Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor service experience
Issues with room assignments
High prices for value received

Categories

Cleanliness
8.9
Rooms described as clean and comfortable.
Service
9.1
Mixed feedback on service; some highlighted friendliness, but others noted poor treatment.
Location
9.4
Multiple mentions of excellent location, particularly for concert accessibility.
Room Quality
8.4
Negative feedback regarding room selection and comfort level for certain rooms.
Amenities
8.4
Facilities were mentioned, but specific details about amenities are lacking.
Value for Money
8.4
Concerns about pricing versus service and accommodations.
Food and Beverage
8.9
Breakfast positively highlighted, but further details lacking.
Overall Experience
8.9
Overall positive with some specific service issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:13

Property Description

Luxurious Accommodations
Sheraton Quito Hotel offers spacious rooms with modern amenities such as air conditioning, plasma TVs, and comfortable seating areas. The luxurious design ensures a relaxing stay for all guests.

Dining and Entertainment
Indulge in a variety of culinary experiences at Sheraton Quito, from live piano music in the Lobby bar to local and international cuisine at Cooks Restaurant. Start your day with a delicious buffet breakfast at Fragatas restaurant and enjoy complimentary welcome drinks during your stay.

Wellness and Leisure
Relax and rejuvenate at Sheraton Fitness on the 11th floor, featuring a hot tub and a fitness centre with panoramic city views. With the historical centre and shopping mall nearby, Sheraton Quito offers the perfect blend of convenience and luxury.

Book your stay at Sheraton Quito Hotel for a memorable experience in Quito!

Important information:

Please note there is a service surcharge of USD $1.50 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 107 reviews
Cleanliness: 8.9
Service: 9.1
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 8.9
B
bayona ortiz • extended_group • co
10
Una de mis mejores experiencias
Pros:

Habitaciones muy cómodas, la comida es muyy rica, y el servicio del personal excelente, ubicarse es muy fácil.

2026-02-10 • via Nuitee
S
Silvio Lopes • solo_traveller • br
10
2026-01-30 • via Nuitee
T
Tavarez • couple • do
10
2026-01-26 • via Nuitee
D
DANIEL EDUARDO • solo_traveller • pe
10
2026-01-20 • via Nuitee
J
Jose • solo_traveller • ec
9
2026-01-17 • via Nuitee
K
Kasia • extended_group • us
10
2026-01-13 • via Nuitee
S
Salazar Guzman • solo_traveller • ec
10
2026-01-06 • via Nuitee
E
Eduardo • solo_traveller • br
8
Estadia muito tranquila
Pros:

Licalizacao

Cons:

Quartos amplos

2025-12-29 • via Nuitee
D
diaz ortiz • solo_traveller • pe
10
2025-12-18 • via Nuitee
G
Gerber • solo_traveller • gt
10
2025-12-17 • via Nuitee
J
Jeane • solo_traveller • gt
10
Pros:

Es excelente

2025-12-09 • via Nuitee
F
Fernando • couple • ec
7
Pros:

UBICACION, PERFECTO PARA EL CONCIERTO QUE FUE EN EL ESTADIO

Cons:

LA CAMA ES DEMASIADO SUAVE, PARA LAS PERSONAS CON PROBLEMAS DE COLUMNA ESTO ES HORRIBLE, DEBERIA HABER UNA OPCION DE ESCOGER LA FIRMESA DEL COLCHON,

2025-12-09 • via Nuitee
H
Hector • solo_traveller • ar
1
PEsismo
Pros:

Soy Socio Bonvoy de categoria vitalicia y me trataron como un marginal un desastre la atencion del hotel, casi q me hicieron buling por contratar por booking un desastre y la encargada de recepcion peor aun , no entiende que el hotel vide de los clientes que vamos y pagamos el alojamiento

Cons:

que no me den ls beneficios de bonboy por reservar por booking y me mal tratael

2025-12-08 • via Nuitee
J
Jimmy • family_with_children • ec
10
2025-12-06 • via Nuitee
J
Jarosław • family_with_children • pl
8
2025-12-03 • via Nuitee
R
Ramiro • solo_traveller • ec
10
Buena ubicación con personal amable
Pros:

Ubicación

Cons:

Un hotel 5 estrellas, con una habitación sin nevera

2025-11-23 • via Nuitee
K
KOAM • family_with_children • ec
10
EXCELENTE OPCION POR SU UBICACION, CONFORT Y SERVICIO
Pros:

La ubicación y actitud de servicio.

2025-11-11 • via Nuitee
P
Pamela • extended_group • ec
10
2025-11-11 • via Nuitee
M
Mariuxi • couple • ec
10
super recomendado si vas a conocer la ciudad o si vas a un concierto en el estadio atahualpa
Pros:

la ubicación es espectacular

2025-11-10 • via Nuitee
N
NICOL • family_with_children • ec
1
Nada agradable en cuanto a precio y servicio
Pros:

Lo cerca del concierto

Cons:

La pésima organización, no me dieron la habitación que reservé desde el mes de julio, y para rematar el personal con una mala actitud al atender

2025-11-09 • via Nuitee