The Breckfield Hotel

nothing really - just something to be mindful of is that we stayed on a saturday night and early hours in the morning a group of people must’ve come back and they were extremely loud! Banging on the walls and could hear them screaming and shouting so maybe not the place to stay if you’re planning on bringing small kids.

Wasn’t the cleanest

where do I start? If I could rate this place a 0 I would.
I paid £300 damage deposit 2 days before check in, which is ok but was a little short notice. then on the morning of check in they requested another £300 from me as they had just realised I had 2 rooms under my booking (we was a group of 11 girls).
I refused to pay the extra £300 and all of a sudden they said this was 'fine'. our check in time was 3pm and we arrived at 4pm to 2 men still in one of our rooms and the cleaner still hadn't cleaned the 2 rooms either!
When we eventually got into the rooms we was left with no toilet roll and unclean mugs (there was hair and dust in them).
I noticed the lock on one of our doors wasn't working correctly, so I told the cleaner and she claimed to put it on 'charge', 10 mins later she returned with some kind of part and ensured us it was working fine now.
We went about our evening and returned back at 3am to us not been able to access one of the rooms. The code would not work and there was no physical key left in the coded lock.
I was going back and forth with someone over WhatsApp and I called multiple numbers I could find related to this property who was no help at all, for 2 hours we was sat in the corridor! We eventually gave up and all 11 of us girls had to sleep in the 1 room that we could access. I then again messaged the number through WhatsApp at 7.30am asking for an update. they replied saying 'we have unlocked already'. no one even had the decency to let me know they had done this. So basically I have paid for a room we could not even sleep in. The only positive thing was that we had 2 rooms booked, but imagine if we had not! where would we have gone?
I have since emailed this property with a complaint and have still not received any kind of solution/refund for their mess.

That next room partied for 2 days and we had young children so they hardly got and sleep then only got 2/3 of deposit back

Was very noisy as directly over a pub which played live music past midnight. There were no curtains and there is a street light directly outside the window. The room was bathed in light all night! Offensive graffiti art on walls inside.

Can’t comment

The morning of our stay I got the security deposit link which was stated on the booking.com chat as £200 but would receive back with in 24-48hours, but we was charged £300 not what we had been told (I have screenshots of the chat to confirm) but we paid as we was all ready for leaving to see the parade. We was also told we would receive room codes etc by 9am these dint arrive until 11am ish (but it was bank holiday Monday so we shrugged it off again) The entrance was quiet scary we did feel we was about to enter a prison and with two children with special needs and two other children was quiet concerning. Once we entered the building and up the stairs to our room we were greeted by a large party of young drunk males who were unable to get in their room due to the hotel not being manned. Once in our room there was no bin luckily we had our own bin liner for rubbish at hand. Don’t open the windows! As all cills are literally caked in bird poo and I mean caked! We found bits of rubbish lying around the room old bottle caps etc from previous party’s so hadn’t been thoroughly cleaned prior to arrival. I took my family to the parade once getting back to our room again the group of young mails from next door number 2 Wembley 78 had their door wide open music blaring shouting etc given this was 10pm and we was above a pub we wasn’t to concerned as we believed it would calm down shortly as the hotel rules stated there was a quiet time in place for residents which we made sure our children was aware so we followed all rules of the hotel. Oh well the party next door continued until 5.30am the next day! The hall way full of rubbish! Men half naked, using their toilet with the main room door open which my children witnessed! Someone went on to the next stair well in the night and urinated in the hall space (we could hear this through the wall from our bed!