Casa Bienestar

Hotels
7.7 (19 reviews)
2A Avenida 15-13 , Guatemala , GT

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Terrace
Pets allowed
Laundry
Safety deposit box
Daily housekeeping
Designated smoking area
Nightclub/DJ
See all facilities

Review Highlights

Pros:
Location
Friendly service
Helpful staff
Cons:
Cleanliness issues
Small rooms
Lack of parking

Categories

Cleanliness
4.41
Review mentions dirty rooms and dog waste on the terrace.
Service
9.88
Review highlights the helpfulness of the host and the staff.
Location
9.92
Positive sentiment regarding the location's privacy and access.
Room Quality
5.37
Negative reviews mention small and dirty rooms.
Amenities
7.4
Mentioned poor hot water and shower safety issue.
Value for Money
8.36
Value seems low considering the cleanliness and amenities issues.
Food and Beverage
9.91
No negative feedback mentioned, and helpful service for ordering food.
Overall Experience
6.38
Overall disappointing experience due to cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:36

Property Description

Luxurious Renovated Property
Embark on a unique experience at Casa Bienestar, a recently renovated property in Guatemala offering unparalleled comfort and style.

Modern Amenities
Indulge in the modern amenities provided at Casa Bienestar, including air-conditioned units, a fully equipped kitchen, and a flat-screen TV.

Convenient Location
Explore the wonders of Guatemala as Casa Bienestar is conveniently located near key attractions such as National Palace Guatemala and Cathedral of Guatemala City.

To experience the epitome of luxury and convenience, book your stay at Casa Bienestar today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 19 reviews
Cleanliness: 4.41
Service: 9.88
Location: 9.92
Room Quality: 5.37
Amenities: 7.4
Value for Money: 8.36
Food and Beverage: 9.91
Overall Experience: 6.38
Z
Zachary • solo_traveller • us
8
2026-08-14 • via Nuitee
J
Jenny • solo_traveller • nl
5
Pros:

It was in a good location

2026-08-05 • via Nuitee
H
Herol Hernandez • solo_traveller • gt
1
Cons:

Super mal, cancelan al estar en la puerta y dicen que no hay disponibilidad, cuando acá tienen todo disponible para poder reservar.

2026-08-03 • via Nuitee
S
Soledad • solo_traveller • sv
10
Pros:

Acojedor

Cons:

Todo bien

2026-08-02 • via Nuitee
W
Wilson Trujillo • couple • gt
9
2026-06-09 • via Nuitee
L
Lorenzo • couple • gt
1
Cons:

La pulizia e l’attenzione all’ospite.

2026-05-31 • via Nuitee
A
Alisson • couple • be
8
Bon rapport qualité
Pros:

- gentillesse du personnel : je suis arrivé tard à l hôtel et je n avais pas eu l occasion de sortir des quetzals et elle a bien voulu que je la paie en euro
- spacieux

Cons:

- on est resté juste pour dormir pas vraiment eu l occasion de tester le lieux et autre

2026-03-15 • via Nuitee
H
Hernández • solo_traveller • gt
8
2026-02-13 • via Nuitee
M
Mauricio • solo_traveller • sv
10
buen sitio para descansar
Pros:

muy buen lugar,acogedor y tranquilo y sobre todo confianza

2025-12-04 • via Nuitee
U
Uri Diaz • couple • gt
9
Pros:

La amabilidad del anfitrión

Cons:

No hay parqueo

2025-09-12 • via Nuitee
Y
You're a Wizard Harry • solo_traveller • gb
1
Don't recommend at all
Pros:

There was nothing to like about this place, it's small, dirty and disappointing.

Cons:

The terrace is covered in dog waste. The room is very dirty, especially the walls that are heavily stained. The shower has no hot water but it does have the ability to electric shock you. The staff are hard to communicate with and disappear when there's issues to solve. Very disappointing place, even for $10/night.

2025-09-10 • via Nuitee
C
Cecilia • couple • co
8
Pros:

La amabilidad de la sra Pilar

Cons:

El agua en la ducha fue poca y salia muy caliente

2025-07-28 • via Nuitee
J
Jiménez • couple • cr
9
2025-07-13 • via Nuitee
R
René • couple • sv
8
Excelente ubicación
Pros:

La privacidad

Cons:

Todo bien

2025-07-10 • via Nuitee
C
christian • solo_traveller • cz
10
Pros:

Hector was incredibly helpful with advice about safety, airport travel, and with ordering food delivery.

2025-07-10 • via Nuitee
J
Jordan • solo traveller • us
6
Good location, ok place to stay.
Pros:

The location was good and it was relatively quiet. Good hot water.

Cons:

There was no toilet paper, the shower was dirty, and they didn’t seem to know I was coming. Additionally, the property was a lot of different things- an apartment building, a yoga studio, a message studio, and a kombucha place. The dogs in the apartment barked during the day, but were quiet at night.

2025-05-15 • via Nuitee
G
Gary • solo traveller • nl
10
Nice.
Pros:

Friendly staff. My plane was late. I woke them after midnight to get in.

2025-05-01 • via Nuitee
R
Rose • young couple • gb
10
Exceptional
2025-04-20 • via Nuitee
J
Jiang • young couple • es
6
Pleasant
2025-04-18 • via Nuitee