HERACITY Hotel

Hotels
5.4 (20 reviews)
Turan Güneş Caddesi , Pamukkale , tr

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean room
Good breakfast
Cons:
Poor service
Hotel closure
Unresponsive management

Categories

Cleanliness
5.31
Clean room mentioned, but overall negative sentiment regarding the hotel being closed.
Service
3.28
Significant complaints about lack of response from staff and issues with booking.
Location
6.32
Location was mentioned positively in one review, but it was inaccessible for a portion of guests.
Room Quality
5.27
Clean room noted, but no further details provided.
Amenities
5.7
Amenities not mentioned specifically; assumed standard for this hotel tier.
Value for Money
5.26
Concerns raised about booking and access, affecting perceived value.
Food and Beverage
6.81
Good breakfast mentioned in one review.
Overall Experience
5.28
Overall negative sentiment expressed due to multiple guests' issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:15

Property Description

Modern amenities and convenient services
HERACITY Hotel offers contemporary rooms with free WiFi, flat-screen TVs, and room service. The 24-hour front desk ensures all your needs are met promptly.

Prime location near local attractions
Conveniently situated near Pamukkale Travertines and Denizli Chamber Of Commerce, this hotel provides easy access to popular tourist spots and key business areas.

Relaxing terrace and dining options
Unwind on the terrace with panoramic views or enjoy delectable dishes at the on-site restaurant and bar. Perfect for a relaxing evening after exploring Pamukkale.

Experience luxury and comfort at HERACITY Hotel. Book now for an unforgettable stay in Pamukkale, Turkey!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

5.4
Based on 20 reviews
Cleanliness: 5.31
Service: 3.28
Location: 6.32
Room Quality: 5.27
Amenities: 5.7
Value for Money: 5.26
Food and Beverage: 6.81
Overall Experience: 5.28
A
abdul muizz extended_group bn
1
Cons:

We feel very bad for being ignore by the Hotel. They never reply our massages / email.

2025-12-17 via Nuitee
J
jianping solo_traveller us
1
Cons:

hotel was closed when i arrived, not accessibale, should not be listed on booking.com, immediate delisting, i had to find other hotel nearby

2025-12-03 via Nuitee
P
PM solo_traveller th
10
Excellent
Pros:

Clean room, good breakfast, good location

Cons:

None

2025-11-08 via Nuitee
L
LÁISA extended_group br
1
Não existe uma decepção total, frustrada. Golpe
Pros:

Não tem mais hotel tive que reservar hotel do lado pq o hotel fechou há meses e ainda estão fazendo reserva pelo booking

Cons:

Só vi o hotel de fora e agora estou na luta pra ser ressarcida pelo booking

2025-10-31 via Nuitee
S
Svetlana extended_group es
1
Pros:

Отель был закрыт на ремонт и мы сообщили и в букинг.сом и в отель. Никто не ответил и не помог нам с размещением. Всё ужасно! Благодарить не за что.

2025-09-11 via Nuitee
J
Jose Luis solo_traveller mx
1
DESCEPCIONANTE
Pros:

Nada!

Cons:

La dirección es incorrecta, imposible encontrarlo, llame y nadie respondió, les escribí y nadie respondió, 2 hrs buscando y preguntando y nadie sabia nada. Tuve que buscar otro hotel en ese momento y encontré uno a 1 cuadra de la estación del tren.

2025-08-08 via Nuitee
W
wellvini solo_traveller br
1
CLOSED
Pros:

The Hotel is CLOSED! They took my money, confirm my reservarion and when I arrive there it was closed for more than 2 months, look on Google. And booking won't believe me. It's a fraude.

2025-07-16 via Nuitee
C
Cat couple gb
1
Closed
Pros:

Nothing

Cons:

The hotel has been closed for 2 months

2025-07-07 via Nuitee
A
Amala young couple gb
6
Average stay
Pros:

Its near to the bus station. Good staff and approachable. The breakfast was amazing as well

Cons:

The room was not good. Toilet not clean and not even enough toilet roll in it. We had to ask for it. Damage with the door. Difficult to communicate to staff as they didnt knew english.

2025-01-31 via Nuitee
M
Matthew group gb
4
Disappointing stay in run down hotel.
Pros:

Great location Close to bus station. Breakfast n

Cons:

Had a smell of cigarettes coming through the ventilation Poorly maintained. handle missing from bathroom door. Shower not draining properly. Poor beds. Has seen better days Too noisy

2024-11-22 via Nuitee
D
Dunyou young couple gb
6
Good location, 5mins to couch station and train station. the facilities are out of date.
Pros:

Location

2024-10-30 via Nuitee
M
Martin solo traveller nl
7
Good
Pros:

Convenient location right next to the bus station, a few minutes walking from the train station and fast food right underneath the building.

Cons:

I had a few issues: the sletted base of the bed was a mess and I couldn't fix it myself. Also part of the pillow cover was wet. was then offered a different room (well done) with 2 single beds. One of the two mattresses seemed to have reach the end of its life, the other mattrass was nice.

2024-10-27 via Nuitee
T
Thanomjit solo traveller th
6
Pleasant
2024-10-20 via Nuitee
A
Anthony young couple mt
6
Pleasant
Pros:

Good location but needs maintenance. Otherwise minor issues were dealt with immediately by very helpful staff.

2024-08-24 via Nuitee
E
Enzo young couple uy
9
Superb
Pros:

We went there for one night only. The staff was really friendly when we got there, and even got our room cleaned up early for an early check in. Room was tidy and clean, not the most beautiful but worked just fine

Cons:

The shower didn’t have curtains so the water was all over the place

2024-08-05 via Nuitee
B
Benjamin solo traveller gb
10
Exceptional
Pros:

Great location next to the bus station

2024-07-11 via Nuitee
S
Sadık review category business travellers at
10
Exceptional
2024-07-02 via Nuitee
Y
Yaman review category business travellers tr
1
Bad
Pros:

In my travel history the most and most dirty hotel and bad service no one making help for us

The hotel windows are bad and old and exposed to huge noise and sun. The curtains are old and do not block the light. They are not the size of a window, but rather small. The bed is torn. I do not wish to repeat the experience in such hotels.

2024-06-05 via Nuitee
S
Suzan young couple gb
9
Great location for train & bus stations
Pros:

Spacious room. Good wifi. Plenty of hot water for shower. Air con very effective. Well used and undergoing improvements. Long established and nice staff. Great breakfast. Also turkish bath available. Our second visit.

2024-05-20 via Nuitee
S
Suzan young couple gb
9
Superb
Pros:

Spacious rooms. Balcony. Delicious breakfast spread. Plate of fruit brought to the room which was a nice surprise. Light and far reaching views. On a busy road but good double glazing. Near shops & restaurants. Parking spaces right by entrance. Perfect location for our needs - very near the train station and bus station. Well worn in parts but is undergoing renovations. The bonus was the spa/turkish bath on the premises which was well worth a visit. Fabulous value for money - we will be staying again.

2024-05-15 via Nuitee