Columbus Rooms

Everything there was no cups coffee tea milk the room wasn't cleaned we had to wait an hour for a cleaner to come and make the bed and still didn't leave us cups just a kettle

Location

Dated room decor
Curtains very thin, would benefit from blackout or darker lining as room was very light early morning.
No hand soap or dispenser on sink only 3 mini shampoos instead?
3 towels . Only one of these was bath size. Odd colours .. advice would be to stick to one colour
Sliding door to shower room needs replacing/updating

The 2 bins hadn't been emptied from previous occupants and contained empty lager cans and their rubbish. They weren't emptied during our 2 night stay either.
We used the cups for coffee, these weren't replaced, and we had to request clean cups.
We were also billed directly from the host after paying earlier in the month on booking.com. we were told it was a booking .com computer error.
My partner is a builder and he felt it resembled a contractors B&B at a lesser rating.
I feel you need to know this for future guests who may unknowingly book this hotel. I tend to disregard bad reviews and try to go with an open mind. Unfortunately this time I should have paid more attention to the poor reviews made very recently.
Not value for money sadly.

No bin in room

Key code to get in didn't work so given 2 keys to get in.one bring for outer door.we arrived hone by taxi after visiting our daughter at 11.30 but couldn't get outer key to work so rang the doorbell.when the man came to answer door he said "you are late". Next morning I realised there were no towels or milk for coffee. I messaged the number I had but got no answer.on.leaving a man asked if we'd enjoyed our stay. When I mentioned the towels he said we should have told him..he did take note of the number I'd sent message to as this was only number I had.

We were satisfied with our stay

The concertina door separating the toilet and shower.

Room not clean. I have pictures. Illegal lighting in the shower - dangerous!!
No keys. Owner had lost them. Unable to access at night. Unable to secure our property in the room as unable to lock. Owner had to break into our room at 12.30am as lock defective. No kettle etc in the room. Toilet dirty. Faulty window catches. Carpet soiled and not hoovered. Worse hotel I’ve ever been in. Refund required!

Poor value for money, was, nt clean, stuff everywhere, owner did, nt seem to know what was going on, & kept blaming it on the cleaners, which we never saw all weekend

Had to clean and make up our own room.

The host rang only a few hours before we were due to check in to say that the room that I had booked MONTHS previously was not available due to a problem with the bathroom. He said there was no alternative room on site but offered us alternative accommodation. However this was not in such a good location, and not close to the OAT or the place where I had booked meals. It was too late to find alternative accommodation in the area ourselves, so I felt I had to accept.

He also said that the place we had booked was full. When I queried the change with regards to parking arrangements, said that the original Columbus rooms was so full we wouldn’t have been able to park anyway. This turned out to be a LIE as we passed the Columbus rooms that evening and the car park was almost empty and there was a vacancies sign on the door.

I was not offered a reduction, rather he patronisingly suggested he was doing me a favour by offering the alternative at the same price. The alternative was a 20 minute walk away in a small, reasonable but slightly shabby flat. It was ok, it was clean and the owner was welcoming and helpful but nevertheless not worth £100 a night.

Having booked months in advance and made all arrangements for the exact location, I was not happy. Photos attached are of the supposedly full accommodation and car park. I feel annoyed and let down.

The fact they changed us from the Columbus to another property the day before our travel which completly ruined our stay. We left a day early because my wife has sever arthritis in both knees and have to walk up to the 3rd floor left her in alot of pain so we had to leave a day earlier than planned

The sheets, quilt cover, and pillowcases were stained badly & in need of a long boil wash
There was a bath & no shower, which was a problem. for my wife
There wasn't a chair of any kind in the room so only the bed to sit on
There was only one tea bag for 3 days
The date on the milk sachets had expired
The carpets in the hotel need cleaning & the hotel overall has a grubby feel to it
Parking on site is very limited & would imagine it being a problem if all rooms were occupied
Our room was extremely small & would be a problem for someone with generous proportions
We were on the top floor with no lift access which would be problematic for someone with walking or breathing difficulties

Front of apartment could have been tidier, although painter was tidying vestibule