Hotel Chariot

Hotels
•
Kavia Hotels
8.5 (482 reviews)
Calle 56ᴬ 494a , Mérida , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.64
Multiple mentions of cleanliness issues such as dirty sheets and bathroom mold.
Service
9.11
Most reviews highlight friendly reception staff, but there are some mentions of staff not being as attentive.
Location
9.15
Consistently praised for its central location and proximity to attractions.
Room Quality
8.6
Generally good feedback about comfort, but some complaints about windows and views.
Amenities
8.63
Positive comments on the hotel's amenities with minor remarks about some operational aspects.
Value for Money
8.59
Value perceived as fair given the location and comfort, but breakfast costs were mentioned.
Food and Beverage
7.64
Issues noted with quality of service in the restaurant, leading to a lower satisfaction rating.
Overall Experience
8.61
Overall satisfactory experience noted, with a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Central Location
Luxurious Amenities
Multilingual Staff

To experience luxury and convenience in Mérida, book your stay at Hotel Chariot.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 482 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
J
Janis • couple • ch
8
Pros:

Room, Bathroom and Shower was very big. Also the location was perfect.

Cons:

Staff has limited language capabilities. Difficult to communicate in English.

2026-03-18 • via Nuitee
C
Claudia • solo_traveller • co
10
Pros:

La ubicación es la mejor. Las habitaciones son tranquilas y muy cómodas.

Cons:

El personal de recepción a veces estaba ausente, pero siempre fueron amables.

2026-03-17 • via Nuitee
F
Fabiana • solo_traveller • ar
10
2026-03-16 • via Nuitee
J
José Elías • extended_group • mx
9
Recomendado!
Pros:

El hotel es pequeño, acogedor, limpio, bien cuidado, moderno, me gustó mucho. Regresaría sin problema alguno, sí lo recomiendo.

Cons:

No le doy el 10 por algunos detalles menores: las almohadas son demasiado grandes (gordas), tuve que usar una decorativa para dormir. Las cortinas dejan entrar mucha luz del sol por la mañana. La alberca no estaba llena por completo cuando me metí, de hecho le faltaba casi la mitad por llenar, y no la estaban llenando.

2026-03-15 • via Nuitee
F
Francisco • couple • mx
9
2026-03-15 • via Nuitee
L
Lilian Edith • family_with_children • mx
8
Pros:

La ubicación,muy céntrica e instalaciones muy limpias

Cons:

Que tienes que salir como tal del hotel para meter su auto al estacionamiento

2026-03-14 • via Nuitee
H
Hernandez • couple • mx
10
2026-03-12 • via Nuitee
R
Rivera • solo_traveller • kr
9
2026-03-11 • via Nuitee
I
Isauro • solo_traveller • mx
10
2026-03-10 • via Nuitee
U
USA • solo_traveller • mx
9
Excelente opcion cumplidora en el Paseo Montejo.
Pros:

exclente opcion muy centrica, instalaciones nuevas con todas las amenidades.

Cons:

el estacionamiento mal señalado

2026-03-09 • via Nuitee
L
LouMM • couple • au
9
Good stay
Pros:

Hotel was in a good location with good dining options near by, the room was a decent size and quiet. Once the shower was fixed it was excellent.

Cons:

Nothing really

2026-03-07 • via Nuitee
R
Reyna • solo_traveller • mx
8
Cons:

La limpieza

2026-03-06 • via Nuitee
P
Paula • couple • cr
10
Pros:

Excelente ubicación, buen trato por parte del personal, habitaciones amplias y cómodas

2026-03-04 • via Nuitee
S
Steven • solo_traveller • us
10
2026-03-04 • via Nuitee
J
Jens • couple • de
7
Pros:

Alles sauber und die Gegend ist ruhig. Warmes Wasser zum Duschen und sehr guter Standard.

Cons:

Dusche steht unter Wasser nach dem Duschen.
Ein Abzieher würde vielleicht helfen.

2026-03-04 • via Nuitee
M
Marcos • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-03-04 • via Nuitee
L
Louise • family_with_children • fr
7
2026-03-03 • via Nuitee
D
David Marquez • couple • mx
8
2026-03-02 • via Nuitee
L
Leonardo • couple • mx
9
Excelente hotel calidad precio.
Pros:

Excelente ubicación, bonito hotel, el restaurante que tiene tambien es muy rico, todo funcionó bien.

Cons:

na

2026-03-02 • via Nuitee
R
ROSARIO • couple • mx
10
merida encantadora
Pros:

el desayuno fenomenal , super rico y llenador

Cons:

un poco la alberca, jeje pero esta buenisima para refrescarse aunque la finalidad no es hotel de alberca

2026-03-01 • via Nuitee