Residence Zug

Hotels
7.8 (63 reviews)
Industriestrasse 16 , Zug , ch

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Sauna
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room temperature problems
Confusing check-in process

Categories

Cleanliness
7.41
Some mentions of cleanliness issues, but generally perceived as decent.
Service
8.38
Most reviews praised the staff for being friendly and helpful.
Location
8.42
Multiple reviews highlighted the excellent location close to transport.
Room Quality
7.37
Mixed reviews on room quality; some rooms reported issues like lack of air conditioning.
Amenities
7.7
Amenities generally positively reviewed, though some aspects were lacking.
Value for Money
7.36
Some guests felt pricing was not justified based on their experiences.
Food and Beverage
7.91
Breakfast received positive mentions for quality and selection.
Overall Experience
7.88
Overall, guests expressed satisfaction, highlighting a few important issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:13

Property Description

Convenient Location

Indoor Pool and 24-Hour Front Desk

Free WiFi Throughout the Property

Experience comfort and convenience at Residence Zug, located just a short distance from several popular landmarks and featuring a range of amenities including an indoor pool, 24-hour front desk, and free WiFi. Start your day with a delicious buffet breakfast before exploring the nearby attractions. Book now to secure your stay at Residence Zug.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.8
Based on 63 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.42
Room Quality: 7.37
Amenities: 7.7
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 7.88
S
SD Smith • solo_traveller • il
8
Pros:

Bath, large rooms

Cons:

The check in is a short walk from the rooms.
There were no electricity plugs next to the bed.

2026-01-28 • via Nuitee
G
Gazmend • couple • de
10
2026-01-22 • via Nuitee
J
John • solo_traveller • ch
9
nice and easy
Pros:

Breakfast is good. Close to train station.

Cons:

It could be closer to work :-)
Nothing poor to write

2026-01-20 • via Nuitee
M
Marc • solo_traveller • nl
7
ok
Pros:

Locatie en ontbijt uitstekend

Cons:

De douche is erg matig voor een kamer van deze standaard. Slechte water druk, te lage stang en douche gordijn

2026-01-19 • via Nuitee
J
JANET • solo_traveller • au
10
Great stay, central to train station, shopping plaza and lake
Pros:

An exceptionally comfortable hotel, I stayed here twice during my time in Zug. The breakfast (next door at Park Hotel) was exceptional, as were all of the staff I encountered. I would stay here again!

Cons:

Expensive, but that is Switzerland in general!!!

2026-01-19 • via Nuitee
O
Oksana • solo_traveller • ch
10
Fantastisch!
Pros:

Grüezi.
Es hat mir sehr gut gefallen, bin voll zufrieden geblieben.
Alles ist schnell gegangen (ich habe im letzten Moment das Zimmer gebucht)! Das Personal, die Bedienung war perfekt: entgegenkommend, jede Frage gelöst, super nett. Alles in einem war mega angenehm!
Ich empfehle das Hotel weiter! Und ganz herzlich bedanke mich!
Viel Glück!
Liebe Grüsse,
O.Hemmi

2026-01-19 • via Nuitee
M
Martin • couple • ch
9
2026-01-15 • via Nuitee
J
John • solo_traveller • ch
9
Pros:

Nice breakfast in the main hotel
Nice quiet room
Good value last minute

2026-01-12 • via Nuitee
T
Tobias • solo_traveller • ch
9
2026-01-11 • via Nuitee
B
Bettina • couple • de
6
Pros:

Die Lage war super

Cons:

Die Rezeptionistin war freundlich aber wahrscheinlich noch ganz neu.Sie konnte uns gar keine Frage beantworten.Sie war auf jeden Fall nicht ortskundig.
Wir hatten kein warmes Wasser auf dem Zimmer,bekamen aber ein anderes Zimmer angeboten.
Am nächsten Morgen war ein Feueralarm,weshalb kein Check out möglich war.Dieser Umstand hat aber nur 10 min gedauert.
Der Rezeptionist war freundlich und hat sich dafür entschuldigt

2025-12-29 • via Nuitee
D
DJY • solo_traveller • aq
9
Pros:

Everything of good quality

Cons:

Swiss tarifs

2025-12-24 • via Nuitee
F
Federica • solo_traveller • it
8
Cons:

Non è chiaro come fare il check- in , prima devi andare andare il un ‘hotel e poi a dormire in un’altro posto

2025-12-17 • via Nuitee
H
Hector • solo_traveller • il
9
2025-11-21 • via Nuitee
M
MIHAELA DIANA • extended_group • es
10
2025-11-05 • via Nuitee
M
Marcel • family_with_children • ch
8
2025-10-12 • via Nuitee
T
Thiagarajan • extended_group • se
9
Pros:

All good
Breakfast
Cordial staffs

Cons:

Nothing to mention

2025-10-06 • via Nuitee
K
kerlon • solo_traveller • gb
7
Pros:

The location was perfect for my trip.

Cons:

Nothing

2025-10-05 • via Nuitee
H
Heather
8
Pros:

Stayed in the Residence that is part of the Park Hotel in Zug.

Good central location, 5 mins walk from the train station.

Big room with a balcony, good shower, little / no aircon so a fan was in the room but it was quite noisy.

Main point to note is that you need to check in at the Park Hotel next door to get your key - there wasn't any signage at the Residence to tell you this so be prepared.

Overall good experience.

2025-10-01 • via Nuitee
H
Heinz • solo_traveller • ch
10
2025-09-28 • via Nuitee
P
Peter Bachmann • solo_traveller • ch
8
2025-09-28 • via Nuitee