Platinum Hotel Ulaanbaatar

Hotels
7.5 (954 reviews)
Chagdarjav street-36 ，1-r khoroo , Ulaanbaatar , mn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Poor food quality
Variable service quality

Categories

Cleanliness
6.71
Some guests reported cleanliness issues, such as unclean rooms and poor shower conditions.
Service
8.18
Service quality was described as variable, with some staff being helpful while others were not.
Location
8.72
Multiple reviews praised the hotel's great location, proximity to attractions, and central area.
Room Quality
7.17
Room quality received mixed reviews; some found rooms spacious but noted old conditions.
Amenities
7.7
Some amenities were appreciated, but issues like inadequate beverage stock were mentioned.
Value for Money
7.16
Guests noted the pricing is reasonable, but some felt the value may not meet expectations due to certain issues.
Food and Beverage
6.71
Breakfast quality was frequently criticized for being cold and unappetizing.
Overall Experience
7.68
General sentiment reflects mixed experiences, with both positive aspects and significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:46

Property Description

Luxurious Accommodations

Platinum Hotel, situated in the heart of Ulaanbaatar, offers spacious and modern rooms with complimentary Wi-Fi. Each room is equipped with top-notch amenities including a flat-screen TV, iPod dock, and a cozy sofa.

Convenient Location

Just a short stroll from Sukhbaatar Square, Hotel Platinum provides easy access to the city's main attractions. The Chinggis Khaan International Airport is also within a reasonable driving distance, ensuring a hassle-free commute for guests.

Exceptional Services

With a 24-hour front desk and a dedicated tour desk, Platinum Hotel goes the extra mile to cater to guests' needs. Indulge in a culinary journey at the on-site restaurant, SAPPHIRE, offering a delightful mix of Mongolian and Western cuisine.

Experience luxury and convenience at Platinum Hotel. Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 954 reviews
Cleanliness: 6.71
Service: 8.18
Location: 8.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 6.71
Overall Experience: 7.68
M
Munkh Erdene • couple • be
1
2026-04-23 • via Nuitee
O
olcese • solo_traveller • ar
6
2026-04-22 • via Nuitee
B
Bjorn • solo_traveller • nl
8
2026-04-20 • via Nuitee
B
Bjorn • solo_traveller • nl
8
2026-04-20 • via Nuitee
B
Byerikbol • solo_traveller • mn
4
2026-04-17 • via Nuitee
B
Baterdene • solo_traveller • mn
6
2026-04-13 • via Nuitee
N
NK • family_with_children • mn
7
Pros:

I have stayed at this hotel before. The price used to be reasonable, and the location is very good, with free parking available.

Overall, still a good location, but pricing transparency should be improved.

Cons:

However, this time the hotel applied a high exchange rate (3800 MNT/USD) while official rate was around 3580 MNT, which made the final price slightly higher than expected. While payment in local currency was mentioned, the rate used was not fair.

2026-04-10 • via Nuitee
• solo_traveller • jp
8
2026-04-09 • via Nuitee
A
AYSE NUR • couple • tr
6
Pros:

Otelin yeri merkeze yakındı ve temizdi.

Cons:

Otelin önünde devam eden inşaat gece 3 e kadar sürdü ve 3 günlük konaklamamızın 2 gecesi hiç uyuyamadık. Şehir gezimizi bu sebeple oldukça yorgun yapmak zorunda kaldık.

2026-04-07 • via Nuitee
A
Alexandru • solo_traveller • md
1
Я никогда сюда более не вернусь. Цена не соответствует качеству. С моей карты списали на 20$ больше.
Pros:

Ничего не понравилось.
Мы оплатили завтрак, и нам не хотели его давать. Мы его добились, и он был отвратительным.
Я оказался в "прошлом веке" по уровню обслуживания.
Нас заставили платить за стакан в ванной, которого не было там.

Cons:

Грязь в номере, особенно в ванной. Номер не прибирался перед моим заселением. Отель снаружи выглядит как здание, которые построили, но не вымыли.
Персонал абсолютно не заинтересован в посетителях.

2026-04-04 • via Nuitee
Даштамир • family_with_children • mn
8
Больше не выбирайое этот отель..
Pros:

Завтраж нн понравился. Нечего кушать.

Cons:

Делаешь заказ одно. Когда оплачиваешь совсем другое. Курс обмена денег на тугрики которого вообще нет., взятый с небес. Когда говоиишь. Ответ один обращайтесь к booking. Отношение персонала особенно менеджера наплевательское к гостям. Я принимаю только тогда то и там то.
С утра до позднего вечера не плдъехать на машине. Одни пробки. Подъедешь заехать проблема.

2026-04-02 • via Nuitee
P
PAVEL • couple • ru
8
Pros:

Хороший большой номер. Мебель и сантехника в порядке, много каналов на ТВ.
Хорошие завтраки и заказ по меню в ресторане.
Отличное расположение отеля.
Важно тем кто на своей машине - есть закрытая, свободная парковка! Для центра это очень важно.
Принимают к оплате китайскую карту Россельхозбанка.

Cons:

Номер нуждается в ремонте, обои уже отклеиваются.
Батареи теплые только по ночам.
Рубли на тугрики не меняют.

2026-04-01 • via Nuitee
E
Erdenebileg • couple • mn
5
Good value
Pros:

Location

Cons:

Cleaness

2026-03-27 • via Nuitee
D
david • family_with_children • fr
9
Pros:

Rapport qualité prix

2026-03-25 • via Nuitee
C
Chayana • couple • mn
8
2026-03-23 • via Nuitee
F
Fabio • family_with_children • br
8
Pros:

Great location, near the city center.

2026-03-22 • via Nuitee
W
Wiktor • family_with_children • pl
10
2026-03-22 • via Nuitee
B
Byambasuren • couple • mn
10
N/A
Pros:

checking in early

Cons:

N/A

2026-03-20 • via Nuitee
W
William • solo_traveller • gb
7
Pros:

The reception staff were very helpful in my dealing with them.

Cons:

The WiFi.

2026-03-20 • via Nuitee
E
Erdenebileg • couple • mn
8
Nice hotel
Pros:

Location

Cons:

Nothing special

2026-03-19 • via Nuitee