Hotel Chariot

Hotels
•
Kavia Hotels
8.5 (482 reviews)
Calle 56ᴬ 494a , Mérida , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.64
Multiple mentions of cleanliness issues such as dirty sheets and bathroom mold.
Service
9.11
Most reviews highlight friendly reception staff, but there are some mentions of staff not being as attentive.
Location
9.15
Consistently praised for its central location and proximity to attractions.
Room Quality
8.6
Generally good feedback about comfort, but some complaints about windows and views.
Amenities
8.63
Positive comments on the hotel's amenities with minor remarks about some operational aspects.
Value for Money
8.59
Value perceived as fair given the location and comfort, but breakfast costs were mentioned.
Food and Beverage
7.64
Issues noted with quality of service in the restaurant, leading to a lower satisfaction rating.
Overall Experience
8.61
Overall satisfactory experience noted, with a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Central Location
Luxurious Amenities
Multilingual Staff

To experience luxury and convenience in Mérida, book your stay at Hotel Chariot.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 482 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
L
laura • extended_group • us
10
The staff was super nice, the hotel was clean, and the hotel was in a great location.
Pros:

The staff was super nice, the hotel was clean, and the hotel was in a great location.

2026-02-14 • via Nuitee
L
Ligia G • couple • us
10
Pros:

Great hotel, nice staff… awesome location !!!

Cons:

Need ice machine for the customer use, and some glasses for the room

2026-02-12 • via Nuitee
J
Jorge • couple • mx
10
2026-02-12 • via Nuitee
D
Daniela • extended_group • mx
8
2026-02-11 • via Nuitee
M
Maya • solo_traveller • be
8
Pros:

Bien placé
Chambre assez grande et bien propre
Parking dispo dans la rue derrière l’hotel (Pas spécialement sécurisé mais j’ai eu 0 problèmes)

Cons:

Dommage la douche possible que direct du plafond -> compliqué quand on veut se laver sans mouiller les cheveux
Dommage pas de sèche-cheveux dans la chambre
Ps de vrai transat pour bronzer à la piscine et pas assez d’espace pour. Je pensais avec les photos que c’était faisable. Donc je dirais que la piscine c’est surtout pour se rafraîchir et se poser fin d’aprem avec un petit livre.
Aussi une chambre (les fenêtres) donnent sur la zone devant la piscine donc vraiment l’impression d’être en bikini devant les gens de cette chambre… (et pour eux aussi pas génial.)

2026-02-11 • via Nuitee
G
Grajales • couple • mx
9
Pros:

Limpieza y ubicación

2026-02-09 • via Nuitee
P
Patsy • couple • ca
10
2026-02-09 • via Nuitee
C
Cedric • couple • be
7
2026-01-31 • via Nuitee
C
Cynthia • extended_group • mx
10
De maravilla
Pros:

Muy bonito y limpio m, excelente ubicación

2026-01-31 • via Nuitee
S
Sophie • solo_traveller • at
10
Fantastisches Gesamtpaket
Pros:

Wunderbares Hotel! Wir waren besonders vom Personal, das mega freundlich ist und englisch spricht, und vom Parkplatz in einem Innenhof dahinter begeistert. Die Zimmer und das Frühstück haben jedoch auch mehr als unsere Erwartungen erfüllt. Wir würden sofort wiederkommen!

2026-01-31 • via Nuitee
L
Lorraine • extended_group • ca
5
Site de l’hôtel bien situé
Pros:

Déjeuner très bon, bon service également
2ième café régulier devrait être inclus au déjeuner

Chambre: oreiller trop grosse, inconfortable
Douche très inadéquate (nettoyage des jets nécessaires
Chambre trop sombre
Piscine non invitante, eau sale, pas d’espace pour profiter de la vue

Devrait avoir parapluie pour accomodation

Cons:

Voir en haut

2026-01-30 • via Nuitee
L
Luis Fernando • couple • mx
7
2026-01-29 • via Nuitee
L
Luis Alberto • couple • mx
10
2026-01-28 • via Nuitee
G
GHISLAINE • family_with_children • fr
8
Très agréable séjour
Pros:

Très bien placé dans un quartier magnifique à une petite vingtaine de minutes de marche de la place principale du quartier historique. Chambre spacieuse et très confortable. Idéal pour visiter Merida ou comme point de chute pour visiter les lieux archéologiques du Yucatan.

2026-01-27 • via Nuitee
K
Karol • couple • pl
10
2026-01-27 • via Nuitee
M
Michel • couple • mx
8
Cons:

Les falta más personal en el turno de la tarde.

2026-01-26 • via Nuitee
L
Laure • family_with_children • fr
9
Sympathique
Pros:

Plutôt bien placé pour découvrir merida hôtel propre et chambre spacieuse

Cons:

Heures du petit déjeuner tardives mais le personnel a répondu à nos attentes pour que l’on ne perde pas notre petit déjeuner car nous devions partir tôt et j’ai apprécié

2026-01-26 • via Nuitee
J
juan manuel • couple • mx
6
excelente ubicacion, personal muy amable
Pros:

ubicación privilegiada

Cons:

la foto del hotel es anterior al restaurant, pareciere la fachada de una casona antigua, y es decepcionante llegar y ver que no es así

a pesar de la buena voluntad del personal, la tecnica de limpieza de los pisos es inadecuada, son pisos antiderrapantes, la mejo manera de limpiarlo es con uso de agua y se va jalando hasta reunir la mugre y retirarla

2026-01-26 • via Nuitee
S
Slobodan • couple • rs
8
2026-01-25 • via Nuitee
V
Veronica • couple • us
8
Nice stay for a nice price(:
Pros:

The location was perfect for us. We love Paseo Montejo and being close to all the restaurants. Also around the corner is the beautiful calle 47 . Bus stations for the va y ven are easy to access here too. The rooms were decent and comfy. Had most things and the staff were very nice and accommodating.

Cons:

Only things to really point out are; the AC unit in ours was dripping quite a bit and I didnt realize my bag under it was getting soaked:( also it can be noisy at times when people are passing in the hall or there's construction going on outside. Also the pool is a cool feature but not very usable. We found it needed some cleaning but it was fine just sitting in the chairs instead.

2026-01-25 • via Nuitee