Serenity Hotel

Hotels
6.2 (158 reviews)
42 Tregonwell Road , Bournemouth , gb

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Facilities

Non-smoking rooms
Family rooms
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Beach toys

Review Highlights

Pros:
Location near the beach
Helpful staff
Cons:
Dirty rooms
Inconvenient check-in
Poor room quality

Categories

Cleanliness
2.95
Numerous complaints about dirty rooms, stained carpets, and unclean bathrooms.
Service
7.95
Staff were helpful, but check-in process was inconvenient.
Location
8.95
Great location, very close to the beach.
Room Quality
3.95
Rooms described as small, shabby, and depressing.
Amenities
5.95
Limited amenities mentioned; parking availability noted positively.
Value for Money
5.95
Guests felt that the hotel did not represent a good value for the cost.
Food and Beverage
6.95
No breakfast offered; only mentioned in passing.
Overall Experience
6.95
Multiple issues led to a generally negative experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:57

Property Description

Prime Location
Serenity Hotel is strategically located near top attractions such as Bournemouth International Centre, Sandbanks, and Poole Harbour.

Comfortable Accommodations
Enjoy well-equipped rooms with flat-screen TVs, city views, and cozy beddings for a relaxing stay.

Convenient Amenities
Start your day with a delicious continental breakfast and stay connected with complimentary WiFi throughout the property.

Book your stay at Serenity Hotel now for a memorable Bournemouth getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.2
Based on 158 reviews
Cleanliness: 2.95
Service: 7.95
Location: 8.95
Room Quality: 3.95
Amenities: 5.95
Value for Money: 5.95
Food and Beverage: 6.95
Overall Experience: 6.95
V
Valerie • solo_traveller • gb
4
Cons:

Wasn't clean

2026-03-18 • via Nuitee
O
Oakley • extended_group • gb
5
2026-03-15 • via Nuitee
R
Rocky • extended_group • gb
7
2026-03-14 • via Nuitee
S
Sharon • extended_group • gb
7
Good value
Pros:

Was good for the price tea coffee towels was impressed

Cons:

The double bed was like sleeping on the floor i got 59 minutes sleep all night

2026-03-09 • via Nuitee
T
Tino • couple • gb
2
1 day
Pros:

The room picture on the website is nothing to do what the really is the room smell horrible

Cons:

The location

2026-03-02 • via Nuitee
P
Paul • extended_group • gb
2
Not again
Pros:

Cheap

Cons:

Beds had to walk to 3 diffrent places to get keys and wasn’t the hotel we booked

2026-02-25 • via Nuitee
S
Sebastiano • solo_traveller • it
7
2026-02-09 • via Nuitee
A
Ayobami • couple • gb
10
2026-01-20 • via Nuitee
M
Mederic • solo_traveller • gb
9
Yes
Pros:

Good

Cons:

No

2026-01-19 • via Nuitee
C
Charlotte • couple • gb
7
2026-01-19 • via Nuitee
C
Charlie • couple • gb
8
Pros:

Space in the room

2026-01-19 • via Nuitee
S
Sandra • extended_group • gb
1
a complete disaster
Pros:

when arriving at the hotel, I had to phone the owner to let us into the hotel which was not expected as we arrived at 7pm, he led us up 2 flights of stairs to our double rooms which where not close to each other, but two of our party where disabled people, we did relay this to the owner before making the booking and he reassured us that this would be okay, he then phoned his wife who brought the keys to some downstairs rooms at the back of the hotel, both rooms where small one had a single and double bed inside and the other was a double bedded room, both rooms where depressing as the walls where white washed very crudely the carpets where shabby no nice soft furnishings like in the online photos which we checked over before booking, the bathroom areas looked very dated and needed replacing, no towels as shown in the web photos, also no lamps as shown on the online photos either, there was an unpleasant smell in the room with the single and double beds, we could not stay in these rooms and left telling the owner we where not staying and put the keys in the designated box near the reception desk, I also paid £30 for parking for the duration of our stay from 07/08/25 to 10/08/25 but we did not stay, I did not take any photos of the rooms as one of the party has mental health issues and wanted to leave as soon as possible.

Cons:

the above statement should be in this box.
what we did like was the parking availability for our stay and location.

2026-01-19 • via Nuitee
C
Charlotte • extended_group • gb
7
2026-01-19 • via Nuitee
C
Colette • extended_group • gb
5
Adequate
Pros:

Staff were friendly, a phone call was needed to get one of the staff to open the main doors. Location was perfect for us for the international convention centre.

Cons:

Plug sockets and extension leads need fixing and updating. Basic accommodation 2 Star rating is correct for this place so it’s correctly listed.

2026-01-15 • via Nuitee
S
Simas • couple • gb
1
Awful
Pros:

Absolutely nothing

Cons:

I had to go to a completely different building to check in the bed was hard as rocks there looked like there was blood on the door which was painted over every room stunk off weed the shower did not work

2026-01-02 • via Nuitee
J
John • solo_traveller • gb
1
Awful
Pros:

There was no breakfast, not a bad location, clean fridge, clean towels, Clean bedding and a comfortable bed.

Cons:

Everything. At 13.12 hrs I received a message telling where I could pick the keys up at, which was at a differant hotel. He wanted I.D. I don't have a driving Licence or a Passport he took a photo of a photo card. He then walked me across to the hotel, he said if you want to stay again phone us and we'll give you a better price. On approching the hotel It looked alright from the outside. He opened the door and I was met by a badly stained carpet and there was a mattress leaning against the wall. ( If the money was refundable I would have turned round and left) the stair carpets were thread bear, went a couple of flights of stairs no where had been vacuumed. When reaching the room 204, he stood so I couldn't see the opening side of the door, he gave me the key and went, the room had not been vacuumed, the carpet was stained in a number of places, the table in the bay was not safe (if you leaned on it, it rocked.) the chairs were stained so I couldn't sit down (I had to sit on the bed) Knob missing on the drawers, holes in the walls, at some point the door had been forced which hasn't been repaired properley, they've just screwed the frame back together which is not Secure and could be pulled apart, from the outside it looked like someone had used a crowbar on the door (I didn't see this on entering has he was stood there). The Bathroom had not been cleaned properly. There were two side curtains one was half off the runner and both were dirty, the central blind was badly stained. I couldn't log into their wi-fi it kept coming up with poor signal. It's a good job that I was only there for one night because I couldn'd leave anything there. The next time I'm in Bournemouth I'll be back to my normal Hotel.

2025-11-24 • via Nuitee
S
sarah • extended_group • gb
4
2025-11-06 • via Nuitee
T
Thulanganathan • extended_group • gb
1
2025-09-18 • via Nuitee
A
Aaliyah • extended_group • gb
6
2025-09-03 • via Nuitee
V
Vilija • family
6
Pros:

The property was old building, but the staff were helpful

2025-08-20 • via Nuitee