Platinum Hotel Ulaanbaatar

Hotels
7.5 (954 reviews)
Chagdarjav street-36 ，1-r khoroo , Ulaanbaatar , mn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Poor food quality
Variable service quality

Categories

Cleanliness
6.71
Some guests reported cleanliness issues, such as unclean rooms and poor shower conditions.
Service
8.18
Service quality was described as variable, with some staff being helpful while others were not.
Location
8.72
Multiple reviews praised the hotel's great location, proximity to attractions, and central area.
Room Quality
7.17
Room quality received mixed reviews; some found rooms spacious but noted old conditions.
Amenities
7.7
Some amenities were appreciated, but issues like inadequate beverage stock were mentioned.
Value for Money
7.16
Guests noted the pricing is reasonable, but some felt the value may not meet expectations due to certain issues.
Food and Beverage
6.71
Breakfast quality was frequently criticized for being cold and unappetizing.
Overall Experience
7.68
General sentiment reflects mixed experiences, with both positive aspects and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:46

Property Description

Luxurious Accommodations

Platinum Hotel, situated in the heart of Ulaanbaatar, offers spacious and modern rooms with complimentary Wi-Fi. Each room is equipped with top-notch amenities including a flat-screen TV, iPod dock, and a cozy sofa.

Convenient Location

Just a short stroll from Sukhbaatar Square, Hotel Platinum provides easy access to the city's main attractions. The Chinggis Khaan International Airport is also within a reasonable driving distance, ensuring a hassle-free commute for guests.

Exceptional Services

With a 24-hour front desk and a dedicated tour desk, Platinum Hotel goes the extra mile to cater to guests' needs. Indulge in a culinary journey at the on-site restaurant, SAPPHIRE, offering a delightful mix of Mongolian and Western cuisine.

Experience luxury and convenience at Platinum Hotel. Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 954 reviews
Cleanliness: 6.71
Service: 8.18
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 6.71
Overall Experience: 7.68
K
Kaichen • extended_group • cn
3
在BOOKING上预订价格优惠，服务很差，如果按照酒店的标价，我不建议入住这里，可以选择成吉思汗酒店。
Pros:

客房空间宽敞。

Cons:

房间内的冰箱有很难闻的味道，我在酒店住了6天，客房清洁人员没有给更换床单被罩，并且浴巾和毛巾有时候没有更换。

2026-05-06 • via Nuitee
A
Aleksandr • solo_traveller • ru
10
2026-05-05 • via Nuitee
B
Brent • couple • au
9
A pleasant stay in a comfortable room and hotel in a great location.
Pros:

The hotel was within walking distance of the main road in the CBD. The rooms were quite large and although a little dated were nice. The bathroom was very clean and aesthetically pleasing.

Cons:

The only thing I can say that I wasn't keen on was when we visited the hotel restaurant, we weren't approached for service and stood there looking like we were lost for a while, so we left and ate in the main street instead.

2026-05-05 • via Nuitee
R
RIMA • couple • jp
5
2026-05-05 • via Nuitee
R
Ramon Gary Blake • family_with_children • za
4
Not as good as it used to be.
Pros:

I have stayed at this hotel a number of times and it isn't as good as it used to be. Staff were ok and location is great.

Cons:

Communication with hotel was abysmal as emails and other messages were left unanswered. I was overcharged for a booking change and missed out on the paid for breakfast as it should have been available at 7am. My departure was 7.30am so I was left with no time for breakfast. Wi-fi connection was a problem on the first night of my stay.

2026-05-04 • via Nuitee
A
Azamat • solo_traveller • mn
5
Reception was not so nice.Seemed like doing her job to get the salary. No confidence,not so friendly
Pros:

It was close to the central market

Cons:

Property is very old

2026-04-27 • via Nuitee
M
Munkh Erdene • couple • be
1
2026-04-23 • via Nuitee
O
olcese • solo_traveller • ar
6
2026-04-22 • via Nuitee
B
Bjorn • solo_traveller • nl
8
2026-04-20 • via Nuitee
B
Bjorn • solo_traveller • nl
8
2026-04-20 • via Nuitee
B
Byerikbol • solo_traveller • mn
4
2026-04-17 • via Nuitee
B
Baterdene • solo_traveller • mn
6
2026-04-13 • via Nuitee
N
NK • family_with_children • mn
7
Pros:

I have stayed at this hotel before. The price used to be reasonable, and the location is very good, with free parking available.

Overall, still a good location, but pricing transparency should be improved.

Cons:

However, this time the hotel applied a high exchange rate (3800 MNT/USD) while official rate was around 3580 MNT, which made the final price slightly higher than expected. While payment in local currency was mentioned, the rate used was not fair.

2026-04-10 • via Nuitee
• solo_traveller • jp
8
2026-04-09 • via Nuitee
A
AYSE NUR • couple • tr
6
Pros:

Otelin yeri merkeze yakındı ve temizdi.

Cons:

Otelin önünde devam eden inşaat gece 3 e kadar sürdü ve 3 günlük konaklamamızın 2 gecesi hiç uyuyamadık. Şehir gezimizi bu sebeple oldukça yorgun yapmak zorunda kaldık.

2026-04-07 • via Nuitee
A
Alexandru • solo_traveller • md
1
Я никогда сюда более не вернусь. Цена не соответствует качеству. С моей карты списали на 20$ больше.
Pros:

Ничего не понравилось.
Мы оплатили завтрак, и нам не хотели его давать. Мы его добились, и он был отвратительным.
Я оказался в "прошлом веке" по уровню обслуживания.
Нас заставили платить за стакан в ванной, которого не было там.

Cons:

Грязь в номере, особенно в ванной. Номер не прибирался перед моим заселением. Отель снаружи выглядит как здание, которые построили, но не вымыли.
Персонал абсолютно не заинтересован в посетителях.

2026-04-04 • via Nuitee
Даштамир • family_with_children • mn
8
Больше не выбирайое этот отель..
Pros:

Завтраж нн понравился. Нечего кушать.

Cons:

Делаешь заказ одно. Когда оплачиваешь совсем другое. Курс обмена денег на тугрики которого вообще нет., взятый с небес. Когда говоиишь. Ответ один обращайтесь к booking. Отношение персонала особенно менеджера наплевательское к гостям. Я принимаю только тогда то и там то.
С утра до позднего вечера не плдъехать на машине. Одни пробки. Подъедешь заехать проблема.

2026-04-02 • via Nuitee
P
PAVEL • couple • ru
8
Pros:

Хороший большой номер. Мебель и сантехника в порядке, много каналов на ТВ.
Хорошие завтраки и заказ по меню в ресторане.
Отличное расположение отеля.
Важно тем кто на своей машине - есть закрытая, свободная парковка! Для центра это очень важно.
Принимают к оплате китайскую карту Россельхозбанка.

Cons:

Номер нуждается в ремонте, обои уже отклеиваются.
Батареи теплые только по ночам.
Рубли на тугрики не меняют.

2026-04-01 • via Nuitee
E
Erdenebileg • couple • mn
5
Good value
Pros:

Location

Cons:

Cleaness

2026-03-27 • via Nuitee
D
david • family_with_children • fr
9
Pros:

Rapport qualité prix

2026-03-25 • via Nuitee