Platinum Hotel Ulaanbaatar

Hotels
7.5 (940 reviews)
Chagdarjav street-36 ，1-r khoroo , Ulaanbaatar , mn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Poor food quality
Variable service quality

Categories

Cleanliness
6.71
Some guests reported cleanliness issues, such as unclean rooms and poor shower conditions.
Service
8.18
Service quality was described as variable, with some staff being helpful while others were not.
Location
8.72
Multiple reviews praised the hotel's great location, proximity to attractions, and central area.
Room Quality
7.17
Room quality received mixed reviews; some found rooms spacious but noted old conditions.
Amenities
7.7
Some amenities were appreciated, but issues like inadequate beverage stock were mentioned.
Value for Money
7.16
Guests noted the pricing is reasonable, but some felt the value may not meet expectations due to certain issues.
Food and Beverage
6.71
Breakfast quality was frequently criticized for being cold and unappetizing.
Overall Experience
7.68
General sentiment reflects mixed experiences, with both positive aspects and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:46

Property Description

Luxurious Accommodations

Platinum Hotel, situated in the heart of Ulaanbaatar, offers spacious and modern rooms with complimentary Wi-Fi. Each room is equipped with top-notch amenities including a flat-screen TV, iPod dock, and a cozy sofa.

Convenient Location

Just a short stroll from Sukhbaatar Square, Hotel Platinum provides easy access to the city's main attractions. The Chinggis Khaan International Airport is also within a reasonable driving distance, ensuring a hassle-free commute for guests.

Exceptional Services

With a 24-hour front desk and a dedicated tour desk, Platinum Hotel goes the extra mile to cater to guests' needs. Indulge in a culinary journey at the on-site restaurant, SAPPHIRE, offering a delightful mix of Mongolian and Western cuisine.

Experience luxury and convenience at Platinum Hotel. Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 940 reviews
Cleanliness: 6.71
Service: 8.18
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 6.71
Overall Experience: 7.68
H
Hanggai • couple • cn
10
2026-03-07 • via Nuitee
N
naran • family_with_children • mn
1
Cons:

보킹 예약 했다고 하니까 방이 없다 하고 ㅎㅎ
직원 여자 분이 정말 4가지가 없더라고요 내가 원화로 결제 한다고 가격 도 보여 줬는데 자기 마음대로 달러 달라고 하더라고요. 횐율 가격도 자기 마음대로 ㅎㅎ 다시 내 인생에서 보고 싶진 않은 사람 ㅎㅎ. 프론트 계좌 나와 있어서 그쪽으로 이체 하겠다고 하니까 다른 계좌번호 준다고 하고 아무튼 별로 입니다 가지 마십시오 좀 더 냈더라도 다른 선택 하시길

2026-03-06 • via Nuitee
A
Amarsanaa • family_with_children • au
4
Cons:

They charged more than the price shown in the app total rip off charged 50k tugrug more

2026-02-27 • via Nuitee
B
Buren • solo_traveller • mn
4
2026-01-30 • via Nuitee
Алёна • extended_group • ru
10
Pros:

Хорошее расположение отеля , не совсем центр, но пешком можно сходить до ТЦ. У отеля своя парковка.

Cons:

Очень холодно в номерах, отель уже не новый, постель вроде чистая, но с дырочками. Кровати как лавки деревянные, кое как две ночи переночевали.

2026-01-26 • via Nuitee
S
Samet Kalyoncu • solo_traveller • tr
10
2026-01-25 • via Nuitee
B
Bilguun • solo_traveller • mn
5
2026-01-20 • via Nuitee
M
Matteo Sebastiano • extended_group • it
6
2026-01-19 • via Nuitee
H
HAYAKAWA • couple • jp
8
2026-01-19 • via Nuitee
M
Misa • couple • jp
5
普通。値段は場所代と捉えれば良い。
Pros:

ロケーションは良い。部屋が広いのも良かった。

Cons:

市内のホテルはほとんどそうだけど、照明が暗い。入り口、ロビー全て暗い。あまりお湯が出ない時間帯がある。ローカルに聞くと良くあることとのことなのでホテル側は気にしていないかも。ウランバートル市内は古い割には全体的にホテル高いです。

2026-01-19 • via Nuitee
M
MASUI • solo_traveller • jp
6
部屋は良し！！
Pros:

部屋が広いこと！

Cons:

部屋着がないところ！
受付のスタッフさんが
対応△

2026-01-19 • via Nuitee
V
Vilavong • solo_traveller • la
6
2026-01-19 • via Nuitee
D
Denis • extended_group • ru
4
Pros:

удобное расположение. центр рядом. есть парковка. рядом магазин.

Cons:

грязновато. witi не работал на 4 5 6 этажах. плохо убирают в номерах. если не напомнить вообще не уберут. засоряется унитаз и раковина. НЕТ ХАЛАТА! завтрак ну так себе...для такого сервиса цена дорого.

2026-01-19 • via Nuitee
K
KUMIKO • solo_traveller • jp
8
良かった
Pros:

便利な場所にある。2回目の利用で安心して泊まる事ができた。

Cons:

玄関はちょっと暗い感じ。朝食はあまり美味しくないが、レストランがあって便利。

2026-01-19 • via Nuitee
K
Kupyxa • solo_traveller • ru
9
Замечательный бизнес-отель для делового путешествия
Pros:

Отличный огромный double-standard по очень приемлемой цене! Заворожил офорт на стене ресторана с традиционным монгольским эпосом древним монгольским письмом - вертикальные строчки, как ветви плакучей ивы над Матерью-Природой… (фото)

Cons:

Завтрак открывается немного поздно (по моему режиму), в 8:30

2026-01-16 • via Nuitee
Y
Yuki • solo_traveller • jp
2
Cons:

booking.comで予約をして、予約した日に宿を訪れたら予約ができていないと言われてお金を払えと言われた。
クレジットカードで支払った証拠とbooking.comの予約サイトを見せてようやく泊まれたが
通訳さんがいなかったら、お金を支払わされたと思う。

宿は快適で問題なかったが、
宿の人が言うには、この問題はよくあるらしいので、booking.comから予約しないほうがいい

2026-01-12 • via Nuitee
A
Amraa • family_with_children • mn
6
Pros:

Spacious room

Cons:

Hotel staff charged more than the price that was shown on booking.com

2026-01-09 • via Nuitee
Даштамир • extended_group • mn
8
2026-01-08 • via Nuitee
L
Lkhamsuren • solo_traveller • mn
8
2026-01-04 • via Nuitee
Даштамир • family_with_children • mn
8
2025-12-26 • via Nuitee