Hôtel Maurice

Hotels
8.6 (826 reviews)
575 Grande Allée Est , Quebec City , ca

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Room quality
Customer service
Cons:
Cleanliness issues
Service inconsistencies
Limited food options

Categories

Cleanliness
8.33
Some reviews mention cleanliness concerns which warrant a lower score.
Service
8.9
Most reviews indicate good service, but a few note inconsistencies.
Location
8.84
Positive reviews highlight the location's convenience and appeal.
Room Quality
8.99
Generally described as spacious and comfortable with few negatives.
Amenities
8.52
Amenities are generally well-received, but some have noted issues.
Value for Money
8.58
Considered good value based on the reviews despite some concerns.
Food and Beverage
8.13
Limited food options reported, with some dissatisfaction regarding service.
Overall Experience
8.5
Overall positive experiences noted despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:55

Property Description

Luxurious Amenities
Indulge in the comfort and convenience of air-conditioned rooms with modern facilities like a coffee machine, fridge, and minibar.

Central Location
Explore Quebec City's top attractions including Vieux Quebec Old Quebec and Plains of Abraham, all within a short distance from the hotel.

Stunning Views
Enjoy breathtaking city views from select rooms with balconies, while relishing the five-star service and hospitality at Hôtel Maurice.

To book your unforgettable stay at Hôtel Maurice and experience the elegance and charm of Quebec City, reserve your room now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.6
Based on 826 reviews
Cleanliness: 8.33
Service: 8.9
Location: 8.84
Room Quality: 8.99
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.5
G
Giulia solo_traveller br
10
The Best Hotel
Pros:

Best stay of my life! The hotel is very well located, on the main street of quebec. Very easy to walk to the main tourism sights. Also, the it's sooo gorgeous! I was gagged. A huge plus is that the hotel offers a transport service free of charge if needed - this was such a luxury! I loved every staff member I came across, unfortunately, I am very bad with names, but the are great!

2026-02-11 via Nuitee
V
Vincent solo_traveller ca
9
Pros:

Personnel très serviable, la personne à la reception a proposé d'aller garer ma voiture au parking parce que j'étais arrivé 3 minutes après le départ du "valet".

2026-01-26 via Nuitee
J
Jean-François couple ca
6
Voir si haut
Cons:

La musique de type boom boom était très présente dans la chambre jusqu’à 3h00 du matin alors difficile de se reposer avec ceci
Nous étions à la chambre 205
Des avertissements de bruits provenant de la discothèque devrait être discuté avant de confirmer la réservation
Pour le reste c était quand même très bien

2026-01-26 via Nuitee
F
Frederik couple ca
10
2026-01-26 via Nuitee
C
Christophe couple us
8
A comfortable stay with very welcoming staff, though a few service inconsistencies.
Pros:

The staff was incredibly friendly and welcoming, which made our experience even more enjoyable. The accommodation was excellent and provided all the comfort we needed during our visit.
Additionally, the complimentary car service included with our reservation was a thoughtful and convenient touch that added great value to our stay, especially when returning to the train station.

Cons:

Overall, our stay was a bit disappointing, despite some positive intentions from the hotel.

Upon arrival at the train station, the complimentary car service unfortunately did not show up as expected. We therefore took a taxi instead, which was fine, but it was not the seamless arrival we had anticipated.

Additionally, there was an issue with housekeeping. We placed the “Make the room” sign on our door at around 10:00 AM, clearly indicating that we would like the room cleaned. However, when we returned in the evening around 7:30 PM, the room had not been serviced. While we understand that delays can happen, it would have been appreciated to receive some communication or explanation.

That said, we do want to note that, in recognition of the inconvenience, the hotel kindly offered us a late check-out at 2:00 PM, which we appreciated.

With better communication and more consistent service, this could have been a much smoother experience.

2026-01-26 via Nuitee
A
Adam family_with_children pl
10
Pros:

Boutique hotel with great service , high quality rooms with great ambient lightning, comfy beds and quality tea/coffee. A super plus for free car service , used a lot to go to restaurants, spa and nearby attractions

Cons:

Might consider serving breakfast, however the nearby hotel has great options so not a bigger issue

2026-01-24 via Nuitee
R
Roberta couple br
9
Espaço e conforto
Pros:

Os quartos sao muito espaçosos e confortáveis, no inverno o chão do banheiro aquecido faz td a diferença alem do transporte gratuito sob reserva

Cons:

Nao ha cafe da manha

2026-01-21 via Nuitee
Émilie extended_group ca
9
2026-01-20 via Nuitee
B
Brenda couple ca
10
Beautiful Hotel. Great Location but needs better parking
Pros:

The room was gorgeous and very comfortable. Staff extremely friendly and accommodating. It was terrible trying to reach the hotel as we couldn't pull up because of a number of barriers in front of it, we were completely frazzled but the staff were so gracious and kind trying to appease us. Really appreciate their efforts.

Cons:

Booking.com provided the WRONG phone number to the hotel but the person who answered the wrong number gave us the correct phone number. (Tried to call Booking.com but it was a 20 minute wait!!!!) We called the correct hotel number but it ONLY answered in french NO English... we had to stop people on the street to listen to the hotel message so we could reach reception. We circled the hotel 3 times and it took 45 minutes to get into the hotel... there were barriers in front of the hotel so NO place to pull up to take out our luggage. We actually had to stop traffic (one way street) during rush hour (5:30 pm) in order to get into the hotel... totally frazzled after being on the road for 7 hours. Not fun.

2026-01-19 via Nuitee
I
Isabelle couple ca
8
Beau séjour
Pros:

L'accueil

2026-01-19 via Nuitee
G
Giulia couple it
9
Pros:

Camera e bagno ampio, accogliente e pulita.

Cons:

L’ingresso comune con il ristorante

2026-01-19 via Nuitee
L
Luciana family_with_children br
10
Pros:

Excelente atendimento e quarto.
O motorista disponível para os hóspedes eh um diferencial maravilhoso.

2026-01-19 via Nuitee
J
Janine family_with_children ca
10
Hotel honestly was exceptional, staff friendly and lovely, location superb.
Pros:

Didn’t eat breakfast there.

Cons:

Pillows too high ,, need one pillow that’s flatter.
No bathtub.

2026-01-19 via Nuitee
M
Martin family_with_children it
8
Cons:

Klimanalgengeräusch vom Nebengebäude

2026-01-19 via Nuitee
M
Mathilde couple fr
8
Un hôtel parfait pour découvrir Québec à pied
Pros:

Hôtel avec une localisation de choix en plein centre de Québec. Peu de bruit malgré l’emplacement sur la Grande allée.

Cons:

Chambre un peu petite

2026-01-19 via Nuitee
G
Gilles couple ca
8
Bien apprécié notre sejour
Pros:

L’emplacement

2026-01-19 via Nuitee
J
Jackie couple gb
10
A fantastic experience wish we had more time in Quebec.
Pros:

Brilliant central location for the old town and visitor attractions.
Staff so helpful and friendly great room.

Cons:

No mirrors in main room.

2026-01-19 via Nuitee
J
Jan-Sébastien family_with_children ca
8
2026-01-19 via Nuitee
J
John couple us
7
2026-01-19 via Nuitee
S
Sharon couple gb
10
A beautiful place. Lovely staff. Perfect place for a leisure break.
Pros:

We stayed in the most stunning suite. We had everything we could possibly need. It was incredibly spacious. We genuinely wish we could stay more than two nights.

Cons:

If I was being really picky, there’s no way to hang the towels up in the bathroom!

2026-01-19 via Nuitee