Zhangjiajie Metropolo Hotel

Hotels
8.4 (273 reviews)
Room 101, Building S3, Indigo Plaza, Guanliping Community, Guanliping Office , Zhangjiajie , cn

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Private parking

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Breakfast options limited
Staff language barrier

Categories

Cleanliness
8.04
Some reviews mentioned cleanliness issues, though overall sentiment was generally positive.
Service
8.71
While there were some complaints about staff communication, most reviews indicated a friendly and accommodating service.
Location
9.05
Consistently praised for its proximity to cable car access and nearby restaurants.
Room Quality
8.5
Rooms are described as modern and well-equipped, contributing positively to the guests' experience.
Amenities
8.33
Amenities received mixed feedback, with some guests hoping for improvements, particularly regarding breakfast options.
Value for Money
8.49
Many guests felt the pricing was justified by the quality of the stay.
Food and Beverage
7.54
Breakfast quality received several critiques regarding variety and suitability for Western tastes.
Overall Experience
8.51
Overall satisfaction was high, especially regarding location and room quality, despite some service and amenity concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:46

Property Description

Convenient Location
Modern Amenities
Delicious Dining Options

Book your stay at Zhangjiajie Metropolo Hotel for a perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 273 reviews
Cleanliness: 8.04
Service: 8.71
Location: 9.05
Room Quality: 8.5
Amenities: 8.33
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 8.51
Z
Zaira • solo_traveller • it
10
Pros:

Posizione centrale, vicino autobus che partono per monte tienmen, fanno tutto loro ( biglietti ecc), colazione a buffet ( migliorabile per noi occidentali), lavanderia inclusa, personale gentile.

2026-07-16 • via Nuitee
D
Demetriad • solo_traveller • ro
9
2026-07-15 • via Nuitee
Артём • solo_traveller • ru
4
Pros:

Удобное расположение около канатной дороги и начала всех трёх маршрутов (A/B/C) в Tianmen park. Довольно хорошие завтраки с большим выбором.

Cons:

Главный минус - нет горячей воды. В один день была, в другой не было. У них висит табличка предупреждение в ванной "Горячая вода нагревается электричеством; если датчик температуры воды показывает низкое значение - подождите 20 минут и попробуйте снова". Но в один из дней горячей воды не было ни утром, ни вечером, ни ночью. Датчик показывал 25 градусов всё это время. Какой смысл от других технологичных штук в номере, по типу умного унитаза, если нет такой базовой вещи как горячая вода.

Три раза переставала работать карточка входа в номер. Приходилось спускаться на ресепшн, чтобы те делали с ней какие-то манипуляции.

Wi-Fi не работал, вообще. Писало ошибку "нет подключения к интернету".

2026-07-13 • via Nuitee
C
Claudia • couple • it
10
2026-07-12 • via Nuitee
U
Ubik.Traveller • solo_traveller • pt
9
Tianmen mountain - Zhangjiajie
Pros:

The hotel location is central, sorrounded by restaurants and very close to the cableway station to tianmen mountain. The breakfast is very good with a variety of options either Asian food or western. Finally the staff were always very very helpful in particular Candy.

Cons:

This is not the hotel's direct responsibility; at some point in the more or less recent past, someone smoked inside the room.

2026-07-05 • via Nuitee
R
RODOMARQUE • extended_group • br
9
2026-07-05 • via Nuitee
S
Sophie • couple • ch
9
2026-07-03 • via Nuitee
M
MatiasOlivieri • solo_traveller • ar
9
Pros:

El hotel cumplió con mis expectativas, se encuentra a una cuadra del teleférico que te lleva a la atracción principal, es cómodo y limpio. La verdad que recomendable. El personal muy amable y servicial.

2026-07-02 • via Nuitee
A
Ainetta • extended_group • kz
9
Хороший отель с абьюзером туалетом
Pros:

Расположение идеальное, в 5 минутах ходьбы от канатной дороги, рядом есть магазины, аптеки, места где по есть, относительно удобный подъезд для Диди, номера хорошие, полностью нашпигованы автоматизацей, туалет "абьюзер", пока разобралась, ругалась с ним страшно, то греет, то моет, вообщем, развлеклись с ним славно, но понравилось, сам весь умный, смывает
На первом этаже есть все для покупки экскурсий. Завтрак не брала

Cons:

Все отлично

2026-07-01 • via Nuitee
S
sergio • extended_group • es
10
La mejor elección
Pros:

Sin duda la mejor elección. Las habitaciones amplias, cómodas, limpias y con buen gusto. Está bien ubicado, a 4 min andando de donde salen los autobuses y teleféricos a la puerta del cielo.
Desayuno variado y bastante rico.
No sigas buscando… es muy buena opción.

Cons:

Todo perfecto

2026-07-01 • via Nuitee
P
Patricia • solo_traveller • br
8
Pros:

Hotel padrão turismo, bom custo benefício

2026-06-24 • via Nuitee
J
Jacob • solo_traveller • mt
9
2026-06-21 • via Nuitee
A
Anudari • couple • mn
8
2026-06-10 • via Nuitee
R
Rosana • couple • ar
10
2026-06-07 • via Nuitee
N
Nora • couple • hu
9
Pros:

The hotel has a great location if you are going to visit Tianmen mountain. It is also close to the train station (in case you are planning to go to Furong Town) and the airport. The staff was kind and helpful, we arrived in the morning and they let us check-in way earlier than the usual check in time.

Cons:

There are not enough elevators for the size of the hotel, reaching the restaurant at breakfast was pretty challenging and apparently there are no stairs.

2026-06-02 • via Nuitee
C
Catherine • couple • au
9
Pros:

Staff went beyond & tried very hard to communicate with us to sort out our travel plans to local hotspots. Very happy

2026-06-01 • via Nuitee
I
Inga Edda • solo_traveller • is
10
Pros:

This hotel is absolutely fantastic. The rooms are very clean, modern, and equipped with excellent technology.
The staff were wonderful. We would especially like to thank Mr. Grand, who spoke excellent English and helped us tremendously throughout our stay.
We would also like to give special thanks to Winni, who arranged all of our tickets, planned our entire four-day itinerary. Her assistance made our trip so much easier and more enjoyable.
We were also very grateful for the complimentary laundry service. As we are traveling with 3-year-old children, this was incredibly convenient and greatly appreciated.
We highly recommend this wonderful hotel. The outstanding service, friendly staff, and attention to detail made our stay truly memorable.
⭐️⭐️⭐️⭐️⭐️

2026-05-29 • via Nuitee
G
gerard • couple • nl
9
Prima luxe hotel met een goede prijs-/kwaliteitverhouding, maar heel matig chinees georienteerd ontbijt
Pros:

Ruime luxe kamer

Cons:

Het ontbijt vond ik niks,..er wordt geen rekening gehouden met de westerse smaak

2026-05-29 • via Nuitee
A
ANASTASIA • solo_traveller • it
8
Pros:

Location next to the cable car. Staff that helps you book all the activities

Cons:

A bit old

2026-05-28 • via Nuitee
D
De Ruysscher • solo_traveller • be
9
2026-05-27 • via Nuitee