Zhangjiajie Metropolo Hotel

Hotels
8.4 (265 reviews)
Room 101, Building S3, Indigo Plaza, Guanliping Community, Guanliping Office , Zhangjiajie , cn

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Private parking

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Breakfast options limited
Staff language barrier

Categories

Cleanliness
8.04
Some reviews mentioned cleanliness issues, though overall sentiment was generally positive.
Service
8.71
While there were some complaints about staff communication, most reviews indicated a friendly and accommodating service.
Location
9.05
Consistently praised for its proximity to cable car access and nearby restaurants.
Room Quality
8.5
Rooms are described as modern and well-equipped, contributing positively to the guests' experience.
Amenities
8.33
Amenities received mixed feedback, with some guests hoping for improvements, particularly regarding breakfast options.
Value for Money
8.49
Many guests felt the pricing was justified by the quality of the stay.
Food and Beverage
7.54
Breakfast quality received several critiques regarding variety and suitability for Western tastes.
Overall Experience
8.51
Overall satisfaction was high, especially regarding location and room quality, despite some service and amenity concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:46

Property Description

Convenient Location
Modern Amenities
Delicious Dining Options

Book your stay at Zhangjiajie Metropolo Hotel for a perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 265 reviews
Cleanliness: 8.04
Service: 8.71
Location: 9.05
Room Quality: 8.5
Amenities: 8.33
Value for Money: 8.49
Food and Beverage: 7.54
Overall Experience: 8.51
P
Patricia • solo_traveller • br
8
Pros:

Hotel padrão turismo, bom custo benefício

2026-06-24 • via Nuitee
J
Jacob • solo_traveller • mt
9
2026-06-21 • via Nuitee
A
Anudari • couple • mn
8
2026-06-10 • via Nuitee
R
Rosana • couple • ar
10
2026-06-07 • via Nuitee
N
Nora • couple • hu
9
Pros:

The hotel has a great location if you are going to visit Tianmen mountain. It is also close to the train station (in case you are planning to go to Furong Town) and the airport. The staff was kind and helpful, we arrived in the morning and they let us check-in way earlier than the usual check in time.

Cons:

There are not enough elevators for the size of the hotel, reaching the restaurant at breakfast was pretty challenging and apparently there are no stairs.

2026-06-02 • via Nuitee
C
Catherine • couple • au
9
Pros:

Staff went beyond & tried very hard to communicate with us to sort out our travel plans to local hotspots. Very happy

2026-06-01 • via Nuitee
I
Inga Edda • solo_traveller • is
10
Pros:

This hotel is absolutely fantastic. The rooms are very clean, modern, and equipped with excellent technology.
The staff were wonderful. We would especially like to thank Mr. Grand, who spoke excellent English and helped us tremendously throughout our stay.
We would also like to give special thanks to Winni, who arranged all of our tickets, planned our entire four-day itinerary. Her assistance made our trip so much easier and more enjoyable.
We were also very grateful for the complimentary laundry service. As we are traveling with 3-year-old children, this was incredibly convenient and greatly appreciated.
We highly recommend this wonderful hotel. The outstanding service, friendly staff, and attention to detail made our stay truly memorable.
⭐️⭐️⭐️⭐️⭐️

2026-05-29 • via Nuitee
G
gerard • couple • nl
9
Prima luxe hotel met een goede prijs-/kwaliteitverhouding, maar heel matig chinees georienteerd ontbijt
Pros:

Ruime luxe kamer

Cons:

Het ontbijt vond ik niks,..er wordt geen rekening gehouden met de westerse smaak

2026-05-29 • via Nuitee
A
ANASTASIA • solo_traveller • it
8
Pros:

Location next to the cable car. Staff that helps you book all the activities

Cons:

A bit old

2026-05-28 • via Nuitee
D
De Ruysscher • solo_traveller • be
9
2026-05-27 • via Nuitee
J
James • solo_traveller • au
10
2026-05-26 • via Nuitee
P
Petra • couple • de
9
Perfekte Lage, angenehmer Ausstattung und freundliches Personal.
Pros:

Das Hotel wirkt von außen nicht sehr spektakulär, hat aber sehr schön gestaltete Zimmer. Da aktuell hinter dem Hotel eine große Baustelle ist, empfiehlt sich ein Zimmer mit Blick zur Straße zu nehmen. Die Lage ist perfekt als Ausgangspunkt zum Tianmen Mountain. Das Frühstück ist vollkommen in Ordnung, und für abends gibt es in direkter Umgebung mehrere kleine Restaurants.

2026-05-22 • via Nuitee
H
Hong-Que • couple • gb
8
2026-05-21 • via Nuitee
A
Andrea • solo_traveller • es
9
Pros:

La habitación es muy amplia y comoda. El baño y ducha amplios y limpios.
Super cerca del teleférico, se puede ir andando, para ir a la puerta del cielo.

Cons:

El dasuno occidental es escaso. Hay pan de molde y café.... El desayuno oriental más completo

2026-05-21 • via Nuitee
D
David • couple • es
9
2026-05-13 • via Nuitee
R
Robert • extended_group • pl
6
2026-05-13 • via Nuitee
R
Russell • couple • gb
6
Pros:

Great location close to Tianmen cable car station

Cons:

Charged 3% extra on my bill as I used a debit/credit card to pay
This charge was also added to pre booked trips arranged by the hotel

2026-05-11 • via Nuitee
R
Rebecca • couple • ie
7
2026-05-10 • via Nuitee
O
Oliver • extended_group • gb
8
Pros:

Practical room, great shower. Helpful staff.

Cons:

Road noise was not completely blocked out.

2026-05-09 • via Nuitee
I
Irina • couple • ru
9
2026-05-09 • via Nuitee