Hollitel Hotel Melaka

Hotels
4.9 (155 reviews)
G20k Jln PM 5, Plaza Mahkota Banda hilir , Melaka , my

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Soundproof rooms
Ironing service
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Physical distancing rules followed
First aid kit available
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Affordable pricing
Cons:
Rude customer service
Limited amenities
Check-in difficulties

Categories

Cleanliness
3.61
Hotel was clean, which aligns with guest expectations.
Service
4.58
Mixed reviews on service, with some instances of rudeness mentioned.
Location
7.12
Location is convenient for accessing local attractions.
Room Quality
5.57
Guests reported spacious rooms, though some issues with check-in.
Amenities
3.6
Lack of sufficient amenities noted, such as water refill stations.
Value for Money
6.56
Affordable pricing for the location and quality.
Food and Beverage
3.61
No specifics regarding food and beverage options were provided.
Overall Experience
4.58
Overall experience varied among guests, with basic satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:11

Property Description

Prime Location and Nearby Attractions
Located just steps away from Menara Taming Sari and Porta de Santiago, Hollitel Hotel is the perfect base for exploring Melaka's top attractions.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms with flat-screen TVs and free WiFi.

Friendly and Helpful Staff
Our bilingual staff is dedicated to making your stay enjoyable and hassle-free, providing assistance in English and Malay.

Book your stay at Hollitel Hotel now for an unforgettable experience in Melaka.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

4.9
Based on 155 reviews
Cleanliness: 3.61
Service: 4.58
Location: 7.12
Room Quality: 5.57
Amenities: 3.6
Value for Money: 6.56
Food and Beverage: 3.61
Overall Experience: 4.58
S
Sritharan • solo_traveller • my
1
Pros:

Nothing like.

Cons:

Room and bed not comfortable.
Very bad experience.

2026-02-10 • via Nuitee
M
muhammad • couple • my
1
Pros:

org cancel kau buat bodoh , aku tk checkin pun hotel kau , kau call kata tunggu hq lah smpai sekarang senyap kau makanlah duit tu , jumpa akhirat lah

Cons:

tak checkin pun bende yang completenye , org nk cancel kau buat lembab , buat lama ha kau makan duit tu

2026-02-09 • via Nuitee
H
Hisham • family_with_children • my
5
2026-01-28 • via Nuitee
Y
yenni • couple • my
4
2026-01-24 • via Nuitee
D
Daniel • family_with_children • my
1
2026-01-19 • via Nuitee
A
Ahmad • solo_traveller • my
6
2026-01-19 • via Nuitee
M
mohd yunos • couple • my
8
2025-12-16 • via Nuitee
H
hakim • couple • my
10
2025-12-15 • via Nuitee
A
Azwan Rashid • solo_traveller • my
9
Pros:

Layanan Kakitangan yang mesra

Cons:

Tiada

2025-11-10 • via Nuitee
A
Avinash Japrakash • extended_group • my
5
2025-10-28 • via Nuitee
I
Irdayu • solo_traveller • my
1
2025-09-19 • via Nuitee
I
Izaty • family_with_children • my
10
Pros:

Bilik luas mmg puas hati , staff singh pun baik hati peramah & tolong custmr ..

Cons:

katil besar , tandas pun ok padan dgn harga ..

2025-09-19 • via Nuitee
E
erna • extended_group • my
10
2025-09-19 • via Nuitee
F
Faiz • extended_group • my
1
Very bad staff
Pros:

Nothing

Cons:

Rude customer service. Lying for the late checkout charges.

2025-09-16 • via Nuitee
D
Danish • family_with_children • my
3
Pros:

staff friendly

Cons:

not same as picture...myb can add water refill station like coway on every floor...so people get their hot/cold drinking water...

2025-09-15 • via Nuitee
M
MUHAMMAD • family_with_children • my
2
Pros:

Nothing

Cons:

Really ii not comfortable

2025-09-07 • via Nuitee
N
Nur • couple • my
4
2025-08-23 • via Nuitee
M
Manshaa • couple • my
6
Okay la
Pros:

- It was clean
- Good for one night stay
- The location was okay if you have a private transport otherwise main attractions are 10-15mins walk away

Cons:

- The receptionist was a Indian guy who was very rude. He was acting annoyed when we asked for help regarding the deposit, room and entrance.

2025-08-14 • via Nuitee
M
mohd fazili • extended_group • my
1
Harga mampu milik
Pros:

Dekat la nak pergi mana mana.. tp aircond tak sejuk.. harga ok la murah… kalau niat mmg nak pergi jalan kat area bandar melaka, kat sini ok

Cons:

Aircond panas… ok je

2025-08-11 • via Nuitee
M
Maxx • couple • my
2
2025-07-22 • via Nuitee