. Son una gran experiencia.

Cons:

La alberca, pero tienen otro hotel en frente y nos dan acceso a él! No es práctico, pero resuelve esa situación. Es un detalle mínimo pero lo menciono de todos modos.

2026-09-19 • via Nuitee
R
Romero Garcia • solo_traveller • mx
9
Pros:

ningún contratiempo. disfrute mucho la estancia

Cons:

un olor raro en el piso dos al final del pasillo

2026-09-14 • via Nuitee
S
Shan • extended_group • nz
7
Pros:

Clean and big

Cons:

The staff can’t speak English , and not good on service

2026-09-11 • via Nuitee
R
Rodriguez • solo_traveller • mx
8
el unico valor la ubicación
Pros:

la ubicación

Cons:

no tenia una ventana estaba encerrada la abitación, el baño mal servicio

2026-09-10 • via Nuitee
P
PAULINA • solo_traveller • mx
10
Pros:

La cercanía al centro y al parque la plancha

2026-09-10 • via Nuitee
H
Humbert • family_with_children • fr
10
2026-09-09 • via Nuitee
V
Villanueva • solo_traveller • mx
8
2026-09-07 • via Nuitee
C
Carolin • extended_group • mx
4
Wouldn’t come back. There are so many other options
Pros:

Great location, 24 staff at the reception.
Ac works great
Private parking

Cons:

Rooms wee quite small and had no option to open a window, which retained smells, made the room smell of stale air and made it impossible to dry any wet clothing. Our toilet wasn’t working properly and didn’t get fixed by the staff. The pool didn’t look particularly clean and not a very welcoming space, felt loveless. One night there was an altercation with the police involved at 2am in front of our room which scared us and made us feel insecure.

2026-09-07 • via Nuitee
A
avila cardeña • solo_traveller • mx
10
2026-09-07 • via Nuitee
O
Oscar • solo_traveller • mx
10
2026-09-06 • via Nuitee
A
Angel • solo_traveller • mx
7
Pros:

La ubicación. Las habitaciones limpias.

Cons:

La alberca estaba sucia.

2026-09-06 • via Nuitee
C
Cristina • solo_traveller • mx
8
Pros:

La ubicación... Lugares cercanos muy bonitos, tranquilo, poca gente. Cerca del centro caminando con calma. Al lado del hotel está un restaurante la comida muy rica.. es parte del hotel supongo

Cons:

Había una cucaracha en la cama la primera noche

2026-09-04 • via Nuitee
M
Mattia • extended_group • it
10
2026-09-04 • via Nuitee
C
CESAR • couple • us
9
Pros:

Location

2026-09-01 • via Nuitee
R
Ricardo • solo_traveller • mx
9
Pros:

Todo excelente, 100% recomendado

2026-08-31 • via Nuitee